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Can we take over (transfer) a StarLink communicator if the previous alarm company is out of business or the customer switches security alarm companies?

Answer:
The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...

With my StarLink LTE communicator, can I program the exact time the communicator will send a Test Timer report?

Answer:
Yes, use the Manage Test Timer feature in the NAPCO NOC (www.NapcoNoc.com):

To increase LTE cellular signal reception, I want to install a remote antenna on my StarLink LTE communicator. Of the two antenna sockets located on top of the communicator, which socket do I connect to the remote antenna?

Answer:
When looking at the front of the communicator, connect the remote antenna to the LEFT socket, leaving the right factory antenna in place. Note: Inside the communicator housing, the left socket is connected to the PC board that has the Device ID...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

When programming my control panel, should I add or remove Call Waiting prefix numbers that appear before my central station telephone number?

Answer:
A StarLink communicator will quickly and reliably replace the wired telephone service with any control panel capable of Touch-Tone dialing and the ability to report central station data in either Contact ID or 4/2 formats.
...

Are the StarLink Fire communicators UL 864 10th Edition approved?

Answer:
Yes, the StarLink Fire communicators are approved for the UL 864 Standard for Control Units and Accessories for Fire Alarm Systems, 10th Edition.

How do I set up Input Reporting for StarLink LTE dual path Fire communicators that are reporting to an IP receiver?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
...

I have a StarLink communicator wired to a fire alarm control panel (FACP) without a DACT. How do I wire the supplied wiring harness(es) for the panel's relay trips?

Answer:
When using a StarLink radio with a fire alarm control panel (FACP) without a DACT, we advise that you use the supplied wiring harness(es) for your panel's relay trips. These harnesses each give you a normally open (N/O) and a normally closed (N/C)...

How do I set up Input reporting with a StarLink LTE dual path Fire communicator?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
...

What voltage does a StarLink Fire Radio Communicator PGM1 trouble output terminal provide to fire alarm control panels?

Answer:
The PGM1 terminal is a normally on "active low" open collector output. In a normal state, the output is in a low state of approximately 1-4VDC, effectively providing a ground for the load device. When the PGM1 terminal is triggered (for example, a...

Why is my fire alarm control panel re-dialing the central station telephone number before completing a report?

Answer:
When the StarLink Communicator decodes the central station telephone number dialed by the control panel, the StarLink communicator is requires a minimum of 10 dialed digits (the three digit Area Code followed by the seven digit telephone number).
...

For Dual Path IP Commercial Fire reporting, are there any special requirements for providing backup power to the IT equipment at the premises?

Answer:
The SLE Dual Path radio communicator is connected to the broadband modem, router and/or switch at the premises.  Therefore, to provide standby backup power to these devices, use a UL 1481, UL 864 or UL Listed ITE (Information Technology...

Can a StarLink Dual Path communicator be used as a Sole Path communicator?

Answer:
Yes, any StarLink Dual Path communicator can be used as a Sole Path communicator. When registering the communicator, simply select a Sole Path plan. This flexibility allows dealers to stock a single communicator model. In addition, an installation...

What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

If I use triggered inputs on a Commercial Fire communicator, can I also have NAPCO send an hour Test Timer to the central station?

Answer:
Yes, you can program the feature CS Test Timer for 6 or 24 hours in the SLE Management Center (NOC) as shown in the image below only when reporting to central station via Telco. This is not an option when reporting to IP to a SurGard or Bosch...

I have a StarLink communicator account reporting to my central station through dial up on Telco lines. Why did I receive an "E356" signal?

Answer:
When a StarLink communicator account is reporting to a central station through dial up on Telco lines and a signal is not received from the communicator within the programmed Polling Rate failure timeout, an E356 signal (loss of central polling) will...

Using the NAPCO NOC website (www.NapcoNOC.com) is there an easy way to duplicate the configuration within an existing StarLink Communicator when adding a second communicator?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new "Start template process" feature, allowing the programming data stored in an existing StarLink communicator to be copied and used as a guide or a "template", and transferred to a new second...

What is the difference between a "Low Voltage" and a "Low Battery" trouble with my StarLink Communicator?

Answer:

Both troubles indicate a low input power trouble. The normal operating range for a StarLink communicator is 11-15VDC for burglary and StarLink Connect communicators, and 11-25VDC for Fire communicators.
...

When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect communicator, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect communicator.
...

In the StarLink Radio Management Center (www.NapcoNOC.com), I attempted to change the SLE radio setting, "Format for Reporting Radio Supv. Signal" from CID to 4/2 and a popup appears that reads, "Enter 4/2 code for initial central station number test". What does this popup mean? How do I respond?

Answer:
The popup is requesting that you supply a 4/2 test code for the initial central station test. You can enter any 4/2 code for this test; as the NAPCO NOC website uses '98' for a test code, you may also wish to use this code, if desired.

How do I program a StarLink communicator to report in IP format to a Sur-Gard System 5 Receiver?

Answer:
Napco StarLink communicators are UL Listed to report to a Sur-Gard System 5 receiver in IP format. Sur-Gard System 5 can be programmed with 64 different supervision Debounce Intervals (profiles) on one line card based on the DNIS number. This allows...

How do I change the StarLink customer contact information listed within the NAPCO NOC Website?

Answer:
When you first register the StarLink communicator and enter the customer's information, you must log into www.NapcoComNet.com.
...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Bosch 6600 or 6100 receiver?

Answer:
StarLink radios can be programmed to report to a Bosch 6600 or 6100 receiver via TCP/IP. However, be aware of several considerations: Bosch receivers do not automatically create an account at the central station after receiving a report. If an...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Sur-Gard receiver?

Answer:
The Sur-Gard maximum transmitter failure Debounce Interval is 18 hours. Accounts are created in Sur-Gard automatically when a signal is sent for the first time. Commercial accounts are required by UL to be supervised by the receiver. For non-UL...

What is the Start template process link located in the General tab in the NAPCO NOC website (www.NapcoNOC.com)?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new template feature, allowing data stored in one StarLink Communicator to be duplicated and transferred to a second "template" communicator, allowing additional communicators to use the...

If I purchase a StarLink Connect communicator, do I require any other modules to support iBridge functionality?

Answer:
No, all StarLink Connect communicators fully support all iBridge options and features. If you require the "Z-Hub Option" that adds Z-Wave device controls for iBridge Connected Home Controls, you must use a StarLink Connect communicator model ending...

How does the new "clipboard" icon work in the StarLink Radio Management Center (www.NapcoNOC.com)?

Answer:
On the NOC website (www.NapcoNOC.com), central station information in the "Dealer Entered Programming" section can be carried over (copy/paste) to the Advanced tab with the "clipboard" icon:
...

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