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How do I reset the iSecure control panel back to its original factory default settings ("Cold Start")?

Answer:
Resetting the iSecure control panel back to its factory default settings ("Cold Start") will leave your iSecure panel with a blank program. We STRONGLY recommend that before you begin, that you first back up your panel program to the iSecure Cloud...

Can I customize my subscribers' Gemini, iSecure and iBridge mobile apps with my security company logos?

Answer:
Dealers can now customize their subscribers' mobile apps with their dealer logos. Three custom images can be added:
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Can I mix iSecure keypad models in the same iSecure Go-Anywhere Hub?

Answer:
Yes!  You can add the models ISEC-WL-KEYPAD standard keypad, ISEC-WL-TOUCH 4.3-inch color keypad and the IBR-TOUCH-WL 7-inch tablet keypad into the same iSecure Hub.
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Can I use the hardwired IBR-TOUCH with the iSecure Hub?

Answer:
Yes, you can use the hardwired IBR-TOUCH tablet keypad with the iSecure Hub. However, for simplicity we recommend using the wireless model IBR-TOUCH-WL as it is designed to connect to your iSecure Hub wirelessly over your customer's Wi-Fi network.
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Will the control panel model I wish to "take over" sometimes require me to change the end-of-line-resistor (EOLR) value in the ISEC-WL-MOD Takeover Module? If so, what are the steps?

Answer:
Yes, it may be necessary to change the end-of-line-resistor (EOLR) value in the ISEC-WL-MOD Takeover Module.  The steps are outlined in this video.

When programming the iSecure Hub, the top part of the General Settings web page appears to be 'cut off', and I am unable to view Entry Delay 1 setting. All other iSecure programming web pages appear to be correct. How can I fix this?

Answer:

Some web browsers will automatically zoom in to the General Settings page. To fix this, go to your browser settings and decrease the % zoom setting to 80% (or lower) to allow the General Settings page to be fully viewed. Browser settings are usually...

How do I add 2-Wire Smoke Detectors to my iSecure Hub? (Part 1)

Answer:
Part 1: Installing the ISEC-2WF-MOD: Click here to view Part 2:  Programming the iSecure Hub using the iSecure Cloud Web Portal at www.iSecureByNapco.com.

How many ISEC-WL-MODULE take-over modules does the iSecure Hub support?

Answer:
The iSecure Hub supports a maximum of four (4) ISEC-WL-MODULE take-over modules, for a maximum of 32 hardwired zones.

I need to access RF points that are beyond the range of the iSecure Hub's RF receiver. Does NAPCO have an additional receiver that can be added?

Answer:
Yes, one additional GEMWV-RECV receiver can be added to the iSecure Hub, added as address '3'.

What is the maximum number of keypads supported by the iSecure Go-Anywhere Hub?

Answer:
The iSecure Hub supports up to six (6) model ISEC-WL-KEYPAD and/or ISEC-WL-TOUCH keypads, or up to four (4) IBR-TOUCH-WL keypads.

With the iSecure Go-Anywhere Hub, can I use Zone 7 and Zone 8 as regular wireless zones or are they dedicated to Fire only?

Answer:
You can use Zone 7 and Zone 8 as regular wireless zones by default. However, if you are using the ISEC-2WF-MOD 2-Wire Fire Sensor Module, these zones must be dedicated to zones 7 and 8. Therefore, you must move your wireless zones to another zone.

Can 4-wire smoke detectors and CO (carbon monoxide) detectors be installed on the iSecure Go-Anywhere Hub?

Answer:
4-wire smoke detectors and CO (carbon monoxide) detectors may only be installed on the ISEC-WL-MODULE Takeover Module.

How many 2-Wire smoke detectors can be installed on zones 7 and 8 of the iSecure HUB?

Answer:
Ten (10) 2-Wire smoke detectors are allowed per zone. Refer to the iSecure Installation and Programming Instructions (WI2240).

With the iSecure Go-Anywhere Hub, what is the maximum current (in mA) for an external siren?

Answer:
With the iSecure Go-Anywhere Hub, the maximum alarm current for an external siren is 300mA.

Which iSecure kits have Z-WAVE Home Automation abilities?

Answer:
iSecure Kits 2 and 3 are both factory-equipped with Z-WAVE modules and are therefore fully compatible. Kit 2 allows Z-WAVE control through the iBridge app, and Kit 3 allows Z-WAVE to be controlled through either the iBridge app or the IBR-TOUCH-WL...

Can I install a new (or use an existing) hardwired siren with the iSecure system?

Answer:
Yes! A hardwired siren can be wired to the Bell terminals located on the rear of the iSecure Go-Anywhere Hub (supervised using a 2.2K ohm resistor).
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Does the iSecure Kit 3 (with the IBR-TOUCH-WL touchpad) require Wi-Fi at the installation location?

Answer:
Yes, the Kit 3 IBR-TOUCH-WL touch keypad always requires that the premises be equipped with a Wi-Fi router. This Wi-Fi router network connection must be made to the iSecure Go-Anywhere Hub either through a wired connection, or through the Wi-Fi...

How do I program the ISEC-WL-MODULE Takeover Module?

Answer:
To program the ISEC-WL-MODULE Takeover Module:

Can I install a new (or use an existing) hardwired siren with the iSecure system?

Answer:
Yes! A standard hardwired siren can be wired to the bell terminals located at the rear of the iSecure Go-Anywhere Hub, and supervised using a 2.2kΩ resistor.
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Can I install a wireless receiver to improve the iSecure wireless signal range? If so, how many receivers can I add to the iSecure system?

Answer:
Yes, you can hardwire a GEMWV-RECV to the iSecure Go-Anywhere Hub terminals. This GEMWV-RECV receiver is compatible with the iSecure 319.5MHz frequency.
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How do I add my company logo to the 7" IBR-TOUCH touchpad Home screen?

Answer:
Place a .png image of your logo on a USB "thumb" drive. The logo file must be named "logo.png" (cAsE sEnSiTiVe) and must be located inside a folder named "dealerLogo" (also cAsE sEnSiTiVe) located at the top root directory of the thumb drive.
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I need to extend the range of some RF points beyond the reach of the iSecure Hub's internal RF receiver. Is there additional receiver that can be added?

Answer:
Yes. One additional RF receiver can be added. Add the GEMWV-RECV to the iSecure Hub as address number 3.

Using the Safari web browser on my iPhone or on my iPad, why is the NOC website unable to access the iSecure Go-Anywhere Hub?

Answer:
Ensure that Pop-ups are unblocked on your wireless device. Go to Settings, tap the Safari icon and disable the Block Pop-ups feature to "allow" Pop-ups.

How can I improve my iSecure cellular signal?

Answer:

Relocate the iSecure Hub to a higher part of the premises and away from any electrical rooms or radio devices (wireless routers, wireless phones, etc.)
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My ISEC-WL-KEYPAD wireless LCD keypad is supplied with one battery installed, but has a second empty battery compartment. Is my keypad missing a battery?

Answer:
No. The ISEC-WL-KEYPAD only requires one battery to operate. To extend the time interval between battery replacements, install a second battery of the same type into the right side battery compartment.
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What is the website to program the iSecure system?

Answer:
The iSecure Cloud Web Portal is located at www.iSecureByNapco.com. To log in to the website, have your ComNet dealer login and the iSecure "Radio ID" number handy. The Radio ID is located on the small card (part "OI404LF") included with the...

What is the signal strength range of the iSecure ISEC-WIFI?

Answer:
The signal strength can range from 0-15 (with 15 being the strongest). We always recommend placing the Go-Anywhere Hub in a location with the strongest signal.
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Can I use iBridgeVideo cameras with my iSecure account?

Answer:
Yes. iBridgeVideo cameras and doorbells are compatible with iSecure. All devices must be registered in the same iSecure account at www.NapcoComNet.com.

How many physical keypads does the iSecure system support?

Answer:
You have a choice of a wireless keypad model (ISEC-WL-KEYPAD), a 4.3-inch color touchscreen (ISEC-WL-TOUCH) or a 7-inch touchscreen tablet (IBR-TOUCH-WL).
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Does the iSecure system support my existing Gemini wireless transmitters?

Answer:
Yes, absolutely! iSecure supports all of the Gemini wireless transmitters. Note: iSecure does not support point 2 of the GEM-TRANS2.

Can I use PCD-Windows Quickloader to upload and download programming to my iSecure Go-Anywhere Hub?

Answer:
No, the iSecure Go-Anywhere Hub should only be programmed using the iSecure Cloud Web Portal at www.iSecureByNapco.com, from either your smart device or web browser. Alternatively, you can log in to the StarLink Radio Management Center at...

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