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What communications device should I be using for the CardAccess 3000 and CA4K Napco Integration?

Answer:
Until the release of CardAccess 3000 V2.9.88, the only communications option for the Napco Integration was the utilization of an NL-MOD. The NL-MOD provided communications between the CardAccess 3000 software and the Napco...

Why does the warning "Invalid Username or Password" appear when I try to log in using the "iSeeVideo" mobile app, but I can log in successfully (with no warnings) when I use my PC at www.videoalert.net?

Answer:
Ensure there are no unnecessary spaces when typing the User ID.  Unnecessary spaces in the User ID or Password will cause the log-in attempt to fail, triggering an "Invalid Username or Password" response by the app.

Can I program a GEM-P801 control panel to disable the chime for an Entry/Exit Zone without disabling all chimes for all zones?

Answer:
Yes; for the zone you wish to have the chime disabled, program the zone as an Exit/Entry Zone and also as an Exit/Entry Follower Zone.
...

I am using the PCD-Manager software to add, delete and modify access cards for the GEM-Access system. Can the PCD-Manager software be used to manually lock and unlock the doors?

Answer:
No, the PCD-Manager software cannot be used to manually control doors.  However, it can be used to change a free access schedule time if the doors have been already set for one.

With the NAPCO Gemini window / door transmitters, when battery voltage drops below normal a low-battery report will be sent to the receiver. At what voltage will the low-battery report be sent?

Answer:
With the Gemini GEM-TRANS2 Window / Door Transmitter, GEM-RTRANS Recessed Window / Door Transmitter, GEM-TRANSLP Low Profile Window / Door Transmitter:
...

How does the DL1225, DL1325 and PDL1325 fit both the Adams Rite 4070 series short-throw deadbolt ("Projection Style") and the Adams Rite MS1850 laminated deadbolt ("Pivot Mechanism")?

Answer:
The Alarm Lock DL1225, DL1325 and PDL1325 models are all supplied with two separate style cams included in the kit (shown in photo below).  The larger cam operates the Adams Rite 4070 deadbolt and the smaller cam operates the Adams Rite MS1850...

How do I pair a wireless remote release button to the NETWORXPANEL?

Answer:
Whether the NETWORXPANEL is wired with one or two keypads or is configured for a single door or for "Two Door Mode", the pairing of a wireless remote release button to the NETWORXPANEL is the same.  If the NETWORXPANEL is wired with two keypads,...

What can cause the LDAP (Active Directory) configuration in the CardAccess 3000 and CA4K not to function properly?

Answer:
Below are some of the common reasons why LDAP will not function properly :
...

What settings do I need when using the IBR-ZREMOTE with a Verizon FiOS G1100 Router / Gateway?

Answer:
The IBR-ZREMOTE has been tested and approved for use with a Verizon FiOS model G1100 Router / Gateway with the settings shown below.  Note:  If your Router / Gateway firmware versions do not exactly match the versions that appear in the...

What does the alert "Panel Trouble - Test Fail" mean?

Answer:
A "Panel Trouble - Test Fail" alert might be caused by a defective EPROM (Firmware Chip).  

How can I determine the firmware version of my Gemini control panel and LCD keypad?

Answer:
With the Gemini control panel models GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600 or GEM-X255 and the GEM-RP1 series or GEM-K1 series two-line LCD keypads: 
...

Can I globally arm my iBridge system with Zones open in another Area?

Answer:
No, within each Area, every open Zone must first be individually and manually bypassed before the iBridge system will allow global arming.

Using the PCD-Windows Quickloader "Panel Communications" screen, I want to upload and download to my Gemini control panel through an iREMOTE-MOD or NL-MOD. Should I select "NL-Mod" or "iBridge"?

Answer:
When using TCP/IP communications to connect to your Gemini control panels, note the following two options under TCP/IP Communications:
...

If my iBridge IBR-ITAB-HW hardwired tablet or IBR-ITAB wireless tablet is experiencing functionality issues, is there a troubleshooting checklist?

Answer:

Ensure that BOTH protective films are removed from the tablet (yes, there are TWO (2) films on the tablet screen for added protection during shipping).
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How many wireless remote release buttons can be "paired" to the NETWORXPANEL?

Answer:
Up to 10 wireless remote release buttons can be paired to the NETWORXPANEL.
...

What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

How can I manually update the iBridge IBR-ITAB or IBR-ITAB-HW Tablet App version?

Answer:
The following steps describe how to use a USB thumb drive or an SD card to update the iBridge application ("app") for the IBR-ITAB or IBR-ITAB-HW tablets. 
...

How can I to supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and NL-MOD?

Answer:
To supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and a Net.Link NL-MOD communications module, enable the features "TCP/IP Communications" and "Handshake Local Telemetry" in the PCD-Windows Quickloader...

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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Does an IQLITE model run schedules like an IQDATA or an IQPROX model?

Answer:
With IQDATA and IQPROX no longer available for sale, some users have asked and have experimented with certain scheduling functions on the IQLITE.
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How can I ensure the accuracy and reliability of the Marks audit trail retrieval process?

Answer:
The Marks USB flash drive (part # E6201) contains a folder named DOWNLOAD located in the root directory.  This folder remains empty until the IDAT is used to retrieve an audit trail from any IDAT-supported Marks IQ lock.  The IDAT creates a...

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

My customers existing GEM-ACM1D access control system is using GEM-PX readers and GEM-PXC cards. Can I use HID readers and cards for new doors and cards that I plan to add to the system?

Answer:
No, the system can only be configured to use either Napco readers and cards --or-- HID readers and cards.  HID cards will not function with GEM-PX readers, and GEM-PXC cards will not function with HID readers.

Can I control a standard electric strike by connecting it directly to the Alarm Lock ArchiTech series surface-mounted Networx Control Module and Proximity Reader?

Answer:
No, the operational modes and current draw specifications of the ArchiTech series control units are only designed to be used with ArchiTech series hardware.  The only Networx-compatible product designed to control an electric strike or magnet is...

How do I remove the rim cylinder from Exit Trim (ETDL, ETPDL, ETDLN, ETPDN and ETPLN) series locks?

Answer:
1.  With the lock removed from the door, note the position of the half-moon shaped notch located in the spindle bushing (see arrow in the image below).
...

How do I improve the performance of the CardAccess 3000 software?

Answer:
The CardAccess 3000 communications driver is designed to use CPU 0. There is no way to permanently change that. It is recommended to change the affinity on SQL Server to use another CPU. This will improve performance of the CardAccess 3000 software.

Why is the CardAccess 3000 communications driver (hostnt.exe) using 100 percent of CPU 0 usage?

Answer:
This is nothing to be concerned with. if any other application needs the CPU, the communication driver will release the CPU. This is by design. It uses the idle thread of the CPU.  

With my Gemini or Gemini C-Series (GEMC) control panel, how can I set the clock using PCD-Windows Quickloader download software?

Answer:
Although most of our Gemini and Gemini C-Series (GEMC) control panels allow the clock to be set using the keypad (Dealer Keypad Program), the clock can also be set using PCD-Windows Quickloader download software.  There are two ways to set the...

My Gemini GEM-ACM1D access control kit came with GEM-PX readers and GEM-PXC cards. Is there anything in the PCD-Windows Quickloader program that I need to enable for those readers and cards to work?

Answer:
The GEM-ACM1D is pre-configured at the factory for 26-bit proximity cards and readers; however, if you wish to use Napco cards and readers, you must check the Napco Proprietary Access Format checkbox in the Quickloader Keypad Assignment screen, ACM...

I am not receiving SMS texts nor emails through iBridge Messenger. Do you have a list of items I can check to troubleshoot the system?

Answer:

I pre-installed the latest firmware in my IBR-ZREMOTE, or I updated my IBR-ZREMOTE to the current RCM version RG7 (replaced by 3H7) and current Z-Wave Luminary 6167 (replaced by 6165).
...

When using the +5VDC Accessory power connector for readers, is the ground common with the reader port ground.

Answer:
Yes, the grounds are common between the +5V accessory power Connector and the Reader Port Ground.

How do I change the handing of Alarm Lock T2 / T3 cylindrical locks after the lock is installed on the door?

Answer:
To change the handing, you must remove the Lever and rotate lock body assembly. 
...

With the Alarm Lock Narrow Stile DL1200, DL1300 and PDL1300 locks, why doesn't the latch retract when I turn the metal key in the cylinder?

Answer:
With the narrow stile lock design, the latch only retracts upon the operation of the lever.  The metal key must be inserted and fully rotated counter-clockwise to allow the lever to pull in the latch.  Otherwise, the latch will not operate...

When using a StarLink SLE series radio for reporting, do I need to program the control panel feature "Skip Automatic Dial Tone Detect"?

Answer:
No.  If this feature is programmed, the radio will not capture the full telephone number, preventing the signal from being transmitted to the central station.  This feature is required only for older StarLink full data radio models.

I removed some wireless devices from an existing alarm system. But now the system indicates an RF Supervisory E4-XX trouble from the zones I removed. I confirmed that I removed the zone from the Area, so why is the system in trouble?

Answer:
When removing wireless devices, always be sure to remove them from the Area into which they were originally programmed.  In addition, the wireless ID numbers must also be removed by setting each wireless ID# to all zeros (in PCD-Windows...

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