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Why does my Networx lock indicate "Not Listed" in DL-Windows after the lock Discovery process?

Answer:
Your DL-Windows software version is outdated. If you have discovered a lock without a model number listed (see example image, below), it is likely that your DL-Windows software is older than the model itself.
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I have an existing schedule to engage Passage Mode in a NETWORXPANEL in Two Door Mode. However, when the schedule is triggered, it activates both the main relay and the auxiliary relay simultaneously. How can I isolate the relay activations?

Answer:
With the release of DL-Windows V5.5.3, we have added a Two-Door Settings tab in the Features screen that includes the ability to activate Passage Mode in either the main relay or the auxiliary relay, or both relays together. Note: This new Two-Door...

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
The ArchiTech series N90 (cylindrical) N95 (mortise) support the iLock Bluetooth app. The model number must contain the letter J (N90J or N95J) or T (N90T or N95T) to indicate that the Bluetooth option is present.
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Is an RR-RECEIVER (Wireless General Purpose Remote Control Receiver) necessary to pair an RR-1BUTTON (Wireless Remote Release Button) to a NETWORXPANEL?

Answer:
No, an RR-RECEIVER is not necessary to pair the RR-1BUTTON to a NETWORXPANEL because the NETWORXPANEL already has a receiver built into it.  To pair the RR-1BUTTON to a NETWORXPANEL, a NETDK or NETPDK locking device must be wired to the system,...

When using an RR-1BUTTON Wireless Remote Release Button on a 2-relay device, which relay activates first?

Answer:
When programming the RR-1BUTTON to be used with a NETWORXPANEL, the main ("primary") relay always activates first, usually bypassing the auxiliary relay unless otherwise programmed to do so.
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The NETHIDNSPAK (NETWORXPANEL with HID proximity readers only) does not include a keypad. How do I pair the RR-1BUTTON Wireless Remote Release Button to the NETWORXPANEL without use of a keypad?

Answer:
As the NETHIDNSPANEL does not include a keypad, it is not possible to perform keypad Function 65 (normally used to pair the RR-1BUTTON to a Networx lockset or NETWORXPANEL).  However, you can purchase the RR-TRILOGYKIT which includes a small...

How do I pair a wireless remote release button to the NETWORXPANEL?

Answer:
Whether the NETWORXPANEL is wired with one or two keypads or is configured for a single door or for "Two Door Mode", the pairing of a wireless remote release button to the NETWORXPANEL is the same.  If the NETWORXPANEL is wired with two keypads,...

How many wireless remote release buttons can be "paired" to the NETWORXPANEL?

Answer:
Up to 10 wireless remote release buttons can be paired to the NETWORXPANEL.
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What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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Why do my Networx lock batteries need frequent replacement?

Answer:
Other than checking the batteries for adequate voltage, remove the lock from the door and inspect the ribbon cable for damage.  A damaged ribbon often causes a short on the battery connections, drastically decreasing battery life.

Should I verify Networx hardware communication before installing the system on a large complex commercial network?

Answer:
The versatility of the Alarm Lock Networx system allows the Gateways and wireless locks to communicate over many different types of networks.  For this reason, it is always a good idea to “bench test” the equipment in a controlled...

Which wireless channel should be set in the Gateway Network Configuration screen?

Answer:
Leave this selection blank, as the Gateway will automatically select an available channel.

I am new to the DL-Windows software. Which lock models are wireless?

Answer:
DL-Windows software allows you to connect your PC with your lock.  Although DL-Windows cannot make your lock a wireless lock; however, the following locksets have wireless capability:
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What is the maximum recommended RJ-45 cable length between my router and an Alarm Lock Gateway model AL-IME, AL-IM80211 or AL-IMEPOE?

Answer:
There is no specified length of the RJ-45 cable between two devices.  However, we recommend you consider the following variables: 
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How can Existing Networx Account Files be moved to a New Computer?

Answer:
To move Existing Networx Account Files to a New Computer, follow the steps below:A.  COPY Your EXISTING ACCOUNT FILES
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