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How do I add the Master User to my Prima security system?

Answer:
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I am pairing a new PWD window / door transmitter to the Prima Super Panel for the first time. But why is my triggering of the transmitter not being indicated on the Super Panel screen?

Answer:
The initial pairing of the PWD window / door transmitter to the Prima Super Panel requires triggering the transmitter by removing the battery pull tabs and separating the magnet from the transmitter. This triggering of the transmitter must be...

The message "XP02SNet isn’t responding" appears on the Prima Super Panel screen after starting. What should I do?

Answer:
If the message "XP02SNet isn’t responding" appears on the Prima Super Panel screen after starting up, the two choices that appear are "Close app" and "Wait":
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What do the varied colors and patterns of the Prima PBELL Wi-Fi doorbell indicate?

Answer:
The NAPCO Prima PBELL is a smart, self-healing Wi-Fi HD video security doorbell powered by your existing doorbell's 10-30VAC wiring. The doorbell LED colors and patterns indicate varied system activity:

My Prima Super Panel screen needs to be cleaned. Can I temporarily disable the touch screen sensitivity while I clean the panel screen?

Answer:
Yes.  At the top of the home screen, look for a small horizontal line directly under the camera lens. Swipe down this line with your finger to open the Volume/Brightness menu.
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How do I enable my Prima PBELL doorbell to send me notifications?

Answer:
Open the Android or iPhone Prima app.
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How can I secure my Prima power supply so it cannot be unplugged accidentally?

Answer:
Included with your Prima power supply is a plastic Outlet Lock with pressure-sensitive adhesive, a cable zip tie, and a longer than usual wall plate screw. Proceed as follows:
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How do I adjust the volume and backlight of my NAPCO Prima Super Panel (model PP1A)?

Answer:
At the top of the Home Screen (shown below, left), notice the small horizontal line at the top of the screen. Use a fingertip to swipe this down and the Volume/Brightness controls appear (shown below, right and bottom).
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How do I add Users with the Prima app?

Answer:
Only an administrator with a Master login can add new users.
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For NAPCO Prima app access, how do I set up a Prima 'Master' user?

Answer:
When creating a Prima account, set up the Master user for app access.
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How do I set up my Prima Super Panel to report to a central station?

Answer:
Upon registering your first Prima Super Panel, you will receive an email with a Prima dealer login for the website www.NapcoPrima.pro.
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How do I register my Prima Super Panel at the ComNet website?

Answer:
1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
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