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It appears that the internal contact in my GEM-TRANS2 Window/Door Transmitter is not operating as intended. What should I do?

Answer:
If the internal contact in a GEM-TRANS2 is not operating as intended, perform the following:
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What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
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Can I configure the MAX2 communicator to use only one carrier?

Answer:
Yes, although the automatic scanning of each integral SIM carrier slot is intended to increase the communication reliability of the StarLink SLE-MAX2-FIRE, if you wish to bypass the scan/selection process, or use a "single SIM" mode until...

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
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How do I install a lock cylinder in an Alarm Lock Model 250 panic exit device?

Answer:
Refer to Fig. 5 below:  When installing the cylinder, use a screwdriver to turn the Cam Crosshole until it is in the fully unlocked position and cannot be turned any further.
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Why is DL-Windows not sending my updated Features to my Alarm Lock door lock?

Answer:
If DL-Windows V5 is not sending Features to your lock, a likely cause is a missing Security Password for the Account. 
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How do I use the NAPCO Technical Library?

Answer:

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Can I use dial capture and dry contacts with a StarLink communicator at the same time?

Answer:
Yes!  You can use dial capture technology  (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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With a Gemini GEM-Series security system, if I replace an existing keypad, does the new keypad need to be reprogrammed?

Answer:
All keypads must be addressed properly in order to communicate with the control panel.  The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...

How do I set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with Gemini C-Series (GEMC) control panels (including Firewolf and FireLink panels)?

Answer:
To set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with GEMINI GEMC series control panels (including Firewolf and FireLink panels), you will need a fire-rated 24VDC power supply and, possibly, a sync module for the...

I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

Can I arm and disarm a burglary alarm system after it is integrated into the NAPCO E-Access controller?

Answer:
After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm.  The NAPCO E-Access controller cannot arm the...

How do I configure the Shunt Relay option of the NETWORXPANEL when it is connected to my Air Access system?

Answer:
To use the AUX relay of a Trilogy Networx™ System NETWORXPANEL Wireless Networx Control Panel that is connected to an Air Access system, configure the Shunt Relay option as follows:
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When using the Air Access "Change Password" option, is the new password temporary?

Answer:
Yes.  When changing the Air Access Operator password for a customer, inform the customer that the new password is temporary and the system will require it be changed upon its first use.
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How do I migrate my DL-Windows SQL database?

Answer:
DL-Windows Database Migration Using SSMS
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How do I add the Prima PRETROFIT into the Prima Super Panel and adding 345MHz sensors?

Answer:
The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel.  The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...

How does the Prima Super Panel communicate?

Answer:
The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only. 
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How do I download and install the Prima App using my Android device?

Answer:
To download and install the app on an Android device:

How can I use the NAPCO Prima dealer portal website (www.NapcoPrima.Pro) to determine if a Prima security system is connected by Wi-Fi or by cellular?

Answer:
Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type.  The example system shown below is connected by cellular (the Hardware Type is "LTE").
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Does the keyfob OP/CL log display the most recent event history of openings and closings?

Answer:
Yes.  This log uses the last group of users depending on the control panel and the number of available users.  
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How do I program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel?

Answer:
Use PCD-Windows Quickloader software to program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel:
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In the StarLink Radio Management Center, i.e., the NAPCO NOC, why are all system Event times displayed in the Eastern Time Zone (ET) only?

Answer:
In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only.  This is because the NAPCO NOC (Network Operations Center) is physically located in the...

Why is the correct wireless device point number important when programming FireLink wireless devices through the cloud?

Answer:
When programming wireless devices through the cloud, be sure to select the correct starting character and point number or an error message will appear.  To program your wireless devices, proceed as follows:
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Why am I unable to assign an account number to my new Prima account?

Answer:
If you have successfully assigned account numbers to Prima Super Panels in the past but are now seeing the screens similar to those shown below (in System > Options) that indicate, "This account is not currently monitored..." and "There are no...

How do I download and install the Prima app on my Apple iOS device?

Answer:
To download and install the Prima app on an Apple iOS device:

Why are my Prima alarm and panic signals not being received by my central station and are not appearing in the Prima portal event history?

Answer:
If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the following Super Panel settings: 
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How do I use the AL-DTMIII Data Transfer Module with DL-Windows?

Answer:
Data Transfer Modules allow the transfer of lock programs and other data between DL-Windows software and Alarm Lock locking devices.  For step-by-step instructions, see this video Tech Tip:
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How do I ensure my ALPCI2-U communication interface cable works correctly with DL-Windows V4.1.96?

Answer:
1.  Run Device Manager, right-click Silicon Labs CP210x device and select Properties.
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How do I export a list of the Global Users in DL-Windows?

Answer:
To export a list of the Global Users in a comma-separated value .csv file:
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Must I create separate arm/disarm passcodes in the Prima app for each authorized Prima system user?

Answer:
No.  If multiple authorized users are using the same arm/disarm passcode, it is not necessary to create a separate passcode for each user. 
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Can my Prima Super Panel be used as a secondary hub with an existing Z-Wave home automation system?

Answer:
The Prima system was designed to be the main hub of your Z-Wave automation system.  It cannot be used as a secondary hub for an existing system.

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