FAQs
What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with the cellular channel used as backup. The IP signals are transmitted by the communicator and passed through StarLink NOC to the central station via IP to a Sur-Gard system 2,3,4,5 or Bosch D6100IPv6 / D6600 IP receiver. Cellular signals are also forwarded to the NOC and then sent to the central station via either dial-up or IP, which is selected on the NOC.
Sole Path IP Reporting to the Central Station: Cellular signals from the sole path StarLink communicator are transmitted to the tower of the respective carrier, and are then forwarded to the NOC via the carrier's protected VPN tunnel. Once received at the NOC, the Dealer has the option to retransmit these signals to the central station via dial-up or via IP to a Sur-Gard system 2,3,4,5 or Bosch D6100IPv6 / D6600 IP receiver.
Note that when using sole path or dual path communicators, using IP reporting as the primary means of communication from the NOC to the central station with dial-up backup is strongly recommended for the following reasons:
- IP reporting typically takes 0.3 seconds to reach the receiver, while dial-up can take up to 30 seconds,
depending on the format chosen, providing your subscribers a much faster response. - Using two different communication technologies, IP and dial-up, greatly increases chances of a successful transmission.
- IP reporting does not require toll-free central station telephone lines, offering significant central station cost savings.