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Why is the Chime tone not sounding at the keypad when the Chime Zone is violated?

Answer:
If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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How many GEMC-FK1 Fire Keypad / Annunciators can be unlocked simultaneously?

Answer:
If multiple GEMC-FK1 keypads are in one system, only one GEMC-FK1 keypad can be unlocked at a time. If switching to another keypad, re-lock the keypad not in use.
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Do I have to enable the keypad under Readers, to use a 26 bit keypad?

Answer:
NO... the keypad data received by the controller will be identical as a 26 bit Prox card. You do not have to Enable the keypad under Readers. 

How do I disable the backlights of the Gemini keypad models GEM-RP1CAe2 and GEM-K1CA?

Answer:
As noted in the Gemini Keypad Data Sheet WI1978, the backlight cannot be dimmed; however, it can be disabled by cutting jumpers W1, W2 and W3 (see image).

How do I change my security system keypad from a model GEM-RP1CAe2 "classic" keypad to a "K Series" (STAY / AWAY) GEM-K1CA keypad?

Answer:
For consistency, it is recommended that all keypads either be all "classic" (such as the GEM-RP1CAe2 keypad) or all "K Series" (such as the GEM-K1CA)--both keypad types should not be used in one alarm system.

Can a NAPCO keypad be installed into single- or double-gang junction box?

Answer:
Yes!  Use the GEM-RPB5  Keypad Junction Box Mounting Kit (see instructions).
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Can I turn off or reduce the brightness of the GEM-DK1CA keypad backlighting?

Answer:
Yes, with the alpha keypads, you can independently turn off the backlighting of the LCD display and/or the backlighting of the keypad buttons. If you wish to reduce the keypad LCD backlighting intensity, you may only reduce the backlighting of the...

For Gemini keypad models GEM-RP1Cae2, GEM-K1CA, GEM-DK1CA and GEM-K1VPS, what is the highest EZM address that may be configured through keypad configuration?

Answer:
In "Keypad Configuration," you can program the keypad up to EZM address 22.  For any Gemini control panel utilizing more than 22 EZMs, we recommend using the GEM-EZM8 for the additional EZMs.  The maximum number of supported EZMs for each...

Where is the Reset jumper inside the A-100 / A-100WP?

Answer:
The Reset jumper is located on the 3rd and 4th terminal (counting from the top of unit).

Can I still use my old keypads after installing a newer version control panel? (Gemini Control Panel Models: GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, GEM-X255)

Answer:
Yes.  You can still use your old keypads and they will function normally, but you will not be able to access User Programming Mode nor Dealer Programming Mode.

When I purchase a new Model PG30KPD External Keypad, is a list available of what parts the lock is packaged with?

Answer:
Parts List PG30KPD Keypad PG30KPD Extension Cable 2 Keypad Adapter Module Single Gang Box Paperwork Installation Instructions   WI773    

How can I arm both "Classic" and "K Series" keypads if they are wired to the same control panel?

Answer:
Napco does not recommend wiring both "K Series" and "Classic" style keypads to the same control panel, but if both styles are in fact used in one system, the rule is:
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While control panel programming by keypad, using digital LED display keypads, certain key presses appear to be ignored. How can I resolve this?

Answer:
When programming the control panel using a keypad with an LED display, you may experience difficulty due to a "Program Mode beep" that sounds every 15 seconds when the system is in User or Dealer Program Mode.
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In a system with existing "Classic" (model GEM-RP1CAe2) keypads, how do I change the system to use "K Style" (model GEM-K1CA) keypads? When I wire the GEM-K1CA keypad, the display reads, "Invalid Entry".

Answer:
To change the system keypad type from "Classic" to "K Style", first wire a new "K Style" keypad to the control panel.  Note that there is no need to remove the "Classic" keypad(s) that are already in the system.  Next, on the new "K Style"...

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