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How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
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Can the Air Access Gateways (AA-GATEWAY and AA-GATEWAYPOE be used with the Continental CA3000 or CA4K software?

Answer:
NO - You must use the AL-IM2 or AL-IM3 Gateways with the CA3000 or CA4K software.  The Air Access Gateways have an Air Access sticker on them, and can't be used with the CA3000 or CA4K software. 

What can cause the "Enable Wireless Locks" checkbox in System Settings not to display?

Answer:
The "Enable Wireless Locks" checkbox only displays on a CA4K Host and on an additional HCS (Com Server). The "Enable Wireless Locks" checkbox will never display on a Workstation. Please verify that you are not on a Workstion. 

What is an acceptable Signal Strength for Networx Wireless Locks?

Answer:
An acceptable Signal Strength range for Networx Wireless locks is >32 and <90.

Can a remote release button be used on the Trilogy Networx locks?

Answer:
Yes, it is a new feature in CardAccess 3000 V2.9.88 and it's also available in the CA4K.  There is a one button and a four button remote release available. 
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Do I have to program an IP into a Gateway while on the same subnet as the CardAccess Host?

Answer:
NO...On earlier versions of software it was a requirement. As 0f 2018, you can manually add a gateway in and specify any subnet you wish to. While programming, the Gateway does not have to be on the same subnet as the CA4K software.  
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How many expanders can I use with one Gen II Gateway?

Answer:
You can have up to 7 Expanders with 1 Gen II gateway. The gateway and up to 7 expanders must be addressed to the same group number.

Does a Trilogy Wireless Lock and Gateway need to be rediscovered after they are reset (defaulted)?

Answer:
YES... If a trilogy Wireless Lock, Gateway or Expander is reset, it MUST be rediscoved and added back into the CardAccess 3000 software.

What is the Blue Card that comes with a Trilogy Networx Gateway?

Answer:
The Blue Card is the Gateway ID card. It is very  important to keep this in a safe place.
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What is the yellow card that comes with the Trilogy Networx Locks?

Answer:
VERY IMPORTANT: Keep this yellow card in a safe place. The yellow card is the LOCK ID card. This card will contain the LOCK ID of the lock. A lock ID label will also be on the internal chassis of the lock. While discovering and Adding in Locks,...

How do I perform a RESET on my Trilogy Networx Locks?

Answer:
To reset (default)  a Trilogy Networx lock that contains a keypad, perform the following steps:
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What is the part numbers for the Networx Series of Exit Trims.

Answer:
Below are the partial part numbers for the 3 different types of Networx Exit Trims that Continental offers. Take note of the N in the partial and full part numbers below. It is in the fifth position.  (THIS REPRESENT NETWORX and Continental...

What is the "Double Tap" feature for Wireless Locks with prox readers and Continental Controllers?

Answer:
The "Double Tap" feature works identical for Wireless Locks with Prox readers and Continental Controllers with the latest firmware as of V2.11.84 and all versions of the CA4K software. For this function to work, you must select "Double read holds...

What can cause no alerts to display when I have my wireless locks configured for the "FFFF" (keypad only) mode?

Answer:
This was done by design. People have a habit of pressing keys on Wireless locks when they walk down a hallway. This was to prevent bogus alerts from displaying when someone presses a key unintentionally. Future releases of CardAccess 3000 might...

Why is my new battery causing the battery cover not to fit on the PDL6200 and PL6200?

Answer:
The battery for these locks have been redesigned. On the PDL6200 and the PL6200, the existing cover needs to be shaved down, or you need to Contact Continental Access to get a replacement cover.
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What can cause alerts not to be received into the CardAccess 3000 software from the wireless lock?

Answer:
1) If the wireless lock is communicating via a hardwired ethernet cable, and there is a wireless card in the PC, you must make the direct connect ethernet adapter the first adapter in the binding list.
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