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What is Simultaneous Dual Reporting?

Answer:
When using dual path reporting and Simultaneous Dual Report is enabled, two signals are sent at the same time:  One signal is sent through the cellular network and the other is sent using TCP/IP.
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When programming the dual path StarLink communicator's IP address and Wi-Fi information in the NAPCO NOC website (www.NapcoNoc.com), what are the "Speed and Duplex Settings" selections?

Answer:
The Auto-negotiated selections are:  10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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Why are the logged Sur-Gard IP signals appearing to be processed successfully but in fact are not being forwarded to the central station?

Answer:
Open the account in the NAPCO NOC website (www.NapcoNoc.com) and verify the DNIS number is displayed correctly.  For example, all leading (L) or trailing (T) zeros are displayed.
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Can I use the Fire Aux Relay for 24V Resettable Fire Power?

Answer:
To use the Fire Aux Relay for Resettable Fire Power:
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In the NAPCO NOC website (www.NapcoNoc.com) General tab, I recently changed Dealer Entered Programming. Why are signals still being sent to the receiver at the previous central station telephone number?

Answer:
If you recently updated to a new central station receiver but the supervisory and input signals are still being sent to the old telephone number, open the Advanced tab and verify all information in the Advanced Feature Configuration section. If the...

How do I suppress a runaway signal or put a signal "on test"?

Answer:
NAPCO has created a new tool that allows a runaway event to be placed on "test", that will stop specific zones or events from being transmitted if the issue cannot be immediately addressed. For example, if a fire control panel is in a ground fault...

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