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Answer:
The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel. The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...
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The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only.
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This small button is the Test / Silence button.
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To download and install the app on an Android device:
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To access the Network screen, proceed as follows:
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Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type. The example system shown below is connected by cellular (the Hardware Type is "LTE").
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Yes. This log uses the last group of users depending on the control panel and the number of available users.
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Use PCD-Windows Quickloader software to program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel:
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In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only. This is because the NAPCO NOC (Network Operations Center) is physically located in the...
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When programming wireless devices through the cloud, be sure to select the correct starting character and point number or an error message will appear. To program your wireless devices, proceed as follows:
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If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...
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To download and install the Prima app on an Apple iOS device:
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If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the following Super Panel settings:
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Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices. For step-by-step instructions, see this video Tech Tip:
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1. Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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To enable a Group overnight, use the following sequences:
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To export a list of the Global Users in a comma-separated value .csv file:
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For all locks that use the T2 programming, the User Code length requirements are:
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No. If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user.
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The Prima system was designed to be the main hub of your Z-Wave automation system. It cannot be used as a secondary hub for an existing system.
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Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
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Select the Settings menu ("hamburger" icon) at the top left:
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See this video for step-by-step instructions:
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Air Access Lockdown Control: Lockdown Areas and Threat Levels:
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1. In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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The following describes how to change the account number of a Super Panel after it has already been registered and activated. Note: All confidential information has been erased from the images that follow.
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The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent. If the delay period ends without disarming, an alarm...
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble.
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With the GEM-P3200, GEM-P9600 and GEM-X255 control panels, program a Test Timer as follows:
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Open the account in the NAPCO NOC website (www.NapcoNoc.com) and verify the DNIS number is displayed correctly. For example, all leading (L) or trailing (T) zeros are displayed.
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If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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When the LED labeled "D5" is flashing 8 times, the 10KΩ resistor is missing or there is an open circuit in one of the communicator inputs, IN2 - IN5.
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The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website).
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To silence your Prima Super Panel arming/disarming voice announcements:
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The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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Testing the SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly:
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A Unit ID is a unique identifier assigned to each Prima Super Panel. It is displayed in the following locations:
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Yes, to reboot your Prima Super Panel without removing the power source and backup battery, use the following menu-driven reboot method:
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If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.
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