FAQs
How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
The communicator may be configured on the NAPCO NOC website to redirect the alarm report to a new central station, overriding the communication information programmed in the control panel. To use this feature, the control panel must be reporting to the central station in 4/2 or Contact ID receiver format.
- Connect the StarLink Communicator to the control panel or FACP, following the provided instructions.
- Log in to www.napconoc.com.
- Enter the Radio ID #.
- In the General tab, click Edit.
- Enable DEALER ENTERED PROGRAMMING - ON/OFF by clicking the radio button 8.
- Enter the new central station receiver telephone number (First Primary CS Tel#) and account number (CS Acct#).
- Click Save.
Screenshot below for IP reporting to central station:
- Test the system: Trigger an alarm from the control panel.
- Contact your central station to confirm a proper alarm report.