Filter By Brand

FAQs By Category

Results Per Page | Showing 1-40 of 66 Results | 1 | 2

How do I prepare PCD-Windows Quickloader software to communicate with my NAPCO control panel when using a telephone line (POTS)?

Answer:
Unlike other communication methods, communicating using a POTS ("Plain old telephone service") requires that you first establish a connection between the Quickloader software and the control panel before all transfer operations are enabled and...

Why is the error check utility in PCD-Windows Quickloader not allowing my Gemini control panel download to continue?

Answer:
Some older (version 9, 10, 11) Gemini control panels, including the GEM-P1632, GEM-P1664, PCD-Windows Quickloader to display an error on zone 9 when using Zone Doubling.   The solution is to disable the Error Check utility, as follows:
...

Why do the zone descriptions listed in my PCD-Windows Quickloader software not match the zone descriptions listed in my central station reports?

Answer:
More than likely your Quickloader software contains outdated zone descriptions. This can happen when zones are added, removed, or changed during a service call.
...

Can I change the default communication type in PCD Windows Quickloader software?

Answer:
Yes. To change the default communication type: Select File > Preferences. Select Panel Configurations. In the Default Transfer Option area, use the pull-down menus to set your preferred default communication type.

Does my security system have "Sabbath Mode", where I can power off motion detectors during certain times of the week?

Answer:
Refer to the GEMC-RM3008 Relay Module installation instructions (WI1706) and perform the following:
...

While attempting to upgrade the communicator firmware, why does a "Failed to Report, Cannot Continue" message appear in PCD-Windows Quickloader?

Answer:
All communicators with commercial service plans are required to send a shutdown report to the central station (E308) before the firmware download. Commercial service plans have an SLB prefix and include a 200-second supervisory check-in. To allow...

Can I create custom zone types in PCD-Windows Quickloader?

Answer:
Yes!  Below is a video that describes how to create custom zone types in PCD-Windows Quickloader:

In PCD-Windows Quickloader, is there a quick way to enable multiple features for multiple zones?

Answer:
Yes, this video describes some shortcuts available in the PCD-Windows Quickloader Feature View screen:

How do I set up PCD-Windows Quickloader to program a FireLink control panel through the integrated StarLink communicator?

Answer:
Log into PCD-Windows Quickloader, click on File > Dealer Settings > StarLink Defaults tab. In the StarLink Authentication area, type your company's master StarLink Dealer ID and Password. Note: StarLink user accounts cannot be used.
...

What is PC Preset? Do you have a video that explains the basic uses and operations of PC Preset?

Answer:
PC Preset is a utility that provides the installer the ability to perform automated remote operations on several accounts.  Typical uses of PC-PRESET include overnight uploading and printing of control panel logs, uploading multiple new...

In PCD-Windows Quickloader, when I create a new account for a FireLink control panel, what control panel Type do I select?

Answer:
We recommend using the latest version of Quickloader (currently V6.4.5) (for versions 6.4.2 and prior, scroll down).
...

How do I download the PCD-Windows Quickloader installation files from the NAPCO Technical Library? How do I install PCD-Windows Quickloader on my PC for the first time?

Answer:
How to download the installation files from the NAPCO Technical Library (tech.napcosecurity.com) and install PCD-Windows Quickloader for the first time: Additional information: NAPCO PCD-Windows Quickloader Software Downloads

How do I use PCD-Windows Quickloader to change the FireLink control panel default program?

Answer:
How to use PCD-Windows Quickloader to change the FireLink control panel default program.
...

What is the Test Timer feature, and how do I use PCD-Windows Quickloader software to program Test Timer in my GEM-P3200, GEM-P9600 or GEM-X255 control panel?

Answer:
The Test Timer schedule is programmed into the control panel using NAPCO's PCD-Windows Quickloader software.  If Test Timer is programmed, an automatic test report is transmitted to the central station on the scheduled day(s) at the scheduled...

What is the Test Timer feature, and how do I use PCD-Windows to program Test Timer in my GEM-P816, GEM-P1632 or GEM-P1664 control panel?

Answer:
The Test Timer schedule is programmed into the control panel using NAPCO's PCD-Windows Quickloader software.  If Test Timer is programmed, an automatic test report is transmitted to the central station on the scheduled day(s) at the scheduled...

How do I program PCD-Windows Quickloader so that when I press a keypad access code, the control panel PGM2 Output energizes an external relay for a specified period of time?

Answer:
When "Panel Access" is enabled, pressing the Access Code on the keypad energizes the control panel PGM2 Output for a specified duration.  Program PCD-Windows Quickloader as follows:
...

How do I export and import Accounts using PCD-Windows Quickloader?

Answer:
When exporting or importing Accounts using PCD-Windows Quickloader software, we recommend following these steps:
...

In PCD-Windows Quickloader, when I try to add a User Code a "User Code Duplicate Found" error appears (example shown below). How do I resolve this?

Answer:

The above error message appears when an ACM has been added to the system and you overwrite a previous User Code or Access Group that contained the same User Code.
...

40 Results Per Page | Showing 1-40 of 66 Results | 1 | 2