Filter By Brand

FAQs By Category

Results Per Page | Showing 1-24 of 24 Results | 1

In my Prima system, how do I change a sensor zone type?

Answer:
1.  In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
...

How do I change a Prima account number after the Super Panel has previously been registered and activated?

Answer:
The following describes how to change the account number of a Super Panel after it has already been registered and activated.  Note:  All confidential information has been erased from the images that follow. 
...

How do I change or turn off the Transmission Delay (Abort Delay) using my Prima Super Panel?

Answer:
The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent.  If the delay period ends without disarming, an alarm...

Why do I receive Prima doorbell notifications but not my doorbell video feed?

Answer:
If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows: 
...

My Prima Super Panel was deleted from the system in error (the message "WARNING No gateway entries exist" appears). How do I re-enter the previously added Super Panel (or add a new one)?

Answer:
The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website). 
...

How do I silence the Prima Super Panel arming and disarming voice announcements?

Answer:
To silence your Prima Super Panel arming/disarming voice announcements:
...

How does the NAPCO Prima panel handle 'smash and grab'?

Answer:
The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
...

Where is the Prima Super Panel "Unit ID" displayed?

Answer:
A Unit ID is a unique identifier assigned to each Prima Super Panel.  It is displayed in the following locations:
...

Is there a menu-driven method for rebooting my Prima Super Panel without removing the power source or backup battery?

Answer:
Yes, to reboot your Prima Super Panel without removing the power source and backup battery, use the following menu-driven reboot method: 
...

How do I reset my NAPCO Prima Super Panel back to its original factory settings?

Answer:
If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.  
...

What are the available Prima communication methods?

Answer:
The Prima Super panel is dual-path capable and can communicate signals over Wi-Fi-only, Cellular-only, or Wi-Fi with Cellular Back Up.

How do I set up a new Prima security system?

Answer:

-----------------------------------------
...

How do I set up the Master User in my Prima security system?

Answer:
Stock Music provided by septaudio, from Pond5(Stock Music: https://www.pond5.com/royalty-free-music/item/68051837-corporate-technology)(Pond5: https://www.pond5.com/)  

I am pairing a new PWD window / door transmitter to the Prima Super Panel for the first time. But why is my triggering of the transmitter not being indicated on the Super Panel screen?

Answer:
The initial pairing of the PWD window / door transmitter to the Prima Super Panel requires triggering the transmitter by removing the battery pull tabs and separating the magnet from the transmitter. This triggering of the transmitter must be...

The message "XP02SNet isn’t responding" appears on the Prima Super Panel screen after starting. What should I do?

Answer:
If the message "XP02SNet isn’t responding" appears on the Prima Super Panel screen after starting up, the two choices that appear are "Close app" and "Wait":
...

What do the varied colors and patterns of the Prima PBELL Wi-Fi doorbell indicate?

Answer:
The NAPCO Prima PBELL is a smart, self-healing Wi-Fi HD video security doorbell powered by your existing doorbell's 10-30VAC wiring. The doorbell LED colors and patterns indicate varied system activity:

My Prima Super Panel screen needs to be cleaned. Can I temporarily disable the touch screen sensitivity while I clean the panel screen?

Answer:
Yes.  At the top of the home screen, look for a small horizontal line directly under the camera lens. Swipe down this line with your finger to open the Volume/Brightness menu.
...

How do I enable my Prima PBELL doorbell to send me notifications?

Answer:
Open the Android or iPhone Prima app.
...

How can I secure my Prima power supply so it cannot be unplugged accidentally?

Answer:
Included with your Prima power supply is a plastic Outlet Lock with pressure-sensitive adhesive, a cable zip tie, and a longer than usual wall plate screw. Proceed as follows:
...

How do I adjust the volume and backlight of my NAPCO Prima Super Panel (model PP1A)?

Answer:
At the top of the Home Screen (shown below, left), notice the small horizontal line at the top of the screen. Use a fingertip to swipe this down and the Volume/Brightness controls appear (shown below, right and bottom).
...

How do I add Users with the Prima app?

Answer:
Only an administrator with a Master login can add new users.
...

For NAPCO Prima app access, how do I set up a Prima 'Master' user?

Answer:
When creating a Prima account, set up the Master user for app access.
...

How do I set up my Prima Super Panel to report to a central station?

Answer:
Upon registering your first Prima Super Panel, you will receive an email with a Prima dealer login for the website www.NapcoPrima.pro.
...

How do I register my Prima Super Panel at the ComNet website?

Answer:
1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
...

40 Results Per Page | Showing 1-24 of 24 Results | 1