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How can I make the most of my call to NAPCO Tech Support?

Answer:
We are always happy to help our fellow security industry professionals. To help us serve you better, please try to have the following things ready before you call:
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What are the common causes of false alarms?

Answer:
A false alarm occurs when an alarm signal is created either by accident or malfunction.
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What are the common reasons false alarms occur?

Answer:
A false alarm occurs when an alarm signal is created either by accident or malfunction.
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How do I reverse the latch 'hand' on Alarm Lock mortise locks (including models with a deadbolt)?

Answer:
These instructions apply to current mortise lock bodies, including models with a deadbolt.
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