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In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only. This is because the NAPCO NOC (Network Operations Center) is physically located in the...
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The Test Timer feature is an automatic test report sent to the central station at the same time, either daily, weekly, or monthly. A feature of all fire or burglary control panels, the Test Timer feature tests the ability of the control panel (and...
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The Radio Management Center (the NAPCO NOC website, www.NapcoNOC.com) is indicating that two separate StarLink communicators are about to be programmed with the same central station reporting account information. To remove the duplication, the...
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Central Station alarm receiver technology has advanced over the years and receivers are available today that tout the capability to support multiple formats decoded on the same line card and can tell the difference between one format and another....
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To use the Fire Aux Relay for Resettable Fire Power:
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If you recently updated to a new central station receiver but the supervisory and input signals are still being sent to the old telephone number, open the Advanced tab and verify all information in the Advanced Feature Configuration section. If the...
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This video describes how to:
1. Become a registered dealer.2. Activate the device.3. Program the device.
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NAPCO has created a new tool that allows a runaway event to be placed on "test", that will stop specific zones or events from being transmitted if the issue cannot be immediately addressed. For example, if a fire control panel is in a ground fault...
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How to suppress a runaway signal or put a signal "on test".
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Verify that you have manually changed the Poll Fail Timeout to the new duration made available by the new service plan. Should jumper J1 be installed on the X5 jumper block, an automatic download to perform this change did not occur and must be...
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The 4/2 reporting format requires the use of a dial up receiver telephone number as you cannot use 4/2 to report to SurGard, Bosch or VIP receivers. Contact ID format is required for IP reporting. Go to the StarLink Radio Management Center (in the...
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Power cycle the StarLink communicator. After the StarLink communicator restarts, the unit will check in to the NOC again, and the pending changes will download.
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For the NAPCO NOC username, the minimum character length is eight (8). Usernames may only contain letters (a-z), numbers (0-9), and single periods (.). Special characters may not be used (examples: ! @ # $ % ^ & * ( ) ; ' , / : " < > ? ).
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Yes! In the NAPCO NOC website (www.NapcoNOC.com), simply click the “Suppress” button in the Advanced tab. This will temporarily stop the automated email alerts for two (2) hours. Note that this selection can be toggled on/off at any...
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StarLink dual path reporting signals are sent from the site of the installed communicator to the secure NAPCO NOC website, whether over an IP path or wireless path. Once the signal reaches the NAPCO NOC, it is processed normally over dial up (i.e....
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Ensure that Pop-ups are unblocked on your wireless device. Go to Settings, tap the Safari icon and disable the Block Pop-ups feature to "allow" Pop-ups.
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Yes, use the Manage Test Timer feature in the NAPCO NOC (www.NapcoNoc.com):
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Use a programmed telephone number of "9999999999" if you wish to use the Notifications feature to send SMS text messages or emails from the NOC.
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Yes, you can program the feature CS Test Timer for 6 or 24 hours in the SLE Management Center (NOC) as shown in the image below only when reporting to central station via Telco. This is not an option when reporting to IP to a SurGard or Bosch...
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When a StarLink communicator account is reporting to a central station through dial up on Telco lines and a signal is not received from the communicator within the programmed Polling Rate failure timeout, an E356 signal (loss of central polling) will...
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The NAPCO NOC website (www.NapcoNOC.com) includes a new "Start template process" feature, allowing the programming data stored in an existing StarLink communicator to be copied and used as a guide or a "template", and transferred to a new second...
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To have your triggered inputs report over IP, you must program an actual receiver telephone number and account number (in the NAPCO NOC website, click the Advanced tab, shown in the image below in yellow highlighting). This is similar to using a...
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The 4/2 reporting codes (examples shown below) will always report in accordance with the 2 characters programmed. All restores will have an "E" in the second digit (this "E" is hardcoded within the radio firmware and in the NOC and so therefore...
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The following functions must be programmed at the NAPCO NOC website at http://NapcoNOC.com. Be sure all items in the following checklist are performed:
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Check the installation and programming instructions for wiring and other programming options. Be sure all items in the following checklist are performed:
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After performing the "Reboot with Default" option, you must click UPLOAD at the bottom of the web page (red arrow in image below). If UPLOAD is not clicked, all other tabs in the NOC will not display the radio's default configuration.
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StarLink radios include a smart backup feature that allows the radio to monitor the central station communication to ensure that a proper kiss-off has occurred, with an automatic switchover to cellular communications if no kiss-off is detected. ...
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Yes, IP reporting from the NOC to any Central Station equipped with a Sur-Gard receiver is supported. This IP reporting feature may be used with all NAPCO StarLink SLE-GSM, SLE-GSM-3/4G and SLE-CDMA radios, regardless of the firmware version....
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Yes, the NAPCO StarLink NOC supports arming and disarming through the same cable used for downloading (SLE-DLCBL download cable). Connecting a StarLink radio to a Gemini control panel serial port means there is no longer a need to program and...
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The following functions must be programmed at the NAPCO NOC website at http://NapcoNOC.com. Be sure all items in the following checklist are performed:
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Check the installation and programming instructions for wiring and other programming options. Be sure all items in the following checklist are performed:
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Yes. To enable, open the radio account at www.NapcoNoc.com and click the Advanced features tab.
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