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Go into Settings > Device Settings and select Aux Output. Select which Aux Output you are using, and press Edit. Under mode, set it to single pulse mode and then provide the time you want the output to be abnormal. Press Save
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When a new card format is needed, it is suggested to create a new format by using the decoder and use that new format, in order to meet your card requirements. Do not edit one of the default card formats, as changing the default preloaded formats may...
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Make sure the Status LED is blinking on and off, indicating proper polling of your IP Network. If it’s not blinking on and off, power cycle the controller first. If it’s still not working, verify a proper Static IP address was...
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THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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Yes, the easiest way to add users to an existing User list, is to use the Export and Import features located in SETTINGS.
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Once it is licensed, you must go to Settings > Network Settings > RMC and make sure the "CONNECT TO RMC" is set to ON, and the Network Status displays OK.
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NO, the RMC feature must be purchased and must be added to the license. Once it is licensed, you must go to SETTINGS and make sure the RMC is set to ON, and the Network Status displays OK.
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Unlike the Continental software where there is a facility code screen, in E-Access, the facility code is part of the badge format.
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NO - CAE/NAE strike relays numbers are fixed and can't be changed.
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When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC. If you do use this, the port number will change and the shortcut will not work anymore. The proper way to create a shortcut for RMC, is to go into...
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The Continental E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.
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The maximum amount of users is 25, for a Continental E-Access license.
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Upon logging in, the license screen will display. Click Edit and the MAC address should display, and the rest of the fields will be blank. If the controller is a Server, click the "Server Key" button. If it's going to be a Client, click the "Client...
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NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.
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When configuring a badge in E-Access, you must apply an Access Level to the badge. On the screen where you apply the Access Level, the TYPE should display "INDIVIDUAL". If TYPE is configured for "Access Level Group", there is more of a chance of...
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To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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The E-Access "CAE Manager" Mobile App username and password is case sensitive. Please verify you typed in the correct Username and Password along with the proper case (Capital or lower-case characters).
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Yes, you can have an INPUT programmed to unlock the door.
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The least number of doors available in an E-Access license is 32 doors. Older licenses were available with a smaller number of doors prior to Oct 2022
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Yes. E-Access offers a Backup and Restore option under Settings > System Settings
You will need to backup first to the local PC or USB Drive then perform the restore option on the new E-Access Controller.
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To update an image on an E-Access client, go to Settings > Client management screen. The firmware version image on the client must be the same image as the firmware on the E-Access Server.
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The name of the Mobile Credential App is called "Open Cesame". It can be downloaded from the Apple App or the Google Play store and is posted under the company Sicunet.
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Yes, the name of the Mobile App is "CA-E Manage," by Napco Security Technologies Inc. It can be downloaded for free from the Apple App Store and Google Play store.
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You need to make sure that if there are door contacts, that the person needs to complete the action and open the door.
To avoid seeing this type of event, do not use door contacts.
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You need to create the keypad format and assign it in the Doors screen. Also add the keypad format in the Card Format screen. The steps for Card and Pin starts with Pin first then card swipe.
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Swipe the badge at a reader. In the Dashboard under the event grid, click on the "Card Format Not Found" Blue link. This will then bring you to the badge format screen to create the missing format.
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The default E-Access unit should have a Continental 36-bit format already programmed with no parity. It's called "36-Bit No Facility Code." In addition, there is one more Continental 36-bit format, with a facility code.
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Upon logging into the E-Access controller, click the wand icon below for the programming Wizard. The wizard will step you through all the programming screens. Click the Next and Prev buttons to click through the Wizard.
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To view the license information, click the License icon on the bottom of the screen (looks like mobile phone). Click Edit and click Go to License Server. The features that are enabled will display.
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The E-Access documentation can be found in the Napco Access Pro Document library. Go to www.napcoaccesspro.com. Click on Resources then clink on Technical Library. If you browse by Product Type. Select E-Access.
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E-Access has an integrated ONVIF profile S video storage solution. E-Access platforms use this technology to provide several capabilities. First it provides a low-cost alternative solution to store tagged video event. This function allows each door...
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To check the current firmware version, click Settings > System Settings >Update. This screen will display the Installed Software Version. Under Update it will show the "Latest Version." If your controller does not...
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You must use the Smart IP-Finder utility.
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