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What outbound ports does MVP Access use?

Answer:
MVP Access uses the following outbound ports for communication:• Port 5052 – Panel Communication• Port 5072 – Wireless Gateway Communication• Port 6072 – Mobile Link Communication
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What is the NAPCO StarLink "Smart Download"?

Answer:
When updating the StarLink Communicator firmware, the option Smart Download is available:
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How can I use my NAPCO Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panel to automatically turn off a water shut off valve controller--but only when I arm the system and leave the premises?

Answer:
The Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panels can be programmed to provide a voltage trigger or a dry contact closure using a low current relay.  This relay can be used to trigger your water valve controller to close...

How do I wire multiple relays of a relay output module (such as the model GEMC-RM3008) to allow power through to the same output if any one of the wired relays is tripped?

Answer:
The wiring shown below permits multiple relays to allow power through to the same output if any one of the wired relays is tripped.

How do I unlock a NAPCO Fire alarm keypad to allow for remote downloading?

Answer:
NFPA 72 and UL 864 prohibit remote downloading to a Fire Alarm Control Panel unless a qualified technician is physically at the control panel installation site.  To ensure a technician is on site, the Fire system keypad must first be unlocked...

Do I need to register a NAPCO Prima 'demo' unit?

Answer:
Yes, all Prima systems must be activated, including 'demo' units.  The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors.  The Prima unit is...

To clear an alarm condition in my Prima system, is the Master passcode required?

Answer:
Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition.  The Master passcode is required and cannot be changed in the system Settings.
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How do I use the NAPCO Prima PFOB Multi-Button Keyfob 'SOS' button?

Answer:
On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds.  Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...

My Prima system is connected through the cellular network only. What is my signal?

Answer:
If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM.  The RSSI Level History is located near the bottom of the web page.  An acceptable...

What is an acceptable Wi-Fi signal level I can use when installing a Prima PCAM Indoor/Outdoor HD Camera?

Answer:
When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
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I’m unable to update my network board’s firmware to MVP Cloud?

Answer:
When updating the Network Board's firmware to the MVP cloud version, in uniVerse Finder, if the user changes the Operation Mode to "Mode A" before attempting the firmware update, the update will not proceed. The Operator must switch the mode back to...

I’m unable to discover a gateway, expander or lock from a CA4K workstation?

Answer:
When discovering Gateways, Expander and Locks you must be on the CA4K Host Server, as a workstation, will not allow wireless services to stop and run.

What is Simultaneous Dual Reporting?

Answer:
When using dual path reporting and Simultaneous Dual Report is enabled, two signals are sent at the same time:  One signal is sent through the cellular network and the other is sent using TCP/IP.
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How do I update my StarLink communicator firmware?

Answer:
Open the NAPCO NOC (StarLink Radio Management Center) at www.NapcoNOC.com, open the communicator you wish to update and proceed as follows:
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How do I set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad?

Answer:
To set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad: 
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How to enable .Net Framework 3.5 and 4.x?

Answer:
Note: For workstations running the EPI, ensure that the .NET Framework 3.5 is enabled

What are the Communication Cable Pin Outs for CICP1300IOCOMBO Board Pin?

Answer:
Communication Cable for CICP1300IOCOMBO Board
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How do I program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within my fire alarm panel?

Answer:
To program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within the fire alarm panel (terminals 10, 11, and 12) to trigger a trouble signal by a loss of power: 
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How do I test the GEMC heat detectors?

Answer:
To trip ("test") the GEMC heat detectors:
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Why does the "Could not connect to port, Port in use!" message appear in PCD-Windows Quickloader?

Answer:

If a "Could not connect to port, Port in use!" message appears when using PCD-Windows Quickloader software, it is possible your modem COM port might be assigned to the same COM port used for the PCI2000/Mini PC interface.  To verify the assigned...

How to update ethernet firmware using the uniVerse Finder Utility Software?

Answer:
V1.5.0.8 or later supports CICP1300NETBD2 (For CICP1300), CICP2800NETBD2 (For CICP2800), CICP2100/CICP2100S, CA-1, CA-2
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How to setup Privacy Locks with Air Access & MVP Access Enterprise Access Control Systems

Answer:
Models:                     PDLN4100 / PDLN4500
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With an Alarm Lock Trilogy door lock, will the lock keypad be temporarily disabled if someone tries to enter a disabled or invalid User Code?

Answer:
Yes, the keypad will be disabled ("locked-out") after a programmable number (1-9) of unsuccessful User Code entry attempts for a programmable time period (1-60 seconds).  By default, after six (6) failed credential attempts, Trilogy T3 door...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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Can I install an Alarm Lock cylindrical (non-Networx) lock on a door that is 1-3/8" thick?

Answer:
Yes!  With cylindrical lock models such as the DL2700, DL2700LD, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, you will require a set of spacer plates, call 1-800-ALA-LOCK and order part # S6072, shown below:

Can I use DL-Windows to add a User Code that will allow access through only one side of a double-sided door lock?

Answer:
Yes.  The double-sided stand-alone door locks provide controlled entry and controlled exit at locations such as airport security areas and police stations.  Both sides of the lock contain keypads, keyholes and levers.  To differentiate...

I recently installed PCD-Windows Quickloader software on a new PC and successfully imported my accounts into Quickloader. But why won't my accounts open?

Answer:
If you have recently installed PCD-Windows Quickloader software on a new computer but are unable to open the imported files, the most likely explanation is not using the same Master Password with the new installation that was used with old...

When programming the dual path StarLink communicator's IP address and Wi-Fi information in the NAPCO NOC website (www.NapcoNoc.com), what are the "Speed and Duplex Settings" selections?

Answer:
The Auto-negotiated selections are:  10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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Is the Firewolf FW-2S smoke detector connection to a Fire control panel with the sounder base installed different when the sounder base is not installed?

Answer:
Yes.  The FW-2S 2-Wire Smoke Detectors can be used with UL Listed control panels without using the integral sounder, thus eliminating the need for using the FW-RM1 Reversing Module with NAPCO Gemini control panels or using the GEMC-SDW...

Does the Prima Video Doorbell work with a digital chime?

Answer:
The Prima video doorbell is only compatible with mechanical doorbell chimes.   Doorbell chimes with an integral speaker, (usually known as 'digital' or 'electronic' chimes) are not compatible with the Prima video doorbell.  

Is there a maximum number of stored video clips permitted with the Prima security system?

Answer:
The number of clips available per month depends on the plan selected.  For example, the number of clips available per month with the '2-Camera' plan:
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With Gemini C-Series (GEMC) and Firewolf systems, can an end user be programmed to be allowed to add or delete user codes through the keypad?

Answer:
No, it is not possible for a user to add or delete user codes through keypad programming.  The only similar user code function available is to update a known user code already programmed in system.

Can the wireless receiver or EZM cover tamper switch be disabled if a tamper trouble is not indicated at the system keypad?

Answer:
No, it is not possible to disable the cover tamper from creating a trouble when the control panel considers it tripped.

How do I update the FireLink or GEMC Firewolf control panel firmware using the FireLink Cloud?

Answer:
Models:  All FireLink, Firewolf* and GEMC* Fire Panels (FL-xxx, FLX2-xxx, GEMC-FW-xxx, GEMC-COMBOxxx)
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What is the DL-Windows option to "Transfer Lock(s) to Another Gateway" and why is it used?

Answer:
The option to "Transfer Lock(s) to Another Gateway" (see arrow below) is only available when moving locks from a model AL-IME-USB Gateway to a model AL-IME2 or AL-IM3 Gateway.

How do I program holiday schedules into a DL-Windows 5.5.4 Networx-compliant device?

Answer:
If programming holiday schedules in a DL-Windows 5.5.4 Networx-compliant device, there MUST be an Event configured for "Enable Holiday Schedule" (see image below).    Note:  Holiday Schedules ONLY disable the Lock/Unlock events;...

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