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Yes, see this video for instructions:
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Yes! StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes. In addition, SLE-MAX2-series communicators...
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Yes! The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date. The fact that a GSM communicator still appears to be functioning does not imply...
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The SLE-WIFI-MODULE only supports the 2.4GHz Wi-Fi network.
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Use the SLE-FIRE-VR Control Panel Voltage Drop Kit, as described in this Video Tech Tip:
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Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...
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A telco line-cut trouble on a dual path StarLink communicator occurs when the communicator does not detect the expected resistance on one or multiple input zones.
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By default, StarLink dual path communicator inputs 2 through 5 are programed as: IN2 (Trouble), IN3 (Alarm), IN4 (Supervisory) and IN5 (Waterflow).
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Yes. To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...
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The Radio Management Center (the NAPCO NOC website, www.NapcoNOC.com) is indicating that two separate StarLink communicators are about to be programmed with the same central station reporting account information. To remove the duplication, the...
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Remove JP2 on each StarLink communicator to enable self-supervision
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The Supervisory check-in signals and Test Timer event reports that are available through the StarLink Fire communicator, used in dial-up reporting mode, are based on the following configurations:
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The maximum distance that you can extend your cable is 100 feet. The SLE-DLEXT module is only needed when the StarLink communicator is mounted more than 6 feet from the control panel. The SLE-DLEXT is connected between the control panel and the...
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With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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The issue is that the communicator has not received a restore signal over the wiring harness used for input reporting. Verify that the blue and red harness wires are closed and the red and black wires are open.
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When programming your FACP communications settings, remember that the StarLink communicator acts as a POTS line (Note: POTS stands for "plain old telephone service", but is also sometimes referred to as PSTN or "public switched telephone network").
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This video describes how to program a Test Timer with a StarLink Fire Communicator, and how to use the communicator's supervised inputs to report alarm troubles, supervisories, and other signals to the central station.
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Signals originating from StarLink communicators are represented by a unique zone number. The Input/Output and Advanced tabs display events and their associated zone numbers sent from the StarLink communicator.
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No, the two communication technologies are independent of each other:
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500-level Z-Wave modules inside StarLink Connect communicators provide increased range, support "Z-Wave Plus" devices, and are backwards compatible with "classic" Z-Wave devices. There are two methods to determine if a 500-level PC board is installed...
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The NAPCO NOC is designed to prevent the accidental programming of duplicate IP receivers. To remove a duplicate receiver in the NAPCO NOC:
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Verify the control panel is not sending signals to the inputs (if used). Also verify that 12 - 25VDC regulated (filtered) voltage is being delivered to the communicator terminals TB1 and TB2. To verify whether the voltage is regulated, perform the...
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If the StarLink red "trouble" LED (labeled D5 located at the bottom right of the PC board) is blinking 8 times and/or a line cut trouble indication appears on the NAPCO NOC, the cause is likely one of the inputs is missing resistance.
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If you are using your StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline but you notice that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the...
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The StarLink Commercial Fire communicators are very versatile; they are compatible with a multitude of fire alarm control panels. Regulated (filtered) voltage between 12VDC and 24VDC is required. If your voltage is above 26.5VDC, we recommend using a...
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If your StarLink communicator is sending a CID 356 and restore (or YC followed by YK trouble code) to your central station, your communicator is not polling within the predetermined poll fail time. This trouble often happens when a StarLink...
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Yes, when reusing a previously active StarLink communicator or after making significant changes to its configuration, we recommend resetting the communicator back to its original factory default settings. Proceed as follows:
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To ensure that the StarLink communicator is working properly even when not sending regular test timers or signals, polling is used in the background either to the NAPCO NOC (if communicating to a receiver telephone number) or directly to the IP...
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If a Mircom® control panel connected to a StarLink communicator is unexpectedly not reporting correctly after setting the Handshake Kissoff pull-down settings (in the NapcoNOC, shown above), program the control panel as follows:
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When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...
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To upgrade your Verizon Dual Path communicator to support modem formats:
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How to suppress a runaway signal or put a signal "on test".
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The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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In PCD-Windows Quickloader software, ensure the feature Skip Automatic DialTone Detect is disabled (located in Digital Communications > Digital/Dialing Options).
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If you have a Bosch radio communicator with the SLE-MF-JMP jumper installed and you are unable to find the options for Modem 2 or Modem 3 (in the Advanced tab under Handshake Configuration), you must update the communicator firmware using firmware...
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No. When reporting to an IP receiver at the central station (for example, NAPCO Virtual IP CS Receiver, SurGard or Bosch receivers), the StarLink Communicator will directly send a check-in signal (ping) to the receiver. For example, if a StarLink...
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To prepare for the upcoming sunsets that will impact specific StarLink cellular communicator models - Verizon CDMA (December 31, 2022) and AT&T 3G GSM (February 22, 2022), a list can be produced using the StarLink Radio Management Center (NAPCO...
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Verify that you have manually changed the Poll Fail Timeout to the new duration made available by the new service plan. Should jumper J1 be installed on the X5 jumper block, an automatic download to perform this change did not occur and must be...
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Power cycle the StarLink communicator. After the StarLink communicator restarts, the unit will check in to the NOC again, and the pending changes will download.
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