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If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...
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If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the following Super Panel settings:
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No. If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user.
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The Prima system was designed to be the main hub of your Z-Wave automation system. It cannot be used as a secondary hub for an existing system.
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Yes. If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.
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Select the Settings menu ("hamburger" icon) at the top left:
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1. In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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The following describes how to change the account number of a Super Panel after it has already been registered and activated. Note: All confidential information has been erased from the images that follow.
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The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent. If the delay period ends without disarming, an alarm...
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website).
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To silence your Prima Super Panel arming/disarming voice announcements:
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The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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A Unit ID is a unique identifier assigned to each Prima Super Panel. It is displayed in the following locations:
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Yes, to reboot your Prima Super Panel without removing the power source and backup battery, use the following menu-driven reboot method:
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If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.
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The Prima Super Panel features dual-path capability: Wi-Fi serves as the main pathway, with cellular connectivity reserved solely for emergency backup signal transmission. It is recommended not to operate the Prima solely with cellular...
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Stock Music provided by septaudio, from Pond5(Stock Music: https://www.pond5.com/royalty-free-music/item/68051837-corporate-technology)(Pond5: https://www.pond5.com/)
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The initial pairing of the PWD window / door transmitter to the Prima Super Panel requires triggering the transmitter by removing the battery pull tabs and separating the magnet from the transmitter. This triggering of the transmitter must be...
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If the message "XP02SNet isn’t responding" appears on the Prima Super Panel screen after starting up, the two choices that appear are "Close app" and "Wait":
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The NAPCO Prima PBELL is a smart, self-healing Wi-Fi HD video security doorbell powered by your existing doorbell's 10-30VAC wiring. The doorbell LED colors and patterns indicate varied system activity:
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Yes. At the top of the home screen, look for a small horizontal line directly under the camera lens. Swipe down this line with your finger to open the Volume/Brightness menu.
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Open the Android or iPhone Prima app.
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At the top of the Home Screen (shown below, left), notice the small horizontal line at the top of the screen. Use a fingertip to swipe this down and the Volume/Brightness controls appear (shown below, right and bottom).
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Only an administrator with a Master login can add new users.
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When creating a Prima account, set up the Master user for app access.
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Upon registering your first Prima Super Panel, you will receive an email with a Prima dealer login for the website www.NapcoPrima.pro.
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1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
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