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Answer:
"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning. Contact your central station for troubleshooting. Often the issue is not with your StarLink...
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Answer:
To identify the protocol of your Z-Wave system, a sticker is located on the Z-Wave PC board inside your StarLink communicator. As shown in the below example, the sticker reads, "ZWAVEMOD3", indicating the Z-Wave protocol is "500 Plus".
...
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To program a Linecut trouble on Telco 1 triggered by the StarLink communicator, go to the NAPCO NOC website (www.NapcoNOC.com) and add a check to all Troubles to be monitored as shown in the image below (located in the Advanced tab).
...
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If “Wireless Locks” is greyed out, log out and close CA4K. Then, right-click the CA4K icon and select “Run as Administrator,” and try again. Alternatively, you can log into the PC using the enabled local administrator account...
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The keypad message "Dealer Access Only" appears when you are attempting to access a portion of the security system restricted to professional security installers and dealers only. To gain access, you must first unlock the keypad / annunciator...
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Yes, we do! See the following list:
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Yes, you can customize the StarLink communicator to send signals to a receiver number and/or IP address that differs from that which is programmed in the control panel. In the example screen below, the control panel is programmed to send...
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The DL2700 can be programmed to activate its integral relay upon any numeric keypress (program Function 201), or when the unit is unlocked (program Function 202), as follows:
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The Alarm Lock Model PG21 is equipped with an integral Form-C relay on terminals 1, 2, and 3. These connections offer the options of normally-open and normally-closed dry contacts. This relay can be used to trigger any other equipment...
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DL-Windows provides two helpful utilities to allow a Global User database to be exported from and imported into DL-Windows:
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When adding or replacing Lock Profiles, the easiest method is to use the "Clone Lock Profile" function (accessible by right clicking the original Lock Profile).
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First In Area (Free Access Lockdown) prevents doors from entering Free Access status until a first-in card swipe or pin entry. Note: This feature is similar Enable Passage by Group in DL-Windows.
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Yes. To turn off the tamper reporting for your StarLink communicator, visit the NAPCO NOC programming website at www.NapcoNoc.com and select the Advanced tab. Under the Report column for the Tamper Report selection, change the Y to an N...
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The reason is likely due to the time retrieved from the cellular tower is innaccurate. To remedy this issue, simply send a Reboot Normal comand from the NAPCO NOC website (www.NapcoNOC.com).
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Backup & Restore DatabaseThe only method that can back up all your accounts into a single file. The Restore Database function replaces your entire current database with the backup.
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The narrow stile DL1200, shown at left, is based on DL2700 electronics that feature stand-alone keypad programming. The narrow stile DL1300, shown at right, includes two ports on the front of the lock for a wired connection to a PC running...
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Yes, you can override an existing Schedule by temporarily disabling a Group. The Group will be automatically re-enabled by the next scheduled event. Enter Program Mode (press the Master Code and press the "AL" key). Use the...
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Both the main and AUX relays are rated as follows:
SPDT (Single Pole, Double Throw) Form C, N/O, N/C, C
8A @ 24VAC or VDC
24 Volts MAXIMUM
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Businesses with a POTS (Plain Old Telephone Line) often require a special number to be dialed, followed by a short delay, to secure an outside line with a dial tone. To program the control panel to perform these steps, use PCD-Windows...
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To address and assign the GEM-ACM1D Access Control Module to a specific keypad number, use PCD-Windows Quickloader software as follows:
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Data from Quickloader, such as Area and keypad assignments, central station information, zone features, etc., can be easily exported as a text file. Proceed as follows:
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In DL-Windows, select the lock to be programmed and select the Communication button located at the top left. Select Send to Lock.
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Yes. DL-Windows allows you to add proximity credentials that have different Facility Codes.
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In the DL-Windows Global Users screen, select an empty row in the User List, then select the + Add Card button (see image below).
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The image below displays a list of available events from which to choose in DL-Windows locks:
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The event "Bad Subscriber ID in History" indicates there is no subscriber ID number programed for the Area that went into alarm. Remedy this by adding the correct subscriber ID number or by simply disabling reporting for the zones in that...
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StarLink Dual Path Fire Communicators support the patented* UL 864 listed "Self-Supervising Fire Communicator" feature that allows the communicator to annunciate a communication trouble as per NFPA without the need for a 3rd party UL relay or any...
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Yes! The NAPCO Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255 can be programmed to provide constant 12VDC upon arming Area 1. This is useful, for example, when installing an LED to indicate if the...
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In the NAPCO NOC website (www.NapcoNOC.com), program the keypad address and panel type, select the StarLink Connect tab and select Panel Configuration:
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When the system is connected only through a switch and has no internet connection or router, certain screens—such as the update and configuration screens—may experience delays. This occurs because the system first attempts to reach the...
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Different tailpieces are required depending on the exit device paired with the lock, therefore tailpieces are not included. 5 different tailpieces are available, all the same shape but of different lengths:
...
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Yes! Function 51 provides various ways to allow selected users to easily enable and/or disable Passage Mode. Specifically, Function 51 allows you to select how the lock responds to other available Passage Mode options such as Functions...
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The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times. Shown below is a list of available Events from which you can select. This list applies to Trilogy locks that are not...
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Yes. To allow a Trilogy Exit Trim lock to work with a Precision 2100 rim exit device, replace the factory Precision backplate with a "Backplate Center Driven Cam" adapter plate (purchased separately through Precision, part # BP21, shown...
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Log in to the FireLink Cloud Programming Portal (www.FireLinkPro.com). In the portal Home screen:
...
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Loop Response is the amount of time that a normally-closed circuit must remain open (or a normally-open circuit must remain closed) to trigger an alarm. The longer ("slower") the loop response time, the more immune the system will be to false...
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