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What voltage does a StarLink Fire Radio Communicator PGM1 trouble output terminal provide to fire alarm control panels?

Answer:
The PGM1 terminal is a normally on "active low" open collector output. In a normal state, the output is in a low state of approximately 1-4VDC, effectively providing a ground for the load device. When the PGM1 terminal is triggered (for example, a...

Why is my fire alarm control panel re-dialing the central station telephone number before completing a report?

Answer:
When the StarLink Communicator decodes the central station telephone number dialed by the control panel, the StarLink communicator is requires a minimum of 10 dialed digits (the three digit Area Code followed by the seven digit telephone number).
...

For Dual Path IP Commercial Fire reporting, are there any special requirements for providing backup power to the IT equipment at the premises?

Answer:
The SLE Dual Path radio communicator is connected to the broadband modem, router and/or switch at the premises.  Therefore, to provide standby backup power to these devices, use a UL 1481, UL 864 or UL Listed ITE (Information Technology...

Can a StarLink Dual Path communicator be used as a Sole Path communicator?

Answer:
Yes, any StarLink Dual Path communicator can be used as a Sole Path communicator. When registering the communicator, simply select a Sole Path plan. This flexibility allows dealers to stock a single communicator model. In addition, an installation...

What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

If I use triggered inputs on a Commercial Fire communicator, can I also have NAPCO send an hour Test Timer to the central station?

Answer:
Yes, you can program the feature CS Test Timer for 6 or 24 hours in the SLE Management Center (NOC) as shown in the image below only when reporting to central station via Telco. This is not an option when reporting to IP to a SurGard or Bosch...

I have a StarLink communicator account reporting to my central station through dial up on Telco lines. Why did I receive an "E356" signal?

Answer:
When a StarLink communicator account is reporting to a central station through dial up on Telco lines and a signal is not received from the communicator within the programmed Polling Rate failure timeout, an E356 signal (loss of central polling) will...

Using the NAPCO NOC website (www.NapcoNOC.com) is there an easy way to duplicate the configuration within an existing StarLink Communicator when adding a second communicator?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new "Start template process" feature, allowing the programming data stored in an existing StarLink communicator to be copied and used as a guide or a "template", and transferred to a new second...

What is the difference between a "Low Voltage" and a "Low Battery" trouble with my StarLink Communicator?

Answer:

Both troubles indicate a low input power trouble. The normal operating range for a StarLink communicator is 11-15VDC for burglary and StarLink Connect communicators, and 11-25VDC for Fire communicators.
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect communicator, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect communicator.
...

In the StarLink Radio Management Center (www.NapcoNOC.com), I attempted to change the SLE radio setting, "Format for Reporting Radio Supv. Signal" from CID to 4/2 and a popup appears that reads, "Enter 4/2 code for initial central station number test". What does this popup mean? How do I respond?

Answer:
The popup is requesting that you supply a 4/2 test code for the initial central station test. You can enter any 4/2 code for this test; as the NAPCO NOC website uses '98' for a test code, you may also wish to use this code, if desired.

How do I program a StarLink communicator to report in IP format to a Sur-Gard System 5 Receiver?

Answer:
Napco StarLink communicators are UL Listed to report to a Sur-Gard System 5 receiver in IP format. Sur-Gard System 5 can be programmed with 64 different supervision Debounce Intervals (profiles) on one line card based on the DNIS number. This allows...

How do I change the StarLink customer contact information listed within the NAPCO NOC Website?

Answer:
When you first register the StarLink communicator and enter the customer's information, you must log into www.NapcoComNet.com.
...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Bosch 6600 or 6100 receiver?

Answer:
StarLink radios can be programmed to report to a Bosch 6600 or 6100 receiver via TCP/IP. However, be aware of several considerations: Bosch receivers do not automatically create an account at the central station after receiving a report. If an...

What are the settings and other factors I need to consider when using a StarLink communicator to report over IP to a Sur-Gard receiver?

Answer:
The Sur-Gard maximum transmitter failure Debounce Interval is 18 hours. Accounts are created in Sur-Gard automatically when a signal is sent for the first time. Commercial accounts are required by UL to be supervised by the receiver. For non-UL...

What is the Start template process link located in the General tab in the NAPCO NOC website (www.NapcoNOC.com)?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new template feature, allowing data stored in one StarLink Communicator to be duplicated and transferred to a second "template" communicator, allowing additional communicators to use the...

If I purchase a StarLink Connect communicator, do I require any other modules to support iBridge functionality?

Answer:
No, all StarLink Connect communicators fully support all iBridge options and features. If you require the "Z-Hub Option" that adds Z-Wave device controls for iBridge Connected Home Controls, you must use a StarLink Connect communicator model ending...

How does the new "clipboard" icon work in the StarLink Radio Management Center (www.NapcoNOC.com)?

Answer:
On the NOC website (www.NapcoNOC.com), central station information in the "Dealer Entered Programming" section can be carried over (copy/paste) to the Advanced tab with the "clipboard" icon:
...

With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
...

I registered a StarLink communicator but why doesn't it appear in my Subscriber List?

Answer:
The last step of the StarLink communicator registration process, is to "Check out"; if this step is not performed, your StarLink communicator registration will be placed into an "inactive" folder.
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With my NAPCO StarLink SLE Communicators, am I able to report to two receivers with two separate account numbers?

Answer:
Yes. In the StarLink SLE Management website (www.NapcoNOC.com), enter Dealer Programming and add both the primary and secondary telephone numbers of the two receivers. Optionally, enter duplicate primary and duplicate secondary telephone numbers of...

With StarLink Dual Path and StarLink Connect communicators, does dual path reporting (IP with cell radio backup) require that the account report to a Sur-Gard receiver?

Answer:
No, StarLink Dual Path and StarLink Connect communicators with dual path reporting (IP with cell radio backup) do NOT require that the account report to a Sur-Gard receiver.
...

How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?

Answer:
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
...

How do I wire and program the DMP XT Series (XT30â„¢ or XT50â„¢) control panels for remote control using a Napco SLE series radio?

Answer:
The DMP (Digital Monitoring Products) XT Series control panels are available in two models.  The XT30™ offers 42 zones; 10 onboard and 32 via the eight keypad addresses.  The XT50™ offers a maximum of 58 zones; 10 onboard and up...

What is the maximum regulated input voltage rating for the StarLink Fire panel powered cellular communicators?

Answer:
The published regulated input voltage rating for the StarLink Fire cellular communicator is 25V DC, however it has been tested and approved by UL to function properly at a regulated input voltage not to exceed 27.5V DC.
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