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Yes! The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date. The fact that a GSM communicator still appears to be functioning does not imply...
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Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...
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A telco line-cut trouble on a dual path StarLink communicator occurs when the communicator does not detect the expected resistance on one or multiple input zones.
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Yes. To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...
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Remove JP2 on each StarLink communicator to enable self-supervision
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The Supervisory check-in signals and Test Timer event reports that are available through the StarLink Fire communicator, used in dial-up reporting mode, are based on the following configurations:
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With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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The issue is that the communicator has not received a restore signal over the wiring harness used for input reporting. Verify that the blue and red harness wires are closed and the red and black wires are open.
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When programming your FACP communications settings, remember that the StarLink communicator acts as a POTS line (Note: POTS stands for "plain old telephone service", but is also sometimes referred to as PSTN or "public switched telephone network").
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This video describes how to program a Test Timer with a StarLink Fire Communicator, and how to use the communicator's supervised inputs to report alarm troubles, supervisories, and other signals to the central station.
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Signals originating from StarLink communicators are represented by a unique zone number. The Input/Output and Advanced tabs display events and their associated zone numbers sent from the StarLink communicator.
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No, the two communication technologies are independent of each other:
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The NAPCO NOC is designed to prevent the accidental programming of duplicate IP receivers. To remove a duplicate receiver in the NAPCO NOC:
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Verify the control panel is not sending signals to the inputs (if used). Also verify that 12 - 25VDC regulated (filtered) voltage is being delivered to the communicator terminals TB1 and TB2. To verify whether the voltage is regulated, perform the...
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If the StarLink red "trouble" LED (labeled D5 located at the bottom right of the PC board) is blinking 8 times and/or a line cut trouble indication appears on the NAPCO NOC, the cause is likely one of the inputs is missing resistance.
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If you are using your StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline but you notice that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the...
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This video describes how to:
1. Become a registered dealer.2. Activate the device.3. Program the device.
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Yes, when reusing a previously active StarLink communicator or after making significant changes to its configuration, we recommend resetting the communicator back to its original factory default settings. Proceed as follows:
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To ensure that the StarLink communicator is working properly even when not sending regular test timers or signals, polling is used in the background either to the NAPCO NOC (if communicating to a receiver telephone number) or directly to the IP...
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When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...
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To upgrade your Verizon Dual Path communicator to support modem formats:
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How to suppress a runaway signal or put a signal "on test".
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The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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In PCD-Windows Quickloader software, ensure the feature Skip Automatic DialTone Detect is disabled (located in Digital Communications > Digital/Dialing Options).
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If you have a Bosch radio communicator with the SLE-MF-JMP jumper installed and you are unable to find the options for Modem 2 or Modem 3 (in the Advanced tab under Handshake Configuration), you must update the communicator firmware using firmware...
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No. When reporting to an IP receiver at the central station (for example, NAPCO Virtual IP CS Receiver, SurGard or Bosch receivers), the StarLink Communicator will directly send a check-in signal (ping) to the receiver. For example, if a StarLink...
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This video explains how to program Test Timer with a StarLink Fire communicator when using input reporting (through dial up or IP):
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To prepare for the upcoming sunsets that will impact specific StarLink cellular communicator models - Verizon CDMA (December 31, 2022) and AT&T 3G GSM (February 22, 2022), a list can be produced using the StarLink Radio Management Center (NAPCO...
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Power cycle the StarLink communicator. After the StarLink communicator restarts, the unit will check in to the NOC again, and the pending changes will download.
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The StarLink communicator includes a reminder feature that will transmit unresolved trouble conditions to the central station every 24 hours.
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For the NAPCO NOC username, the minimum character length is eight (8). Usernames may only contain letters (a-z), numbers (0-9), and single periods (.). Special characters may not be used (examples: ! @ # $ % ^ & * ( ) ; ' , / : " < > ? ).
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Note: Notifications are not a substitute for central station monitoring.
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Yes, when activating your Dual Path StarLink Fire communicator on the ComNet website, although it is a 'dual path' communicator, you can select a 'sole path' price plan.
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Yes! In the NAPCO NOC website (www.NapcoNOC.com), simply click the “Suppress” button in the Advanced tab. This will temporarily stop the automated email alerts for two (2) hours. Note that this selection can be toggled on/off at any...
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Yes! We provide a remote antenna kit that includes a short (4-foot) coaxial cable designed for installations where you need a few more dBs of signal gain without the need to mount an outside antenna a long distance from the communicator. Order Remote...
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Yes! You have the option to select a standard Sole Path price plan, or a Dual Path price plan when activating your Dual Path StarLink Fire communicator. Select your price plan in the NAPCO ComNet website (www.NapcoComNet.com).
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