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What are the three steps needed to install NAPCO's dealer-registered products, such as StarLink, iBridge, iRemote and Air Access devices?

Answer:
This video describes how to: 1. Become a registered dealer.2. Activate the device.3. Program the device.  

How do I add my company logo to the 7" IBR-TOUCH touchpad Home screen?

Answer:
Place a .png image of your logo on a USB "thumb" drive. The logo file must be named "logo.png" (cAsE sEnSiTiVe) and must be located inside a folder named "dealerLogo" (also cAsE sEnSiTiVe) located at the top root directory of the thumb drive.
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Why does my IBR-ITAB and IBR-TOUCH-WL tablets display a "Login Failure!" message?

Answer:
The warning message will appear if the year is erroneously set to a future year. Check the table Date and Time settings (located in User Settings). Note: The time, day and month can each be set in the past or set ahead, and the year can be set in the...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

Can I use the IBR-TOUCH or IBR-TOUCH-WL with a DSC or Honeywell control panel?

Answer:
Yes! The IBR-TOUCH and IBR-TOUCH-WL tablets support DSC and Honeywell keypad skins only when used with a StarLink Connect communicator and when the "Wi-Fi Only Mode" selection is enabled in the tablet's Administrator settings.

When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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The timestamp in my iBridge notifications is incorrect, how can I correct it?

Answer:
Open the iBridge App and open User Settings (tap the "gear" icon). Then press Home > Update Z-Remote Clock. Note: The smart device used to update the time zone must physically reside within the iBridge time zone to be updated (the time is...

How do I program my GEM-P3200, GEM-P9600 or GEM-X255 control panel to manually open a door using the iBridge app?

Answer:
The GEM-ACM1D is an accessory that adds access control functionality to the above listed control panels. The GEM-ACM1D provides controlled access to a door by releasing a magnetic lock or electric strike when a valid Prox Card is presented to a...

Why are my User Codes not uploaded or downloaded when I upload from iBridge Messenger?

Answer:
All User Codes must be designated as Arm / Disarm codes in order for them to take effect within the iBridge Messenger software.  Note:  You are not permitted to upload or download disabled User Codes to / from a control panel.

Can the IBR-ZREMOTE Z-Wave Controller run with a Savant Home Automation system?

Answer:
Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...

How do I join the all-inclusive iBridge Connected Home Dealer Program?

Answer:
Contact your local Napco sales representative with your dealer request.  To find your local Napco sales representative, click the following link and select your region:  http://www.napcosecurity.com/sales/. 
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The time stamps in my iBridge Messenger notifications are not correct. How can I correct this?

Answer:
The correct system time and time zone settings must be set using the iBridge mobile app:
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How many tablets can an iBridge system support simultaneously?

Answer:
An iBridge system can support up to 4 wireless IBR-ITAB tablets simultaneously.  In addition, iBridge supports up to 4 local Wi-Fi device connections at one time.  These include your Android or Apple smartphones.  Keep in mind that...

Why does my iBridge ITAB tablet display the message "4 Devices Already Connected"?

Answer:

The iBridge system currently supports up to 4 local Wi-Fi device connections.  These devices include the wireless iBridge IBR-ITAB tablet, the IBR-ITAB-HW hardwired tablet and smart devices.  If an additional Wi-Fi device attempts to...

When using my tablet or Smartphone with my iBridge system, I noticed that the time accompanying the iBridge text messages is incorrect. How do I update the iBridge clock?

Answer:
In the iBridge Home screen, tap the "User Settings" icon (see below image). Tap "Home".   Tap "Update Z Remote Clock".  The time displayed for messages will be synchronized and updated.

Which NAPCO products can I use to connect to my existing NAPCO control panels and upload and download programming information?

Answer:
There are several communication methods you can use to connect to your existing control panels: 
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Can I update the IBR-ZREMOTE firmware with a local or remote connection using the www.ibridgeonline.com website?

Answer:
Yes, you can update the IBR-ZREMOTE to the latest NL-MOD, Z-Wave and RCM firmware using the www.ibridgeonline.com website.  We recommend following the steps below for easy installation:
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Do you have a list of the basic iBridge configuration requirements?

Answer:
1.   Registration at www.NapcoComNet.com
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What happens to the operation of my Z-Wave 3-Way light switches should my IBR-ZREMOTE should fail?

Answer:
Z-Wave 3-Way light switches, consisting of one master and one slave switch, are learned into the IBR-ZREMOTE just like all other Z-Wave devices.  After the devices are learned, each device not only captures and disseminates its own network data,...

Do I need to install new keypads if I upgrade my control panel EPROM to support iBridge?

Answer:
No, it is not required to install new keypads if upgrading the control panel EPROM, as the older keypads will function correctly for routine arming and disarming.  However, some older keypads will not allow for keypad programming (Direct Address...

Can I globally arm my iBridge system with Zones open in another Area?

Answer:
No, within each Area, every open Zone must first be individually and manually bypassed before the iBridge system will allow global arming.

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

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