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Yes, when reusing a previously active StarLink communicator or after making significant changes to its configuration, we recommend resetting the communicator back to its original factory default settings. Proceed as follows:
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To ensure that the StarLink communicator is working properly even when not sending regular test timers or signals, polling is used in the background either to the NAPCO NOC (if communicating to a receiver telephone number) or directly to the IP...
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If a Mircom® control panel connected to a StarLink communicator is unexpectedly not reporting correctly after setting the Handshake Kissoff pull-down settings (in the NapcoNOC, shown above), program the control panel as follows:
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When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...
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To upgrade your Verizon Dual Path communicator to support modem formats:
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How to suppress a runaway signal or put a signal "on test".
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The following video describes how to use the NAPCO NOC (www.NapcoNoc.com) integrated firmware update option for Starlink Connect Fire alarm and burglary alarm communicators.
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In PCD-Windows Quickloader software, ensure the feature Skip Automatic DialTone Detect is disabled (located in Digital Communications > Digital/Dialing Options).
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If you have a Bosch radio communicator with the SLE-MF-JMP jumper installed and you are unable to find the options for Modem 2 or Modem 3 (in the Advanced tab under Handshake Configuration), you must update the communicator firmware using firmware...
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No. When reporting to an IP receiver at the central station (for example, NAPCO Virtual IP CS Receiver, SurGard or Bosch receivers), the StarLink Communicator will directly send a check-in signal (ping) to the receiver. For example, if a StarLink...
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To prepare for the upcoming sunsets that will impact specific StarLink cellular communicator models - Verizon CDMA (December 31, 2022) and AT&T 3G GSM (February 22, 2022), a list can be produced using the StarLink Radio Management Center (NAPCO...
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Verify that you have manually changed the Poll Fail Timeout to the new duration made available by the new service plan. Should jumper J1 be installed on the X5 jumper block, an automatic download to perform this change did not occur and must be...
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Power cycle the StarLink communicator. After the StarLink communicator restarts, the unit will check in to the NOC again, and the pending changes will download.
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The StarLink communicator includes a reminder feature that will transmit unresolved trouble conditions to the central station every 24 hours.
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For the NAPCO NOC username, the minimum character length is eight (8). Usernames may only contain letters (a-z), numbers (0-9), and single periods (.). Special characters may not be used (examples: ! @ # $ % ^ & * ( ) ; ' , / : " < > ? ).
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Note: Notifications are not a substitute for central station monitoring.
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Yes, when activating your Dual Path StarLink Fire communicator on the ComNet website, although it is a 'dual path' communicator, you can select a 'sole path' price plan.
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Yes! In the NAPCO NOC website (www.NapcoNOC.com), simply click the “Suppress” button in the Advanced tab. This will temporarily stop the automated email alerts for two (2) hours. Note that this selection can be toggled on/off at any...
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Yes! We provide a remote antenna kit that includes a short (4-foot) coaxial cable designed for installations where you need a few more dBs of signal gain without the need to mount an outside antenna a long distance from the communicator. Order Remote...
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Unlike Contact ID, 4/2 is an undefined format. Therefore, this popup message requests that you define a code that you would like to use as a central station test signal. This popup message request also appears after changing any central station...
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For installations that require the FACP to communicate through the telco line with cellular backup, the telephone line must be connected to the FACP Telco 1 (DACT 1) and the StarLink communicator TELCO SECONDARY to the FACP Telco 2 (DACT 2), as shown...
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Yes! You have the option to select a standard Sole Path price plan, or a Dual Path price plan when activating your Dual Path StarLink Fire communicator. Select your price plan in the NAPCO ComNet website (www.NapcoComNet.com).
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The programming for your on-board communicator inputs may be set to the incorrect option, or a 10KΩ end-of-line resistor is missing.
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Your PCD-Windows Quickloader software must be version 6.4.5 or above. Check your version by launching Quickloader, then click Help > About Quickloader for Windows. Download the latest version from our Technical Library at...
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StarLink dual path reporting signals are sent from the site of the installed communicator to the secure NAPCO NOC website, whether over an IP path or wireless path. Once the signal reaches the NAPCO NOC, it is processed normally over dial up (i.e....
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To re-wire the StarLink Dual Path Fire Communicator with a power supply to drop Telco 2 voltage upon a power supply trouble (i.e. AC Fail / Low Batt), proceed as follows:
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StarLink Communicator Programming:
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The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...
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Yes, use the Manage Test Timer feature in the NAPCO NOC (www.NapcoNoc.com):
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When looking at the front of the communicator, connect the remote antenna to the LEFT socket, leaving the right factory antenna in place. Note: Inside the communicator housing, the left socket is connected to the PC board that has the Device ID...
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If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...
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A StarLink communicator will quickly and reliably replace the wired telephone service with any control panel capable of Touch-Tone dialing and the ability to report central station data in either Contact ID or 4/2 formats.
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Yes, the StarLink Fire communicators are approved for the UL 864 Standard for Control Units and Accessories for Fire Alarm Systems, 10th Edition.
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The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
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When using a StarLink radio with a fire alarm control panel (FACP) without a DACT, we advise that you use the supplied wiring harness(es) for your panel's relay trips. These harnesses each give you a normally open (N/O) and a normally closed (N/C)...
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