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Why is my Trilogy door lock constantly beeping after a battery change?

Answer:
When changing the batteries in your Trilogy lock, ensure the correct polarity with each battery.  If a battery is installed with incorrect polarity, the lock might seem to power up correctly but in fact will not receive the correct...

How do I enable and disable Passage Mode with a model DL1200 "Narrow Stile" door lock?

Answer:
Passage Mode allows passage through the door without requiring a credential.  In other words, the door is "unlocked", and allows free passage.  As the DL1200 does not store the current date or time, Passage Mode must be manually enabled or...

How do I reset my Trilogy DL2700 or DL2800 lock back to its original factory default settings?

Answer:
There are two basic methods to restore the DL2700 and DL2800 locks back to their original "out of box" factory default settings. Note: All lock programming can also be erased without the need to disconnect the batteries by using Function 99. See the...

How do mount an Alarm Lock Trilogy Cylindrical or Mortise lock to a gate?

Answer:
Keedex, Inc. of Anaheim, California, manufactures high quality gateboxes for Alarm Lock cylindrical and mortise locks that can be welded to gates. The Keedex part number for cylindrical locks is K-BXSIM, available from Grainger Industrial Supply...

Does Alarm Lock have a door lock that I can use to temporarily lock a restricted area, such as an office or storage room, for a short time?

Answer:
Yes!  Both the Alarm Lock model DL/PDL4100 (cylindrical) and the DL/PDL4500 (mortise-based) feature "Privacy Mode", a feature that is often used where key-free, temporary sessions of privacy are required, such as single-occupancy restrooms,...

With my Alarm Lock Trilogy T3 door lock, I just created a new Passage Mode schedule using Function 72 and Function 73. However, after exiting Program Mode to place the lock "in use" (i.e. into "Normal Mode") why doesn't the lock immediately enter Passage Mode?

Answer:
Functions 72 and 73 allow you to set a day and time that will trigger the lock to enter or exit Passage Mode, respectively. For the schedule to operate automatically, the programmed day/time must transpire while the lock is in "Normal Mode".
...

How do I add or change a User's PIN Number in an Alarm Lock T2 (DL2700) Lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add or change a users PIN number in an Alarm Lock T2 (DL2700) lock.

How do I place an Alarm Lock Trilogy T2 lock into and out of Passage Mode?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to place an Alarm Lock Trilogy T2 lock into and out of Passage Mode.

How do I add a Manager Code to the Alarm Lock Trilogy T2 (DL2700) lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add a manager code to the Alarm Lock Trilogy T2 (DL2700) lock.

How do I change the Master Code in a Trilogy T2 (DL2700) lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to change the Master Code in a Trilogy T2 (DL2700) Lock.

How do I change the Master Code in a Trilogy T3 Lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to change the Master Code in a Trilogy T3 lock.

At the Trilogy T3 lock keypad, how do I program Passage Mode?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program passage mode at the Trilogy T3 lock.

With the Alarm Lock Trilogy T3 lock, how do I add a User Code (PIN code) at the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to add a user PIN code to the Alarm Lock Trilogy T3 lock.

With a Trilogy T3 prox lock, how do I add a user proximity card using the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to add a user proximity card at the keypad on a Trilogy T3 prox lock.

How do I program a timed Passage Mode into a Trilogy T3 lock using the keypad?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a timed passage mode into a Trilogy T3 lock.

When I use the metal key with my Trilogy Narrow Stile lock, I noticed the key cylinder operates a little differently compared with other Trilogy locking products. Why?

Answer:
With the Narrow Stile locks, the metal key must be rotated fully before the lever can be used to retract the latch.  The unit will remain unlocked as long as the key remains in the cylinder.  To lock, simply rotate the key in the opposite...

If battery power fails in your T2, T3 or Networx stand-alone lock, in what state will the lock be in?

Answer:
Before answering this question, it will be helpful to define lock "states": 
...

Why do the batteries in my Alarm Lock Trilogy lock drain faster than expected?

Answer:
Batteries that tend to drain quickly are often the result of either a simple mechanical issue or a programming oversight. 
...

How do I change the handing of Alarm Lock T2 / T3 cylindrical locks after the lock is installed on the door?

Answer:
To change the handing, you must remove the Lever and rotate lock body assembly. 
...

I have two Trilogy DL2700 locks, one is the WP (Weatherproof) model, and the other is the standard indoor model. How can I tell them apart?

Answer:
Remove the rear panel and the battery pack.  The Weatherproof model is sealed with extra silicon installed behind the keypad of the lock.

I need to install my cylindrical lock and the backset of my door is 2-3/8", but the Alarm Lock template indicates markings for only a 2-3/4" back set. What can I do?

Answer:
On the paper template, draw a new line (parallel to the existing dotted line) that is 3/8" closer to the "Thru Holes" on the template.  The image below shows these new lines in red color.  Use these new lines in place of the existing dotted...

Can I use lithium batteries to replace the factory-provided alkaline batteries?

Answer:
(Applies to DL2700, DL2800, DL3000, PDL3000, DL3200, DL3500, DL4100, PDL4100, DL4500, PDL4500, DL5200, DL5300, PDL5300, ETDL, ETPDL, PG10, PG21 and PG30):
...

With Trilogy T3 Locksets, after I add a Manager Code to be used for secondary programming of new User Codes, the manual does not explain how this new Manager can enter Program Mode.

Answer:
The entering of Program Mode with a Manager Code is performed in the same manner as with the Master Code. Simply press the Manager Code and then press the [AL] button. The lock will sound multiple beeps to indicate it has entered Program Mode.
...

Must the model DL2800 Manager Code be 6 digits in length, similar to the Master Code?

Answer:
No, the Manager Code, with its 3 default levels, is typically six digits in length.  Note that it can also be programmed as a 3-, 4- or 5-digit code.

When I finish programming any Alarm Lock T3 Lockset, how do I exit Program Mode?

Answer:
To exit Program Mode, simply press (and hold down) ANY keypad key for 5 seconds.  Note:  If the lock remains untouched for approximately 4 minutes, the lock will automatically exit Program Mode on its own.

Do any Alarm Lock products support iCLASS proximity cards?

Answer:
Yes, the Alarm Lock model PDL7100 Supports iCLASS proximity cards.

How should I prep a door for adding a standard 2â…›" boar auxiliary deadbolt located above most Alarm Lock Trilogy locksets?

Answer:
NOTE:  The above chart applies to the following products:  DL2700, DL2800, DL/PDL3000, DL3200, DL/PDL3500, DL/PDL4100, DL/PDL4500, DL5200, DL/PDL5300, DL/PDL6100 and DL/PDL6500.

How can Trilogy T3 models, including wireless Networx, be configured so the lock remains unlocked, using a remote maintained closure? (Excludes the DL2700, DL2800, DL3000 and all narrow-style models)

Answer:
By default, shorting the two Remote Input wires allows passage by unlocking the above referenced lock models for the duration of the programmed Pass Time.  To program the lock to remain unlocked for as long as the Remote Input wires are shorted,...

DL3000 lock will not accept Master Code or Master Code is unknown.

Answer:
"Cold Start" the lock to erase all memory (all User Codes, Schedules, etc.) and to reset the Master Code back to its factory default setting of "123456".1. Disconnect battery.2. Press and hold any key (to remove charge from...

Every time I put in my User Code at the DL3000 keypad, the sounder buzzes for a few seconds.

Answer:
If the DL3000 sounder buzzes for a few seconds upon User Code entry, this indicates a low battery condition.  Replace the batteries as soon as possible.  Be careful -- DO NOT press any keys while changing batteries.

The DL3000 lock will not accept new codes during programming.

Answer:
Disconnect the DL3000 battery plug, press and hold down any button until the lock resets, then reconnect the battery plug and start programming again.

Can the DL3000 lock be installed on a commercial glass storefront door?

Answer:
With standard setback, the DL3000 lock requires a stile at least 4 1/2" wide, which usually disallows its use on commercial glass doors.

Can the DL3000 Lock be installed on a door drilled out for a 2 3/8" setback"?

Answer:
The DL3000 lock is supplied with a 2 3/4" D series latch to provide a 2 3/4" setback.  A latch that provides a 2 3/8" setback is available from Alarm Lock, part number S5980 ("S5980-1" for 26D finish and "S5980-2" for US5 finish).For other...

Can the DL3000 lock be installed on a door thinner than 1 5/8" ?

Answer:
The DL3000 lock is designed for a 1 3/4" door thickness and can be adjusted for 1 5/8" to 1 7/8" with no special accessories.  However, if the lock is to be installed on a door thinner than 1 5/8", you must order special spacing plates, part...

Trilogy DL3000 key binds in lock.

Answer:
· Lever/knob "catch" not fully engaged.· DL3000 Lock is not centered on door.· Check for proper tailpiece and proper orientation of tailpiece.

Trilogy DL3000 latch will not fully retract.

Answer:
· DL3000 Lock is not properly engaged with the latch or is misaligned.  · DL3000 Lock is not centered on door (see Installation Manual).

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