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I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

Can the IBR-ZREMOTE Z-Wave Controller run with a Savant Home Automation system?

Answer:
Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...

How do I back up my IBR-ZREMOTE data to the cloud?

Answer:
1.   Go to www.iBridgeOnline.com.
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Can I update the IBR-ZREMOTE firmware with a local or remote connection using the www.ibridgeonline.com website?

Answer:
Yes, you can update the IBR-ZREMOTE to the latest NL-MOD, Z-Wave and RCM firmware using the www.ibridgeonline.com website.  We recommend following the steps below for easy installation:
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While trying to upload / download to my NL-MOD via the NL-MODCONFIG software, I used the wrong PC Security Code and the NL-MODCONFIG software has "locked" me out of my system, unable to enter. How long until the system resets? Can I reduce this lock-out period?

Answer:
When attempting to download or upload settings to or from an NL-MOD, the correct PC Security Code MUST be used.  Entering the wrong code repeatedly places the user into a "lock-out mode" where the NL-MOD is inaccessible.  This lock-out mode...

What happens to the operation of my Z-Wave 3-Way light switches should my IBR-ZREMOTE should fail?

Answer:
Z-Wave 3-Way light switches, consisting of one master and one slave switch, are learned into the IBR-ZREMOTE just like all other Z-Wave devices.  After the devices are learned, each device not only captures and disseminates its own network data,...

Do I need to install new keypads if I upgrade my control panel EPROM to support iBridge?

Answer:
No, it is not required to install new keypads if upgrading the control panel EPROM, as the older keypads will function correctly for routine arming and disarming.  However, some older keypads will not allow for keypad programming (Direct Address...

What settings do I need when using the IBR-ZREMOTE with a Verizon FiOS G1100 Router / Gateway?

Answer:
The IBR-ZREMOTE has been tested and approved for use with a Verizon FiOS model G1100 Router / Gateway with the settings shown below.  Note:  If your Router / Gateway firmware versions do not exactly match the versions that appear in the...

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

Can I use TCP/IP Communications for remote uploading and downloading of the control panel?

Answer:
Yes!  The iBridge IBR-ZREMOTE may be used to locally and remotely upload and download control panels through the internet.  In addition, port forwarding of the local router port is NOT required.
...

I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?

Answer:
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
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While removing and adding new Z-Wave devices, I noticed my item numbers are not in sequence. Is there any way to assign a specific item number to a new device, or to re-number items, so as not to leave blank spaces?

Answer:
In general, the software maintains an internal list of devices and will not reuse any removed device item number.  Therefore, re-numbering or re-using item numbers is not a standard option.
...

Can I update my IBR-ZREMOTE firmware remotely?

Answer:
Yes.  Log in to the Dealer administration site at www.ibridgeonline.com.  For your subscriber account, click Modify, then scroll down to i/z Remote Firmware.  Click to highlight the firmware to update and click Submit.  The...

After enrolling the Honeywell model TH8320ZW thermostat, I am unable to gain access to it. Why?

Answer:
After enrolling Honeywell model TH8320ZW thermostats, go to the IBR-ITAB "Home Screen" and tap the "gear" icon, then tap Z-Wave.  In Z-Wave Device Setup, tap Edit on the device enrolled and ensure that "Enable Multi-Command" is unchecked...

If I'm using an IBR-ITAB-HW hardwired tablet ONLY, but still want to use Z-Wave and remote services, what other modules do I need?

Answer:
If you plan to use Z-Wave with the IBR-ITAB-HW hardwired tablet, you will need the IBR-ZREMOTE.  The IBR-ITAB-HW hardwired tablet includes built-in WiFi capability, and connects to the IBR-ZREMOTE either through customers "WiFi" capability or...

I want to connect the hardwired iBridge tablet (IBR-ITAB-HW) to a Gemini control panel and use the tablet as a keypad ONLY. Do I need an IBR-ZREMOTE or an iRemote-MOD?

Answer:
No, you do not need an IBR-ZREMOTE nor do you need an iRemote-MOD in order to connect the hardwired iBridge tablet (IBR-ITAB-HW) to a Gemini control panel and use the tablet only as a keypad.  NOTE: If you are using an IBR-ITAB wireless tablet,...

How can I update the IBR-ZREMOTE firmware using the NL-MODCONFIG software?

Answer:
Note:  NL-MOD Version 3.0.2.1 is required to update the IBR-ZREMOTE Z-Wave Firmware. 
...

Are both network cables to the IBR-ZREMOTE needed if I am NOT using Z-Wave and ONLY require remote access to my control panel?

Answer:
No, in this case, both network cables are not required.  If you require remote access to the control panel ONLY, then you only need one CAT5 cable plugged into the main ETHERNET jack (located on the front of the IBR-ZREMOTE). 
...

Can you use the IBR-ZREMOTE module to set up a "Z-Wave only" system without connecting the IBR-ZREMOTE to a control panel?

Answer:
No.  The IBR-ZREMOTE module's functionality has not been evaluated without a connection to a compatible Napco control panel.  To take advantage of Napco’s full suite of security products and software, we recommend the IBR-ZREMOTE...

What is the maximum number of devices supported by a "Scene" in the iBridge IBR-ITAB Series Z-Wave Home Automation System?

Answer:
Within an iBridge Z-Wave Home Automation System, up to ten Z-Wave device locations are available for each "Scene".  However, some device models may need to occupy more than one location.  For example, whereas a single lock will occupy one...

I am able to connect to the iBridge IBR-ZREMOTE locally, but I am unable to connect remotely. What can I do?

Answer:
A:  Ensure that the IP Address of the iBridge Server is set correctly, as follows:  
...

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