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Is my StarLink Connect communicator equipped with the latest Z-Wave 500-level PC board?

Answer:
500-level Z-Wave modules inside StarLink Connect communicators provide increased range, support "Z-Wave Plus" devices, and are backwards compatible with "classic" Z-Wave devices. There are two methods to determine if a 500-level PC board is installed...

How do I use the NAPCO NOC to update the firmware in my StarLink Connect radio communicator?

Answer:
The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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How do I use the NAPCO NOC to update the firmware in my StarLink Connect radio communicator?

Answer:
The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

What is the difference between a "Low Voltage" and a "Low Battery" trouble with my StarLink Communicator?

Answer:

Both troubles indicate a low input power trouble. The normal operating range for a StarLink communicator is 11-15VDC for burglary and StarLink Connect communicators, and 11-25VDC for Fire communicators.
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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If I purchase a StarLink Connect communicator, do I require any other modules to support iBridge functionality?

Answer:
No, all StarLink Connect communicators fully support all iBridge options and features. If you require the "Z-Hub Option" that adds Z-Wave device controls for iBridge Connected Home Controls, you must use a StarLink Connect communicator model ending...

If I purchase a StarLink Connect communicator, do I require any other modules to support iBridge functionality?

Answer:
No, all StarLink Connect communicators fully support all iBridge options and features. If you require the "Z-Hub Option" that adds Z-Wave device controls for iBridge Connected Home Controls, you must use a StarLink Connect communicator model ending...

With StarLink Dual Path and StarLink Connect communicators, does dual path reporting (IP with cell radio backup) require that the account report to a Sur-Gard receiver?

Answer:
No, StarLink Dual Path and StarLink Connect communicators with dual path reporting (IP with cell radio backup) do NOT require that the account report to a Sur-Gard receiver.
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With StarLink Dual Path and StarLink Connect communicators, does dual path reporting (IP with cell radio backup) require that the account report to a Sur-Gard receiver?

Answer:
No, StarLink Dual Path and StarLink Connect communicators with dual path reporting (IP with cell radio backup) do NOT require that the account report to a Sur-Gard receiver.
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When using the iBridge app with a StarLink Connect radio, do I need to program the app with the manufacturer to ensure the correct Napco, Honeywell or DSC keypad is displayed?

Answer:
No, the iBridge app does not need to be programmed to display the correct keypad (Napco, Honeywell or DSC).  When the control panel manufacturer is programmed and downloaded into the radio from the NOC, the iBridge app automatically displays the...

When using the iBridge app with a StarLink Connect radio, do I need to program the app with the manufacturer to ensure the correct Napco, Honeywell or DSC keypad is displayed?

Answer:
No, the iBridge app does not need to be programmed to display the correct keypad (Napco, Honeywell or DSC).  When the control panel manufacturer is programmed and downloaded into the radio from the NOC, the iBridge app automatically displays the...

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
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How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
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Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

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