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Our ISeeVideo VIP devices support the "2-way audio" feature. To enable, log in as a Master User and click the "Tools" icon (wrench and screwdriver) to open the Advanced Settings screen. In the Audio category located at the bottom of the...
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In virtually all cases our ISee Video VIP devices will penetrate firewalls and display video at the iSee Video website at a frame rate of approximately 20fps. However, more robust enterprise class firewalls may restrict bandwidth at a level...
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It is important to use the proper gauge wire when extending the power cable to the ISEE-VCMPT camera.
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1 Clip = Approximately 1.25 MB 50MB ÷ 1.25MB = Approximately 40 clips per camera
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The following minimum wireless signal strengths are recommended:
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Napco does not retain video clips of iSeeVideo email notifications nor does Napco archive anything beyond what is available at the iSeeVideo website (the rule is, "first in, first out"). Once a clip is overwritten, the clip is permanently...
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Depending on the operating system of the PC used to view the iSeeVideo live camera feed, you can take a snapshot of the live video feed, then save the image to email later. Snapshot images are often used to provide status updates for...
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Yes, you can digitally "zoom in" the iSeeVideo camera live picture by clicking the "zoom in" or "zoom out" buttons (located above your live picture as shown by the arrow in the image below). However, you must use a PC web browser with full...
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Many of our iSeeVideo cameras can be used in "Live" mode with two-way audio available. Each camera includes an integral microphone and a standard 3.5mm computer speaker output jack (like those found at the rear of many PCs) that can be...
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The iSeeVideo cameras provide a 10-second recorded clip upon any alert detected, such as motion detection or a manual trigger.
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To increase the sensitivity of any of the four area boxes, slide the sensitivity bar to the left to lower the number of changed pixels required to trigger a video clip. If you need to lower sensitivity, slide the sensitivity bar to the right to...
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Yes, the ISEE-IVR continues to record when the Internet connection fails at the premises. However, if a power failure is the cause, the ISEE-IVR will not record if the customer’s router and/or ISEE-WAP lose power. We recommend a...
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IR illuminators can only be used with cameras that support a black & white (B/W) mode. Most IR cameras automatically enable B/W mode at night and our standard color iSeeVideo cameras do not. However all of the iSeeVideo camera models...
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Yes, you can view your cameras in full screen mode by clicking the "full screen" icon located above the live picture as shown below (arrow). However, it will be required to view the full screen using an Internet Explorer web browser on a...
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Yes, you can have multiple cameras from multiple locations all activated to one iSeeVideo account. Moreover, separate accounts can be created for multiple cameras at the same address. Note: An ISEE-IVR-250 Internet Video Recorder...
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For each camera activated to an account, the iSeeVideo server allocates 50MB of data storage. The size of each video clip recorded can range from 0.5MB to 1.5MB, and on average each additional 50MB of storage allows 40-60 clips. Since six...
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Yes, the installation site requires access to a broadband Internet connection with sufficient bandwidth for all of the cameras and the ISEE-IVR Internet Video Recorder. Each camera requires 0.5MB of upload speed, and every additional camera or...
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If you receive either of these warning messages when attempting to view live camera video, remove and re-install the ActiveX files responsible for the warnings from your Internet Explorer browser as follows:
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If you are unable to save your iSeeVideo Motion Settings, check the following items:
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Log into your iSeeVideo account and click "Dealer Registration". On the main screen, click "Reset a System User Password." Type the customer User ID in the appropriate field (if you do not know the customer User ID, click "Users" to...
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Before you try to save video clips from an ISEE-IVR, please note the following:
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No, Napco does not archive anything beyond what is available on the iSeeVideo website (the rule is, "first in first out"). Once a clip is overwritten, the clip is permanently lost. In addition, due to privacy laws Napco does not retain...
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No, the WPS button on the WAP should NEVER be pressed for encrypting wireless. Securing the wireless connection should only be performed through the website by clicking the Secure Now! link (shown in the image below) for each camera...
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To make the installation process quick and easy, our iSeeVideo cameras are pre-configured with encryption keys that automatically connect to our wireless access point. Other wireless access points or routers cannot be used with iSeeVideo...
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Third party IP cameras cannot be used on the iSeeVideo server, however analog cameras can always be used on the iSeeVideo server when coupled with a single channel gateway. In addition, single channel gateways also have a loop output to feed...
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6 cameras, 1 IVR (Internet Video Recorder) and 1 iRemote-MOD are the maximum number of devices that can be activated within an iSeeVideo account. If more cameras are needed, an additional iSeeVideo account can be created.
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The cameras and the ISEE-IVR Internet Video Recorder can be fully supervised by the customer. Each device (camera and ISEE-IVR) checks into the server every 15 seconds. If 5 minutes elapse without a check-in, Napco has an option to send a...
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"Lux" is a unit of measurement of the intensity of light. Specifications for video cameras often include a minimum lux level at which the camera can still record a satisfactory image. The lower the lux number, the better the low light...
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If viewing the cameras on a remote PC or on a mobile device through the iSeeVideo app, the connection will not be permanent. After 60 minutes the connection will be disconnected and you must log in again to reestablish the connection.
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In the required webpage, click My Account, then click the "edit" icon (pen & pad image) that corresponds to the ID you would like to edit (a pop-up appears). Note: Check your PC's pop-up blocker settings to allow pop-ups; also be...
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While the VCAM-I and VIP-Gateway are assigned static IP addresses, they can operate on a DHCP network. In addition to its IP address, each device must also be assigned an alphanumeric name to make it easy for the user to remember and find. Every 16...
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No – the VIP-Gateway converts up to 4 analog cameras into Network IP cameras and the VCAM-I is an IP ready camera. The VCAM-I cannot be interfaced to the VIP-Gateway. If multiple IP cameras are needed on a site, it would be more cost effective...
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The camera and the VIP-Gateway both have built-in motion detection capability, with sensitivity adjustments and a time schedule. They can be armed by schedule to trigger an event upon motion detection.
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The NAPCO VCAM-I IP and VIP-Gateway transmit to the server approx. 12 seconds of pre-alarm (before trigger) and 18 seconds of post-alarm video for a total of 30 seconds.
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