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If a Fire trouble on a 2-wire smoke loop will not clear, are there recommended troubleshooting steps I can perform?

Answer:
If a Fire trouble on a 2-wire smoke loop will not clear, the following troubleshooting test can be performed: 
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Is there a third-party repeater or other wireless device that can be used to extend the range of my GEM-RECV wireless receiver?

Answer:
The Gemini series control panels support multiple wireless receivers to provide extended coverage when required.  Please add an additional receiver, positioned to extend the range of your GEM-RECV wireless receiver.

What is the Zone ANDing feature and how do I enable it with my GEM-P3200, GEM-P9600, and GEM-X255 control panels?

Answer:
With Zone ANDing, up to 8 groups of at least two zones each can be "AND"ed, wherein the system will go into alarm only if any two zones of the group are tripped within 2 minutes.  Zone ANDing is designed to afford redundant protection for...

With the Gemini control panel models GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255, can two Areas with a single alarm system share the same entry door zone?

Answer:
Yes, a zone can share two or more Areas (within the maximum number of Areas available consistent with the control panel model).
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Why doesn't my Gemini or Magnum Alert MA3000 control panel indicate a trouble immediately after I disconnect the battery leads?

Answer:
If you disconnect one or both battery leads inside a Gemini or Magnum Alert MA3000 control panel, the low battery indication may take up to 4 hours to annunciate at the keypad.  This delay is because the control panel may require up to 4 hours...

What are the available devices compatible with the NAPCO control panels equipped with a 3-wire bus?

Answer:
The GEM-P800 and GEM-P801 control panels are equipped with a 3-wire bus, therefore the only devices that are compatible are:
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Is the GEM-P816, GEM-P1632, or GEM-P1664 control panel programming stored in the firmware EPROM chip?

Answer:
No, the EPROM chip does NOT contain the control panel programming selections that were made in PCD-Windows Quickloader software, nor does it contain any keypad programming selections.  The EPROM only contains the firmware for that control panel...

With the GEM-P816, GEM-P1632, and GEM-P1664 control panels, how do I use PCD-Windows Quickloader software to program the Auto-Arm feature?

Answer:
The GEM-P816, GEM-P1632, and GEM-P1664 control panels cannot be auto-disarmed, but the following instructions describe how to use PCD-Windows Quickloader software to enable the Auto-Arm feature at a specified time of the day on specific days of the...

Can I install and wire a second backup battery in a Gemini control panel?

Answer:
The installation instructions include Specifications that list all permitted power configurations. All NAPCO Gemini burglary control panels operate with a maximum 12VDC battery rated no greater than 7AH. The Specifications also identify other...

Why is Test Timer an important feature?

Answer:
The Test Timer feature is an automatic test report sent to the central station at the same time, either daily, weekly, or monthly. A feature of all fire or burglary control panels, the Test Timer feature tests the ability of the control panel (and...

I have a case where a communicator sent a signal into my central station's receiver and the NOC website shows that the receiver kissed-off the signal, but the signal was never processed by the automation. What would cause this?

Answer:
Central Station alarm receiver technology has advanced over the years and receivers are available today that tout the capability to support multiple formats decoded on the same line card and can tell the difference between one format and another....

How do I enroll wireless transmitters into my Gemini control panel using Direct Address Keypad Programming?

Answer:
The following steps describe how to use our Quick Method for enrolling transmitters into your control panel using Direct Address Keypad Programming. A two-line LCD keypad like the "Classic" GEM-RP1CAe2 or "K-Style" GEM-K1CA will be used:
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How do I enroll a new wireless receiver into my Gemini control panel using PCD Windows Quickloader software?

Answer:
When enrolling a new receiver, Quickloader software requires that you specify the total number of receivers in the system. For example, if you are adding only one receiver, simply change the number of wireless receivers to "1", click Apply, click OK,...

What is the difference between a switch that is "Normally Open" and "Normally Closed"?

Answer:
In general, Fire alarm control panels use "Normally Open" devices that remain open in a normal, non-alarm state, but close or "latch" when tripped, and remain latched (in alarm) until reset.
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Why am I unable to upload to (or download from) my V30 NAPCO control panels GEM-P3200, GEM-P9600 and GEM-X255 using PCD-Windows Quickloader?

Answer:
There is a known issue specific to version 30 of the above listed control panels, manufactured circa 2006. You must update the control panel EPROM to a newer version chip (the latest chip version part # is SE-GEM32-255). EPROM versions 40 and above...

How do I silence / disable sirens programmed in a control panel that does not have any devices wired to the bell output?

Answer:
If your control panel does utilize the bell output, your sirens will likely be connected through the Burg relay. To silence selected zones or all zones using PCD-Windows Quickloader software, open the Zone Configuration screen for each zone and...

With an alarm control panel, what is meant by "Downloading" and "Uploading"?

Answer:
Download to Panel: Transfer data from the computer to the control panel. Performing a download will overwrite the programming within the current Quickloader program.
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Do the Gemini control panels support a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software:  
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When using PCD-Windows Quickloader software to program the control panel, must the control panel configuration jumper be set to KEYPAD CONFIGURE?

Answer:
The control panel must be in 'normal' mode (panel configuration jumper set to NORMAL) for PCD-Windows Quickloader software to connect to the control panel. Only during Direct Access Keypad Programming (where data is entered at the keypad by address...

With a Gemini control panel, can I program a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone to delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software.
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NFPA 72 (2013) requires a 6-hour Test Timer be programmed in my Gemini C-Series (GEMC), Firewolf and FireLink control panels. How do I program a 6-hour Test Timer using PCD-Windows Quickloader software?

Answer:
Ever since the NFPA 72 (2013) was instituted, a 6-hour Test Timer may be required to be programmed in your Gemini C-Series (GEMC), Firewolf or FireLink control panel. Proceed as follows:
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What is the meaning of an "Invalid IP Reporting Format" message in the Signal Log?

Answer:
The 4/2 reporting format requires the use of a dial up receiver telephone number as you cannot use 4/2 to report to SurGard, Bosch or VIP receivers. Contact ID format is required for IP reporting. Go to the StarLink Radio Management Center (in the...

I have my GEM-P1632, GEM-P816 and GEM-P1664 control panels configured for Auto Arming. Can these control panels be programmed for Auto Disarming?

Answer:
Auto Disarming is not available with the GEM-P1632, GEM-P816 or GEM-P1664 control panels, however this scheduling feature is available with the GEM-P3200, GEM-P9600 and GEM-X255 control panels.
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I have a Gemini GEM-P3200 series control panel that includes a GEM-ACM1D Access Control Accessory and a GEM-2D Second Door Accessory. How can I ensure that the security system logs the access control history for all ACM devices in the system?

Answer:
To ensure that the access control history is logged for all ACM devices within the system, program 1 active or 1 spare zone to each Area that has an ACM assigned. Having a zone assigned to an Area allows the control panel to recognize each part of...

The system is requiring me to enter a User Code before pressing the RESET button. Is this a new feature? Can it be disabled?

Answer:
The requirement to enter a valid User Code before pressing the RESET button is a new UL 985 Household Fire requirement that cannot be disabled. This requirement exists with control panel models GEM-P816, GEM-P1632 and GEM-P1664 with firmware versions...

How many RF points does the GEMWV-RECV support?

Answer:
Up to 255 zones depending on the control panel.

What are the central station reporting codes for NAPCO control panel IP and communicator path failures?

Answer:
Alarm/Restore Code 788 Zone 1 = Communicator Path Failure Alarm/Restore Code 788 Zone 2= IP Path Failure

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

What are the requirements for integrating NAPCO and Continental Access control panels?

Answer:
With the GEM-P3200, GEM-P9600, GEM-X255 or Gemini C-Series (GEMC) control panels, the IBR-ZREMOTE must be connected to the control panel bus. In the PCD-Windows Quickloader Keypad Assignment screen, Keypad Assignment tab (shown below), select RCM for...

Does the control panel need to be programmed in a particular way if I want to use the Notifications feature to send SMS text messages or emails from the NOC?

Answer:
Use a programmed telephone number of "9999999999" if you wish to use the Notifications feature to send SMS text messages or emails from the NOC.
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How do I convert zones 1-6 into 2-Wire Fire zones?

Answer:
This video only applies to the Gemini GEM-P9600 and GEM-X255 control panels, and must not be used for Commercial installations (Residential only).

Can I program the GEM-WP Panic Transmitter to a zone on a GEM-P400, GEM-P800, GEM-P801, XP-400 or XP-600 control panel?

Answer:
No, with the GEM-P400, GEM-P800, GEM-P801, XP-400 or XP-600 control panels, the GEM-WP Panic Transmitter cannot be programmed to a zone; the GEM-WP must be programmed as a keyfob.
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What are the requirements for the integration of NAPCO alarm panels and Continental Access control panels?

Answer:
With NAPCO control panels, the IBR-ZREMOTE must be connected to a Gemini GEM-P3200, GEM-P9600, GEM-X255 or Gemini C-Series (GEMC) control panel. The IBR-ZREMOTE must be connected to the control panel bus and programmed as a keypad with its Type as an...

What is a "cold start"? Do I have to perform a "Cold Start" during an EPROM upgrade process?

Answer:
A control panel "cold start" resets the control panel back to the state it was in when it left the factory, clearing all programming and settings. ALWAYS cold start the control panel after replacing the EPROM (see WI2052).
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Do you have a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels?

Answer:
The following is a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels:
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The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply with a Gemini control panel?

Answer:
If the total power draw from all connected devices exceeds the power rating of the control panel, install an auxiliary power supply as follows:
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How do I add a strobe or siren that will annunciate when a door at my school is opened?

Answer:
How to annunciate (e.g. add a strobe) when a door is opened.

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