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Can I arm and disarm a burglary alarm system after it is integrated into the NAPCO E-Access controller?

Answer:
After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm.  The NAPCO E-Access controller cannot arm the...

Which readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system?

Answer:
The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
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What are NAPCO E-Access "Threat Levels" and how are they used?

Answer:
THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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Is there an easy way to build a NAPCO E-Access User database?

Answer:
Yes, the easiest way to maintain your existing User list is to use the Export and Import features located in SETTINGS.
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After my Remote Management Connector (RMC) is purchased and licensed, what can cause the RMC not to connect?

Answer:
After the RMC is licensed, you must go to SETTINGS and ensure the "CONNECT TO RMC" setting is set to ON, and the Network Status displays OK.

Is the Remote Management Connector (RMC) a standard feature in NAPCO E-Access?

Answer:
No, the RMC feature must be purchased and must be added to the license. After it is licensed, you must go to SETTINGS and ensure the RMC is set to ON, and the Network Status displays OK.

How do you enter facility codes into the NAPCO E-Access controllers?

Answer:
In NAPCO E-Access, the facility code is part of the badge format. If you have two 36-bit badges with different facility codes, you must enter two different 36-bit badge formats. The badge format includes the facility code.

Are E-Access strike relay numbers configurable?

Answer:
No. NAPCO E-Access strike relay numbers are fixed and cannot be changed.

Why is my NAPCO E-Access RMC shortcut no longer working?

Answer:
When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC. If you do use this URL, the port number will change, and the shortcut will no longer work. The proper way to create a shortcut for RMC is to go into RMC > Device...

What is the maximum size SD-Card NAPCO E-Access controllers support, and what is the format?

Answer:
The NAPCO E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.

What is the maximum amount of users the NAPCO E-Access controller supports?

Answer:
The maximum amount of users supported is 5 users for a Basic license, and 10 users for the Advanced license.

How do I download a Napco E-Access Mobile Credential using the Sicunet "Open Cesame App"?

Answer:
Note: The "Open Cesame" App is not posted under Napco Security Technologies yet. 
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Is there a Napco E-Access Mobile App available?

Answer:
As of October, 2022, the Napco E-Access Mobile App is not available yet. Please check with the Napco Technical Support group, to find out if it's available yet.  

What can cause a badge to be denied at a reader in Napco E-Access?

Answer:
When configuring a badge in E-Access, you must apply an Access Level to the badge. On the screen where you apply the Access Level, the TYPE should display "INDIVIDUAL". If TYPE is configured for "Access Level Group", there is more chance of having a...

If I have a bad Napco E-Access controller, how do I swap the license to a new controller?

Answer:
To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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If I am unable to login to the Napco E-Access Mobile Application, what can be the problem?

Answer:
The Napco E-Access Mobile App username and password is case sensitive. Please verify you type in the Username and Password with the correct case (Capital or lower case characters).

In Napco E-Access, can you have an INPUT unlock a door?

Answer:
Yes, you can configure an INPUT to unlock the door.  First, go to settings and define your inputs under the device settings, next go to settings, Event Action, click on Event Action and create your action there.

What is the least amount of Doors a Napco E-Access license can have?

Answer:
The license is available with 32 or more doors. 

Can you export out of one Napco E-Access unit and Import the data into another Napco E-Access unit?

Answer:
Yes...Napco E-Access offers an Export utility and an Import Utility. 
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How do I download the "Open Cesame" Mobile Credential App?

Answer:
Note: As of October 2022, the "Open Cesame" App is not posted under Napco Security Technologies yet. 
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Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

What can cause an "Access not Complete" message after a card swipe?.

Answer:
You need to make sure that if there are door contacts, that the person needs to complete the action and open the door. To avoid event, do not use door contacts.

How do I use Card and Pin in Napco E-Access?

Answer:
You need to create the keypad format under Card Formats, and assign it in the Doors screen.  The steps for Card and Pin starts with Pin first then card swipe.  Very Important - The reader and keypad need a badge format for each.

How do I read a Card (badge) format in Napco E-Access?

Answer:
Swipe the badge at a reader. In the event grid, click on the "Card Format Not Found Blue link". This will then bring you to the badge format screen to create the missing badge format.
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How do I get a Napco/Alarm Lock 36-bit prox card to read in Napco E-Access?

Answer:
Using the Napco E-Access Decoder, scan the Napco 36-bit badge. Modify the settings as per below.
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How do I program my Napco E-Access Controller?

Answer:
Upon logging into the Napco E-Access controller, click the wand icon below for the programming Wizard. The wizard will step you through all the programming screens. Click the Next and Prev buttons to click through the Wizard.
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How do I view the options that have been purchased and enabled in the Napco E-Access License?

Answer:
To view the Napco E-Access license information, click the License icon on the bottom of the screen (looks like mobile phone).  Click Edit and then click License Server. The features that are enabled will display on the under Options.

Where can I find documentation for Napco E-Access?

Answer:
The Napco E-Access documentation can be found in the Napco Document library. Click on Products >Napco E-Access button. 
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What is Thumb Drive NVR in Napco E-Access?

Answer:
Napco E-Access has an integrated ONVIF profile S video storage solution. E-Access platforms use this technology to provide several capabilities. First it provides a low-cost alternative solution to store tagged video event. This function allows each...

Is the Napco E-Access considered cloud based or on-premise?

Answer:
The Napco E-Access controller is considered a hybrid system. It can be managed from the cloud and is also On-Premise. If you wish to configure it for Cloud management, you must purchase the RMC (Remote Management Console) feature. This feature must...

How do I know if I have the latest Firmware image in my Napco E-Access controller?

Answer:
The latest Firmware image as of October 2022 is 5.00-04h.
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What utility do I use to discover a new Napco E-Access controller?

Answer:
To discover a new Napco E-Access controller, you must use the Smart IP-Finder utility. The Smart IP-Finder utility can be downloaded from the Napco Document library, under Products> Napco E-Access.   

How do I update the Firmware image on a Napco E-Access Client?

Answer:
To update a Firmware image on a Napco E-Access client, go to Settings > Client management screen. The Firmware image on the client, must be the same Firmware version as the Napco E-Access Server. For a client, you download the Firmware image and...

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