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Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

I have StarLink 3G GSM Communicators that are still operational and in use. Do I need to hurry and upgrade them?

Answer:
Yes!  The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date.  The fact that a GSM communicator still appears to be functioning does not imply...

With StarLink Commercial Fire communicators (Non "CFBPS" models) after every fire alarm reset, why is the restore signal delayed with a communication failure trouble?

Answer:
Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...

How do I troubleshoot StarLink communicator Telco Line-Cut troubles?

Answer:
A telco line-cut trouble on a dual path StarLink communicator occurs when the communicator does not detect the expected resistance on one or multiple input zones.
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Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

How do I connect two StarLink Fire communicators to one fire alarm control panel using self-supervision?

Answer:

Remove JP2 on each StarLink communicator to enable self-supervision
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What are Test Timer event reports available through the StarLink Fire communicator that will satisfy the NFPA Supervisory check-in signal requirements?

Answer:
The Supervisory check-in signals and Test Timer event reports that are available through the StarLink Fire communicator, used in dial-up reporting mode, are based on the following configurations:
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I maintain several StarLink communicators, and they all send basic notifications. To avoid confusion, can I give each communicator a name?

Answer:
With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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Every day at the same time, why does my central station receive a trouble signal on Zone 992 and / or Zone 993? The StarLink communicator is configured for input reporting.

Answer:
The issue is that the communicator has not received a restore signal over the wiring harness used for input reporting. Verify that the blue and red harness wires are closed and the red and black wires are open.

What communication type should I use with my fire alarm control panel (FACP) and StarLink communicator?

Answer:
When programming your FACP communications settings, remember that the StarLink communicator acts as a POTS line (Note: POTS stands for "plain old telephone service", but is also sometimes referred to as PSTN or "public switched telephone network").
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How do I program my StarLink Fire Communicator to send a Test Timer -- an automatic test report sent to the central station on a scheduled day and time?

Answer:
This video describes how to program a Test Timer with a StarLink Fire Communicator, and how to use the communicator's supervised inputs to report alarm troubles, supervisories, and other signals to the central station.

How can I ascertain which signals originate from the control panel as opposed to signals from the StarLink communicator?

Answer:
Signals originating from StarLink communicators are represented by a unique zone number. The Input/Output and Advanced tabs display events and their associated zone numbers sent from the StarLink communicator.

When reporting into an IP receiver, must the StarLink communicator be connected to the Internet?

Answer:
No, the two communication technologies are independent of each other:
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When replacing a StarLink communicator, the NAPCO NOC (www.NapcoNoc.com) will not allow me to program the IP receiver information. Why?

Answer:
The NAPCO NOC is designed to prevent the accidental programming of duplicate IP receivers.  To remove a duplicate receiver in the NAPCO NOC:
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Why is my StarLink communicator sending nonstop 373 troubles from the communicator inputs?

Answer:
Verify the control panel is not sending signals to the inputs (if used). Also verify that 12 - 25VDC regulated (filtered) voltage is being delivered to the communicator terminals TB1 and TB2. To verify whether the voltage is regulated, perform the...

Why is my StarLink communicator showing a line cut trouble?

Answer:
If the StarLink red "trouble" LED (labeled D5 located at the bottom right of the PC board) is blinking 8 times and/or a line cut trouble indication appears on the NAPCO NOC, the cause is likely one of the inputs is missing resistance.
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I am using a StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline and I noticed that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the POTS landline. What is the issue?

Answer:
If you are using your StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline but you notice that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the...

What are the three steps needed to install NAPCO's dealer-registered products, such as StarLink, iBridge, iRemote and Air Access devices?

Answer:
This video describes how to: 1. Become a registered dealer.2. Activate the device.3. Program the device.  

I have a previously active StarLink communicator that I want to reuse with a new account. I will need to significantly alter the programming of the communicator to conform to this new account. Should I reset the StarLink communicator back to its original factory default settings? If so, how?

Answer:
Yes, when reusing a previously active StarLink communicator or after making significant changes to its configuration, we recommend resetting the communicator back to its original factory default settings. Proceed as follows:
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Why is my Central Station receiving "Loss of Central Polling" troubles?

Answer:
To ensure that the StarLink communicator is working properly even when not sending regular test timers or signals, polling is used in the background either to the NAPCO NOC (if communicating to a receiver telephone number) or directly to the IP...

I am trying to enroll Z-Wave devices, but I am finding that they are too distant from the StarLink communicator to enroll. Do you have a simple solution?

Answer:
When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...

How do I upgrade my Verizon Dual Path communicator to support modem formats?

Answer:
To upgrade your Verizon Dual Path communicator to support modem formats:
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How do I suppress a runaway signal or put a signal "on test"?

Answer:
How to suppress a runaway signal or put a signal "on test".
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How do I use the NAPCO NOC to update the firmware in my StarLink Connect radio communicator?

Answer:
The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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How do I use the NAPCO NOC to update the firmware in my StarLink Connect radio communicator?

Answer:
The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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With my StarLink LTE communicator, I programmed Telco 3 with all 9s, but why are openings and closings still reporting to the central station?

Answer:
In PCD-Windows Quickloader software, ensure the feature Skip Automatic DialTone Detect is disabled (located in Digital Communications > Digital/Dialing Options).
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I am trying to program a Bosch radio communicator. Why am I unable to see the options for Modem 2 and Modem 3 formats?

Answer:
If you have a Bosch radio communicator with the SLE-MF-JMP jumper installed and you are unable to find the options for Modem 2 or Modem 3 (in the Advanced tab under Handshake Configuration), you must update the communicator firmware using firmware...

I have a StarLink communicator connected to a control panel without a dialer. I am using the inputs to trip the StarLink communicator to report to an IP receiver at the central station. Will the StarLink Communicator still send a programmed Test Timer?

Answer:
No. When reporting to an IP receiver at the central station (for example, NAPCO Virtual IP CS Receiver, SurGard or Bosch receivers), the StarLink Communicator will directly send a check-in signal (ping) to the receiver. For example, if a StarLink...

How do I program a Test Timer with a StarLink Fire communicator when using input reporting?

Answer:
This video explains how to program Test Timer with a StarLink Fire communicator when using input reporting (through dial up or IP):

I am preparing for the sunset of cellular service for my StarLink Verizon CDMA and AT&T 3G GSM cellular communicators. Can I see a list of communicator models that will be affected by the shutdown?

Answer:
To prepare for the upcoming sunsets that will impact specific StarLink cellular communicator models - Verizon CDMA (December 31, 2022) and AT&T 3G GSM (February 22, 2022), a list can be produced using the StarLink Radio Management Center (NAPCO...

My control panel is not indicating a fire trouble, and my StarLink communicator is working correctly. Why is my Central Station receiving daily fire trouble reports?

Answer:
The StarLink communicator includes a reminder feature that will transmit unresolved trouble conditions to the central station every 24 hours.
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What are the requirements and limitations to changing my username and password in the StarLink Radio Management Center at www.NapcoNoc.com?

Answer:
For the NAPCO NOC username, the minimum character length is eight (8). Usernames may only contain letters (a-z), numbers (0-9), and single periods (.). Special characters may not be used (examples: ! @ # $ % ^ & * ( ) ; ' , / : " < > ? ).
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How do I configure my StarLink fire communicator to send text and email notifications?

Answer:
Note: Notifications are not a substitute for central station monitoring.
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Can I use only a cellular communication path with a Dual Path StarLink Fire communicator?

Answer:
Yes, when activating your Dual Path StarLink Fire communicator on the ComNet website, although it is a 'dual path' communicator, you can select a 'sole path' price plan.
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I’m about to perform a system test of my StarLink communicator. My test will send over 40 signals within 15 minutes, and I do not want to receive the many automated email notification alerts for runaway accounts. Can I temporarily stop these notifications?

Answer:
Yes! In the NAPCO NOC website (www.NapcoNOC.com), simply click the “Suppress” button in the Advanced tab. This will temporarily stop the automated email alerts for two (2) hours. Note that this selection can be toggled on/off at any...

While installing a StarLink communicator, I need to increase the signal level by a few dBs. Can I simply raise the antenna a short distance rather than having to run a long coaxial cable to an outside antenna?

Answer:
Yes! We provide a remote antenna kit that includes a short (4-foot) coaxial cable designed for installations where you need a few more dBs of signal gain without the need to mount an outside antenna a long distance from the communicator. Order Remote...

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