FAQs
In the NAPCO NOC website (www.NapcoNoc.com) General tab, I recently changed Dealer Entered Programming. Why are signals still being sent to the receiver at the previous central station telephone number?
If you recently updated to a new central station receiver but the supervisory and input signals are still being sent to the old telephone number, open the Advanced tab and verify all information in the Advanced Feature Configuration section. If the information does not match that of the primary receiver number/IP, ensure this information is updated correctly by using the 'clipboard' icon (shown below, left) in the General tab to replace the current information with the updated information.
