Filter By Brand

FAQs By Category

Results Per Page | Showing 1-33 of 33 Results | 1

If I program User Codes into the DL3000, DL1300, DL3500 or DL4500 lock using DL-Windows, can I later delete them using the lock keypad?

Answer:
Yes. When using the keypad to delete the User Code, be sure to use the number assigned to the user in the Lock Data screen. As shown in the example image below, use the number in the "User No" column (for example, the "12" circled in red). Do not use...

With the DL2700, DL2800 and DL3000 locking devices, what can I use to help when installing these locks with a 5-inch backset?

Answer:
When a 5 inch backset is required when installing the DL2700, DL2800 and/or DL3000 locking devices, the Marks USA 5-inch extension (part #1855) may be used.  

I need to reset my lock back to its original factory settings and "Erase All Programming". The process listed in the manual does not seem to work. How can I resolve this? (For cylindrical locks DL2700, DL2800, DL3000, DL3200, DL4100, PDL3000, PDL4100)

Answer:
Some locks work differently based on the electrical components installed in the lock that can make the timing of key presses very important.  Should the "Erase All Programming" procedure detailed in the programming manual not work, try the...

How can I convert a DL or PDL cylindrical lockset (with a standard lever cylinder) to a small format (BEST type) interchangeable core cylinder?

Answer:
NOTE:  This applies to the following models:  DL2700, DL2800, DL/PDL3000, DL3200, DL/PDL4100, DL/PDL6100.

I have sent a new schedule to my lock; however it does not seem to be taking effect immediately. How can I resolve this?

Answer:
When any type of scheduled event is sent to the lock, do not expect the scheduled event to take effect immediately after sending the program to the lock.  For example, if you create a Passage Mode schedule for "every day from 9AM to 5PM", and...

Can a Lost Account be rebuilt by Uploading Programming from the Lock?

Answer:
Yes, You can rebuild a Lost Account by Uploading Programming from the Lock by following the process below. Note: This process applies to DL-Windows v3.5.6 - v4.1.96, and all T3 Trilogy Locksets. 

How do I install the Yale full format interchangeable core tailpiece (part S6070-Y)?

Answer:
For Models DL2700, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, DL6100, PDL6100 when configured for Yale full-format interchangeable core:
...

DL3000 lock will not accept Master Code or Master Code is unknown.

Answer:
"Cold Start" the lock to erase all memory (all User Codes, Schedules, etc.) and to reset the Master Code back to its factory default setting of "123456".1. Disconnect battery.2. Press and hold any key (to remove charge from...

Every time I put in my User Code at the DL3000 keypad, the sounder buzzes for a few seconds.

Answer:
If the DL3000 sounder buzzes for a few seconds upon User Code entry, this indicates a low battery condition.  Replace the batteries as soon as possible.  Be careful -- DO NOT press any keys while changing batteries.

DL3000 lock drains batteries quickly.

Answer:
Check all wires for pinching or cutting.  Check for water damage.  On waterproof series locks, ensure any unused wires in the harness are insulated (taped or capped off).  A short to ground of these wires may cause excessive current...

The DL3000 lock will not accept new codes during programming.

Answer:
Disconnect the DL3000 battery plug, press and hold down any button until the lock resets, then reconnect the battery plug and start programming again.

Can the DL3000 lock be installed on a commercial glass storefront door?

Answer:
With standard setback, the DL3000 lock requires a stile at least 4 1/2" wide, which usually disallows its use on commercial glass doors.

Can the DL3000 Lock be installed on a door drilled out for a 2 3/8" setback"?

Answer:
The DL3000 lock is supplied with a 2 3/4" D series latch to provide a 2 3/4" setback.  A latch that provides a 2 3/8" setback is available from Alarm Lock, part number S5980 ("S5980-1" for 26D finish and "S5980-2" for US5 finish).For other...

Can the DL3000 lock be installed on a door thinner than 1 5/8" ?

Answer:
The DL3000 lock is designed for a 1 3/4" door thickness and can be adjusted for 1 5/8" to 1 7/8" with no special accessories.  However, if the lock is to be installed on a door thinner than 1 5/8", you must order special spacing plates, part...

Trilogy DL3000 key binds in lock.

Answer:
· Lever/knob "catch" not fully engaged.· DL3000 Lock is not centered on door.· Check for proper tailpiece and proper orientation of tailpiece.

Trilogy DL3000 latch will not fully retract.

Answer:
· DL3000 Lock is not properly engaged with the latch or is misaligned.  · DL3000 Lock is not centered on door (see Installation Manual).

Trilogy DL3000 Lever or Knob pulls off.

Answer:
 · Lever/knob "catch" is not fully engaged.  · DL3000 Lock is not centered on door. · Door is too thick (see Installation Instructions).

Trilogy DL3000 lock stays open (will not lock).

Answer:
Press User Code; when you hear the motor spin, turn the lever / knob.
...

Sometimes schedules work and sometimes they do not. The DL3000 lock stays unlocked all weekend.

Answer:
These issues indicate the DL3000 lock's internal clock is set with the incorrect day of the week.  Correct either through DL-Windows or directly at the lock keypad.
...

An "Error 3265 Item not found" appears while communicating with the DL3000 lock or DTM.

Answer:
DL-Windows Version 2.53 may give the error "Error 3265 Item not found" while in communication with the DL3000 Lock or DTM for Accounts created on older versions.  There is a patch available on the NAPCO / Alarm Lock web site that will remedy...

I cannot download the program from computer to DL3000 lock?

Answer:
The Master Code in the DL3000 lock must be changed from its factory default (keypad program Function #1).

How do I get the schedule to take immediately?

Answer:
If you download a program into the lock that has an event that should be active, the event will not occur until the "start time" for the event cycles around.  For example, if you download a program into a lock at 3:00PM that has a Group of Users...

How can I tell which Comm port my AL-PCI is plugged into?

Answer:
The Comm Test Utility specifies to which port the AL-PCI is assigned.1.  Plug the AL-PCI into the Comm port.  Do not plug the AL-PCI banana jack into a lock or into the DTM at this point.2.  From the main DL-Windows screen (with...

I can't get my computer to communicate with the DL3000 lock.

Answer:
You must assign a Comm port to the AL-PCI:1. From the main DL-Windows screen, select Options >> Comm Port.2. A dialog box will pop up listing Comm Ports 1-4. 3. Select the correct Comm port and then click OK.

My door is old and has damage or too many holes in the area where the lock is to be installed, and/or my door has a mortise lock installed but I want to install a cylindrical Alarm Lock product.

Answer:
As long as there is a gap of 3/16" or more between the edge of the door and the door jamb, you can use Alarm Lock part CW-27S (stainless steel wrap-around plate shown below) to cover damage, wrong holes, or convert a mortise lock door prep to a...

What cylinder made by Schlage will fit into Alarm Lock lever-sets?

Answer:
Cylinders made by Schlage for their A Series locksets will fit into Alarm Lock lever sets.  Remember; you must use the proprietary tailpiece made by Alarm Lock (Alarm Lock tailpiece part number HW580). 

What cylinder made by Sargent will fit into Alarm Lock lever-sets?

Answer:
Only Sargent "6-Line" cylinders will fit into Alarm Lock lever-sets.Remember:  You must use the proprietary tailpiece made by Alarm Lock.The original tailpiece supplied with the Alarm Lock cylinder will snap directly into the Sargent...

What cylinder made by Schlage will fit into Alarm Lock lever-sets?

Answer:
Cylinders made by Schlage for their A Series locksets will fit into Alarm Lock lever sets. Remember; you must use the proprietary tailpiece made by Alarm Lock (Alarm Lock tailpiece part number HW580).

Can the keypad sounder be disabled?

Answer:
Most models DO have the ability to disable the keypad sounder.  However, Alarm Lock models DL2800 and DL3000 do not support silent operation.
...

40 Results Per Page | Showing 1-33 of 33 Results | 1