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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

Are the CAE/NAE strike relays configurable?

Answer:
NO- The CAE/NAE strike relay numbers are fixed, and can't be changed.

How many RMC licenses do I need per E-Access system?

Answer:
Each RMC system has one server and many clients. You need to purchase on RMC license for the one server to manage the whole E-Access system. 

I am using the 9SLE10KHARN Wire Harness and inputs to report fire alarms and fire troubles to the central station. How can I be sure that all fire troubles are reporting correctly?

Answer:
To ensure that fire troubles are reported to the central station, install Jumper 5 on the "X5" jumper block when using input 2 (IN2). Install Jumper 4 on the "X5" jumper block when using input 3 (IN3).

Can I export and view my Global Users using Microsoft Excel?

Answer:
Yes. You can export a .csv (Comma Separated Values) file to Excel. Click Tools > Export Global Users to .CSV. Select a file path destination as desired. Open the .csv file with Microsoft Excel (example shown in the image below).

What is the Video Thumb drive feature?

Answer:
If the NVR feature is enabled, the Thumb drive feature will record video from ONViF compatible cameras and store the video on a Thumb drive.  To connect to a ONVIF camera, you must use RTSP to connect and you must use Internet Explorer. 

Do I need the remote transmitter (infrared keyfob) to program the RR-PM1200 PowerMag Electromagnetic Lock?

Answer:
Yes, the remote transmitter is needed to program the RR-PM1200 magnetic lock. The RR-PM1200 magnetic lock must first be unlocked with a valid remote transmitter to allow entry into program mode. Note: If the remote transmitter (the infrared keyfob...

What is the signal range of the model RR-RECEIVER, Alarm Lock's Wireless General Purpose Remote Control Receiver?

Answer:
The signal range should be very reliable up to 50 feet. The signal may, for some users, be acceptable up to 100 feet, based upon environment and line-of-sight, but is not guaranteed to 100 feet.

What is Keypad Configuration Mode (also called Direct Address Programming) and how do I get into it to change the keypad address on my Gemini control panel?

Answer:
Keypad Configuration Mode is an extension of Dealer Program Mode wherein data is entered at the keypad by the individual address location.  Keypad Configuration Mode (also called Direct Address Programming) allows you to use a keypad to go...

Can the GEM-KEYF Key-Fob Transmitter arm and disarm multiple Areas?

Answer:
A single GEM-KEYF can only arm and disarm the Area for which it is programmed.  If your system contains multiple Areas, separate GEM-KEYF key-fobs can be programmed to control each Area.
...

I have an Alarm Lock Exit Trim model prepped for a Sargent panic device, and I need a battery extension wire. Can I purchase an Exit Trim battery extension wire separately?

Answer:
Yes.  If you wish to purchase an Exit Trim battery extension wire, call Customer Service at 800-252-5625 and ask for part number W888, "Exit Trim Wire Extension Assy".
...

What is the recommended technique for removing the CR2032 battery from the GEM-TRANSLP wireless transmitter?

Answer:
Remove the transmitter rear cover to access the battery holder.  Find the two gold-colored metal contacts on opposite sides of the CR2032 battery.  Using a small flat tool such as a 1/8" screwdriver, locate the space between the gold...

With the NAPCO Gemini window / door transmitters, when battery voltage drops below normal a low-battery report will be sent to the receiver. At what voltage will the low-battery report be sent?

Answer:
With the Gemini GEM-TRANS2 Window / Door Transmitter, GEM-RTRANS Recessed Window / Door Transmitter, GEM-TRANSLP Low Profile Window / Door Transmitter:
...

What is a Model 44 Double-Door Holder and how does it work?

Answer:
The Model 44 is a fully mechanical device used with double-door installations that do not have a center mullion (a mullion is a slender vertical member that forms a division between two doors).  The Model 44 is mounted to the inactive door,...

My momentary button that opens my door using a magnetic lock stopped working. What could be the reason?

Answer:
Ensure the magnetic lock (maglock) is powered by disconnecting the momentary button wires and connecting them together.  If the magnetic lock releases the door, the momentary release button likely needs to be replaced.  
...

Does the CA3000 support Texting (Sms messaging)?

Answer:
Yes...Most SMS providers are supported. Refer to the SMS (Texting) configuration guide in the Continental Document library.

What is the pinout description for the PCI2000 Computer Interface Module?

Answer:
The PCI2000 Computer Interface Module provides the means for interconnecting your PC to a Napco control panel for local or remote uploading and downloading.  The PCI2000 is provided with a special custom 10-conductor computer cable (part #...

With Alarm Lock models DL4100 and DL4500, what happens if I program a manual or scheduled Passage Mode and someone presses the Privacy button or turns the dead bolt latch?

Answer:
If the lock is in Passage Mode and either the privacy button is pressed or the inside dead bolt latch is turned, the locked status will override Passage Mode until the inside lever or dead bolt is retracted, thus returning the lock to the previously...

Can I use a third party "Weather Resistant Cover" for my Alarm Lock door lock?

Answer:
Yes, there are third party companies that offer weather resistant covers that are compatible with most of our locksets.  An example is shown in the image below:

Can I get a battery backup for my Alarm Lock locking device?

Answer:
Yes!  The model PP100 Battery Eliminator is designed to replace all power normally supplied by the device's internal batteries.  As an added benefit, the PP100 allows the standard internal batteries to be used as a battery backup if AC...

Can proximity card information for a user be printed in the audit trail?

Answer:
Although User Codes can be printed, as shown in the sample image below, proximity card information cannot be printed in the audit trail.

How can I use the AL-DTM to send existing data to a new lock or to a previously used lock that was subsequently restored to its original factory settings?

Answer:
Take note of the "Lock ID" in the DL-Windows DTM Screen.  The AL-DTM MUST first be in "Door Select Mode" to assign the Lock ID.  If unable to select "Door Select Mode", the AL-DTM must be configured to work in "Door Select Mode".  For...

Why is my maglock / electric strike not working correctly on my Marks IQ lock?

Answer:
The Marks relay used for maglocks, electric strikes and other external devices functions as a solid state device and not as a mechanical relay device.  Therefore, the normally open / normally closed operation is controlled by lock programming....

Will the GEM-ACM1D operate if disconnected from the keypad bus?

Answer:
Yes, the GEM-ACM 1D will continue to operate even if disconnected from the keypad bus.

What type of cards work with the GEM-ACM Access Control Accessory?

Answer:
The GEM-ACM works with two card types:  The HID 26-bit (Napco part # GEM-H1326C) and the Napco proprietary 36-bit card (Napco part #GEM-PX).  Note:  The GEM-PX cards only work with the GEM-PX Proximity Reader.

For models GEM-TRANS2, GEM-PIR, GEM-DT, GEM-KEYF, GEM-SMK, GEM-GB, GEM-TRANSLP, what is the transmitter frequency and power output?

Answer:
For models GEM-TRANS2, GEM-PIR, GEM-DT, GEM-KEYF, GEM-SMK, GEM-GB and the GEM-TRANSLP, the frequency is 319.5MHz, and the power output is 1mW (a milliwatt, or one thousandth of a watt).

How can I get a replacement download cable?

Answer:
The SLE-DLCBL is a download cable 6 feet in length, used with the StarLink SLe-GSM radio.  This cable can be used in place of your PCI Mini and PCI 2000 download cable as well.

I am trying to find and install the "My Remote Keypad" app on my customer's Apple iPad. Using the iPad, I cannot find this "My Remote Keypad" app in the list of iPad apps in the Apple app store (http://store.apple.com). Where can I find the "My Remote Keypad" app that can be used with the Apple iPad?

Answer:
Using an iPad to search the Apple app store, only iPad apps will appear in the search results.  Since the "My Remote Keypad" app was originally designed for the iPhone, the app will be listed in the iPhone apps area.  Simply click the...

Can the GEM-WP Panic Transmitter be programmed as a zone on the alarm control panel? What is the correct point number to assign to it?

Answer:
The GEM-WP can be programmed as a zone on the control panel.  The point number should always be 3; point 3 indicates to the control panel that it is a keyfob or pendent type transmitter, i.e. it is portable and may be removed from the premises...

How do I program GEM-WP Panic Transmitter into a GEM-P1632 control panel?

Answer:
Using the GEM-RP2ASe2 keypad to program the GEM-WP as a panic device for the GEM-P1632 control panel, proceed as follows:
...

Will the GEM-GB Glass Break Detector detect the break of laminated glass composites or multi-pane glass?

Answer:
Below are the specs for the GEM-GB, including descriptions of the glass types and thickness the GEM-GB is capable of protecting.  Please keep in mind that with any glass-break detector, if protecting multi-pane glass, both panes (inner and...

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