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This message often appears shortly after first registering a StarLink communicator followed by the immediate attempt to activate and program the communicator in the NOC. The solution is to simply power the StarLink communicator and wait for the...
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The word "Terminate" indicates the Subscriber Identity Module (SIM) for that StarLink communicator --the data storage module containing its identity-- has been suspended, has been permanently deactivated and will require replacement.
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"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning. Contact your central station for troubleshooting. Often the issue is not with your StarLink...
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When using dual path reporting and Simultaneous Dual Report is enabled, two signals are sent at the same time: One signal is sent through the cellular network and the other is sent using TCP/IP.
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The Auto-negotiated selections are: 10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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Open the account in the NAPCO NOC website (www.NapcoNoc.com) and verify the DNIS number is displayed correctly. For example, all leading (L) or trailing (T) zeros are displayed.
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To use the Fire Aux Relay for Resettable Fire Power:
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If you recently updated to a new central station receiver but the supervisory and input signals are still being sent to the old telephone number, open the Advanced tab and verify all information in the Advanced Feature Configuration section. If the...
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NAPCO has created a new tool that allows a runaway event to be placed on "test", that will stop specific zones or events from being transmitted if the issue cannot be immediately addressed. For example, if a fire control panel is in a ground fault...
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