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On my StarLink dual path communicator, which input is in trouble if LED labeled "D5" is flashing 8 times?

Answer:
When the LED labeled "D5" is flashing 8 times, the 10KΩ resistor is missing or there is an open circuit in one of the communicator inputs, IN2 - IN5.
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How do I test my SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly?

Answer:
Testing the SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly:
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How do I set up my StarLink SLE-MAX2-series communicator for Dual Sim supervision?

Answer:
To set up your StarLink SLE-MAX2-series communicator for Dual Sim supervision, review this informative video:
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With my SLE-MAX2 Fire communicator, how do I enable "Super Dual" supervised dual path, dual carrier reporting?

Answer:
1.  Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

I am installing an FACP that only supports SIA format; it is locked-out and requires special programming to change the reporting format. Do the StarLink SLE-MAX2-series communicators have an automatic SIA to CID conversion feature?

Answer:
Yes!  StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes.  In addition, SLE-MAX2-series communicators...

I have StarLink 3G GSM Communicators that are still operational and in use. Do I need to hurry and upgrade them?

Answer:
Yes!  The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date.  The fact that a GSM communicator still appears to be functioning does not imply...

What type of wireless network does the SLE-WIFI-MODULE Wi-Fi module support?

Answer:
The SLE-WIFI-MODULE only supports the 2.4GHz Wi-Fi network.

With StarLink Commercial Fire communicators (Non "CFBPS" models) after every fire alarm reset, why is the restore signal delayed with a communication failure trouble?

Answer:
Ensure that the communicator is powered by NON-RESETTABLE power. If the StarLink communicator is using Resettable Power, the StarLink communicator will power cycle every time the system is reset. You can research the activity by looking in yourSignal...

How do I troubleshoot StarLink communicator Telco Line-Cut troubles?

Answer:
A telco line-cut trouble on a dual path StarLink communicator occurs when the communicator does not detect the expected resistance on one or multiple input zones.
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How do I program the required selections for input reporting with my dual path StarLink communicator?

Answer:
By default, StarLink dual path communicator inputs 2 through 5 are programed as: IN2 (Trouble), IN3 (Alarm), IN4 (Supervisory) and IN5 (Waterflow).
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Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

When programming a new StarLink communicator, why does an error message appear regarding a duplicate account" on a "suspended" communicator?

Answer:
The Radio Management Center (the NAPCO NOC website, www.NapcoNOC.com) is indicating that two separate StarLink communicators are about to be programmed with the same central station reporting account information. To remove the duplication, the...

How do I connect two StarLink Fire communicators to one fire alarm control panel using self-supervision?

Answer:

Remove JP2 on each StarLink communicator to enable self-supervision
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What are Test Timer event reports available through the StarLink Fire communicator that will satisfy the NFPA Supervisory check-in signal requirements?

Answer:
The Supervisory check-in signals and Test Timer event reports that are available through the StarLink Fire communicator, used in dial-up reporting mode, are based on the following configurations:
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How far can I extend my StarLink SLE-DLEXT Download Extender Module download cable?

Answer:
The maximum distance that you can extend your cable is 100 feet. The SLE-DLEXT module is only needed when the StarLink communicator is mounted more than 6 feet from the control panel. The SLE-DLEXT is connected between the control panel and the...

I maintain several StarLink communicators, and they all send basic notifications. To avoid confusion, can I give each communicator a name?

Answer:
With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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Every day at the same time, why does my central station receive a trouble signal on Zone 992 and / or Zone 993? The StarLink communicator is configured for input reporting.

Answer:
The issue is that the communicator has not received a restore signal over the wiring harness used for input reporting. Verify that the blue and red harness wires are closed and the red and black wires are open.

What communication type should I use with my fire alarm control panel (FACP) and StarLink communicator?

Answer:
When programming your FACP communications settings, remember that the StarLink communicator acts as a POTS line (Note: POTS stands for "plain old telephone service", but is also sometimes referred to as PSTN or "public switched telephone network").
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How do I program my StarLink Fire Communicator to send a Test Timer -- an automatic test report sent to the central station on a scheduled day and time?

Answer:
This video describes how to program a Test Timer with a StarLink Fire Communicator, and how to use the communicator's supervised inputs to report alarm troubles, supervisories, and other signals to the central station.

How can I ascertain which signals originate from the control panel as opposed to signals from the StarLink communicator?

Answer:
Signals originating from StarLink communicators are represented by a unique zone number. The Input/Output and Advanced tabs display events and their associated zone numbers sent from the StarLink communicator.

When reporting into an IP receiver, must the StarLink communicator be connected to the Internet?

Answer:
No, the two communication technologies are independent of each other:
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Is my StarLink Connect communicator equipped with the latest Z-Wave 500-level PC board?

Answer:
500-level Z-Wave modules inside StarLink Connect communicators provide increased range, support "Z-Wave Plus" devices, and are backwards compatible with "classic" Z-Wave devices. There are two methods to determine if a 500-level PC board is installed...

When replacing a StarLink communicator, the NAPCO NOC (www.NapcoNoc.com) will not allow me to program the IP receiver information. Why?

Answer:
The NAPCO NOC is designed to prevent the accidental programming of duplicate IP receivers.  To remove a duplicate receiver in the NAPCO NOC:
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Why is my StarLink communicator sending nonstop 373 troubles from the communicator inputs?

Answer:
Verify the control panel is not sending signals to the inputs (if used). Also verify that 12 - 25VDC regulated (filtered) voltage is being delivered to the communicator terminals TB1 and TB2. To verify whether the voltage is regulated, perform the...

Why is my StarLink communicator showing a line cut trouble?

Answer:
If the StarLink red "trouble" LED (labeled D5 located at the bottom right of the PC board) is blinking 8 times and/or a line cut trouble indication appears on the NAPCO NOC, the cause is likely one of the inputs is missing resistance.
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I am using a StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline and I noticed that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the POTS landline. What is the issue?

Answer:
If you are using your StarLink LTE communicator as a backup to a POTS ("Plain Old Telephone System") landline but you notice that the communicator begins dialing immediately after the landline is picked up, and signals are not being sent over the...

What are the power requirements for StarLink Fire communicators that are powered by the control panel, for example, models SLE-LTEV-FIRE, SLE-LTEA-FIRE, SLE-LTEVI-FIRE and SLE-LTEAI-FIRE?

Answer:
The StarLink Commercial Fire communicators are very versatile; they are compatible with a multitude of fire alarm control panels. Regulated (filtered) voltage between 12VDC and 24VDC is required. If your voltage is above 26.5VDC, we recommend using a...

Why is my StarLink communicator sending a CID 356 and restore (or YC followed by YK trouble code) to my central station?

Answer:
If your StarLink communicator is sending a CID 356 and restore (or YC followed by YK trouble code) to your central station, your communicator is not polling within the predetermined poll fail time. This trouble often happens when a StarLink...

I have a previously active StarLink communicator that I want to reuse with a new account. I will need to significantly alter the programming of the communicator to conform to this new account. Should I reset the StarLink communicator back to its original factory default settings? If so, how?

Answer:
Yes, when reusing a previously active StarLink communicator or after making significant changes to its configuration, we recommend resetting the communicator back to its original factory default settings. Proceed as follows:
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Why is my Central Station receiving "Loss of Central Polling" troubles?

Answer:
To ensure that the StarLink communicator is working properly even when not sending regular test timers or signals, polling is used in the background either to the NAPCO NOC (if communicating to a receiver telephone number) or directly to the IP...

I have a Mircom® control panel successfully connected to a StarLink communicator. After setting the Handshake Kissoff pull-down settings (in the NapcoNOC, shown above), the control panel is suddenly not reporting correctly. What is the solution?

Answer:

If a Mircom® control panel connected to a StarLink communicator is unexpectedly not reporting correctly after setting the Handshake Kissoff pull-down settings (in the NapcoNOC, shown above), program the control panel as follows:
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I am trying to enroll Z-Wave devices, but I am finding that they are too distant from the StarLink communicator to enroll. Do you have a simple solution?

Answer:
When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...

How do I upgrade my Verizon Dual Path communicator to support modem formats?

Answer:
To upgrade your Verizon Dual Path communicator to support modem formats:
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How do I suppress a runaway signal or put a signal "on test"?

Answer:
How to suppress a runaway signal or put a signal "on test".
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How do I use the NAPCO NOC to update the firmware in my StarLink Connect radio communicator?

Answer:
The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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