Napco Technical Library

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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How do I add a Bluetooth mobile credential into the Air Access security system?

Answer:
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How do I set up Air Access Bluetooth credentials?

Answer:
Before setting up Air Access Bluetooth credentials, the Air Access system MUST have a Bluetooth-enabled device configured to allow a Mobile Credential to be sent after it is created in the Personnel screen.
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Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

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Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Answer:
Yes. In the Air Access Cloud Web Portal, located under Wireless Configuration, simply select Replace Gateway and follow the prompts.

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Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

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With Air Access, what are the procedures for creating and sharing Bluetooth mobile credentials?

Answer:
Create a New Mobile Credential
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Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No. The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software.
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With Air Access, how do I enable Keypad Mode with my Alarm Lock Trilogy network wireless lock and also set up a PIN-only code for use with all of these locks?

Answer:

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If a subscriber has five Air Access radio communicators each in five different locations and they want the same database across all communicators, can they add all five radio communicators into the same account?

Answer:
Yes. When using the ComNet website (www.NapcoComNet.com) to activate the Air Access communicators, you can add all communicators into the same Subscriber ID number.
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One Air Access radio communicator can currently support up to 500 users. What is needed if someone wants to support 1000 users?

Answer:
Simply add a second Air Access communicator into the same account. 500 users (maximum) are supported for each communicator.

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How many Expanders can one Air Access Gateway Support?

Answer:
One Air Access Gateway can support up to 7 Expanders.

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With Air Access, how do I set up High Security access where both a proximity card and User Code are required?

Answer:
Go into the Access > Personnel screen. Click +ADD PERSONNEL, enter your proximity card number under Badge Number / PIN Only. Next, to enable High Security, set up a numerical PIN code under Two Factor PIN.
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I am an Air Access dealer, and I hired new employees to assist me with servicing my Air Access Customer accounts. Does the Air Access software have the ability to grant my new employees the same access permissions and Air Access menu selections that I have?

Answer:
Yes!
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How do I add free access Schedule to an Air Access lock?

Answer:

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Air Access

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

How do I add a Bluetooth mobile credential into the Air Access security system?

How do I set up Air Access Bluetooth credentials?

Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

With Air Access, what are the procedures for creating and sharing Bluetooth mobile credentials?

Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

With Air Access, how do I enable Keypad Mode with my Alarm Lock Trilogy network wireless lock and also set up a PIN-only code for use with all of these locks?

If a subscriber has five Air Access radio communicators each in five different locations and they want the same database across all communicators, can they add all five radio communicators into the same account?

One Air Access radio communicator can currently support up to 500 users. What is needed if someone wants to support 1000 users?

How many Expanders can one Air Access Gateway Support?

With Air Access, how do I set up High Security access where both a proximity card and User Code are required?

I am an Air Access dealer, and I hired new employees to assist me with servicing my Air Access Customer accounts. Does the Air Access software have the ability to grant my new employees the same access permissions and Air Access menu selections that I have?

How do I add free access Schedule to an Air Access lock?

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