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How do I program PCD-Windows Quickloader so that when I press a keypad access code, the control panel PGM2 Output energizes an external relay for a specified period of time?

Answer:
When "Panel Access" is enabled, pressing the Access Code on the keypad energizes the control panel PGM2 Output for a specified duration.  Program PCD-Windows Quickloader as follows:
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What is the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting?

Answer:
The following summarizes the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting.  Check the installation and programming...

I'm wiring a StarLink Commercial Radio to a GEMC control panel. Can I disable Telco 2 and just wire to Telco 1?

Answer:
No.  When the GEMC control panel is set for Commercial Fire reporting, both lines must be used; therefore, program Telco 2.  In addition, Telco 1 and 2 must be wired to the radio (see wiring diagram below).  Note:  Control panel...

My Gemini GEM-P3200, GEM-P9600 or GEM-X255 control panel is enabled for "Auto Arming". Upon arming, the siren sounds a warning for 2 seconds. With "Auto Arming" enabled, can I suppress this sounder upon arming?

Answer:
With "Auto Arming" enabled, the siren will always sound upon arming.  If you wish to suppress the sounder, launch PCD-Windows Quickloader and re-program each zone for "AUX OUTPUT" and disable each zone for "BURGLARY OUTPUT".  Wire the siren...

If battery power fails in your T2, T3 or Networx stand-alone lock, in what state will the lock be in?

Answer:
Before answering this question, it will be helpful to define lock "states": 
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With my model (P)DL4500 "Residential / Privacy" lock, how do I enable Total User Lockout Mode using the lock key cylinder?

Answer:
The "Privacy" feature allows access through the door to individuals with User Codes and is typically used for rooms needing privacy from others such as bathrooms, dorms, meeting rooms and sleeping rooms in hospitals.  When a model DL4500 or...

Why are my holidays not working correctly while using holiday calendars?

Answer:
Below are some things to be aware of when creating holidays and holiday calendars in the CardAccess 3000: 
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What permissions do I need to install the CA4K?

Answer:
To install the CA4K, you must have FULL ADMINISTRATOR privileges. To execute the CA4K, Full Administrator privileges are not needed. Most of the CardAccess 4K applications are Windows Services and uses the "Local System Account" to run. 
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Do I need a new software license for the CA4K if I currently have a CardAccess 3K software license?

Answer:
YES... Please contact your regional sales manager to obtain a new CA4K software license.   Very Important: Licenses for V1.0.x and V1.1.x are not interchangeable.  

What versions of CardAccess 3000 can be migrated over to the CA4K?

Answer:
Please refer to the CA4K Data Migration Guide.  Go to www.napcoaccesspro.com Select Resources.  Then Press Technical Library.  Click Browse by Product Type and select CA4K Software
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Can the CardAccess 3000 and CA4K be installed on the same computer?

Answer:
NO... All versions of CardAccess 3000 must be uninstalled from the computer prior to installing the CA4K. This includes uninstalling EPI Badging 3000. 

Where can the CA4K documentation be found?

Answer:
The CA4K documentation can be found in multiple places:
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With a Gemini C-Series (GEMC) or FireLink control panel, how do I use PCD-Windows Quickloader software to program the FWC-FSLC-CZM Conventional Zone Module?

Answer:
The Napco FWC-FSLC-CZM Conventional Zone Module allows the control panel fire SLC (Signaling Line Circuit) loop to interface with and monitor two-wire conventional detectors or pull stations.  When used with the GEMC-F8ZCPIM Conventional 8 Fire...

How do you remove a Bluetooth smartphone from an ArchiTech series (N90 or N95) door lock? How will each Bluetooth user appear in the DL-Windows database?

Answer:
When you add your first Bluetooth (smartphone) User to an ArchiTech series lock, the smartphone will become User 7000 in the lock (a log entry will be generated for User 7000 every time that smartphone is used to open the lock).  A second...

I retrieved data from my door lock to my AL-DTM Data Transfer Module, and successfully sent the data from the AL-DTM to DL-Windows. But why do the Events listed in the Event Log screen all display incorrect dates and times?

Answer:
When a new "factory-fresh" lock is powered for the first time, its clock must be set either manually (using the keypad) or by DL-Windows (using the date/time set in the PC running DL-Windows).  When sending data from DL-Windows to an AL-DTM Data...

How do the databases in CA4K compare to the CardAccess 3K?

Answer:
In the CardAccess 3000, there is one live database that contains configuration data and events. There is also one Archive database that also contains configuration data and events. 
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I'm testing for an AC trouble on the SLE-ULPS. When I remove AC power, the trouble light indicates an AC trouble but the relay did not trip. Is there a relay trip delay time? If so, what is its default duration and can this duration be changed?

Answer:
Yes, there is a relay trip delay time; the default duration is a 2 hour delay.  This delay is required by UL 864 and is in accordance with NFPA 72.  This delay cannot be changed or programmed into the SLE-ULPS.

My control panel does not report in Contact ID format, but it can report in 4/2. Which 4/2 formats are compatible with StarLink radios?

Answer:
Use any of the formats listed in the table below.  This table is also available in WI2140.
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Are the StarLink Fire Radio relay harnesses that are connected to the FACP relays supervised by the radio?

Answer:
Yes.  UL requires that the 9SLE10KHARN harness be installed within the FACP enclosure, allowing the resistor network within the 9SLE10KHARN wiring harness to provide EOLR functionality at the radio input.  This configuration allows the...

If my double-sided lock model DL5200, DL5300 or PDL5300 loses power, can it provide "fail-safe" or "fail-secure" capabilities?

Answer:
No, Alarm Lock double-sided locks are not "fail-safe" and are not "fail-secure".  If a double-sided lock loses power, the lock does not change its state (locked or unlocked); the lock simply remains in the state it was in just prior to its loss...

How can I use an external rim cylinder to control a Model 11A exit alarm device?

Answer:
1.   Using the supplied template, drill the appropriate hole in the door in order to mount a CER-KD rim cylinder.
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Where are holiday calendars assigned?

Answer:
Holiday calendars are assigned to each badge in personnel. You are limited to one holday schedule per badge.

Do I have to program an IP into a Gateway while on the same subnet as the CardAccess Host?

Answer:
NO...On earlier versions of software it was a requirement. As 0f 2018, you can manually add a gateway in and specify any subnet you wish to. While programming, the Gateway does not have to be on the same subnet as the CA4K software.  
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How many feet can a Trilogy Networx Expander extend the range?

Answer:
Refer to the Expander specfication sheet at the following link:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/2157/embed/iframe

Are any Export utilities available with the CardAccess 3000 software?

Answer:
YES...   There is an Export utility called caExportData.exe. This utility is used to export T&A data out.

Can I have two different 36 bit formats in the CardAccess software?

Answer:
NO...   You can't have two formats in the CardAccess software with the same badge length.

How many expanders can I use with one Gen II Gateway?

Answer:
You can have up to 7 Expanders with 1 Gen II gateway. The gateway and up to 7 expanders must be addressed to the same group number.

How do I perform a FULL RESET to a Trilogy Networx Expander?

Answer:
After initial power up, press and hold the RESET button until  the red light turns on solid...
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What is the difference between Facility Maps and Dynamic Maps in the CardAccess software?

Answer:
Facility maps have been in all version of CardAccess software. Facility maps has some limitations compared to Dynamic maps. Facility Maps must be viewed on the same computer as the CardAccess software.
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How many expansions boards can the various controllers support?

Answer:
Turbo Superterm = Up to 3 Expansion boards   Super Two - Up to 3 Expansion boards   Accelaterm - The 8 door model supports up to 3 expansion boards. The 16 door model supports only 2 expansion boards.  

What is wrong if a "Max Users Have Been Reached" error message displays when launching the CardAccess 3000?

Answer:
In many cases, this usually means there is a problem with the software license. The first area to check is the CardAccess license manager screen. The CardAccess license manager can be found on the Start menu. Below are a few of the possible causes:
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How many holidays are supported in each holiday calendar?

Answer:
In CardAccess 3000 V2.7x and later, a total of 5 holiday calendars are supported with up to 100 holidays per calendar. This spec is for Continental Controllers (Panels).
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How many tablets can an iBridge system support simultaneously?

Answer:
An iBridge system can support up to 4 wireless IBR-ITAB tablets simultaneously.  In addition, iBridge supports up to 4 local Wi-Fi device connections at one time.  These include your Android or Apple smartphones.  Keep in mind that...

How do I back up my IBR-ZREMOTE data to the cloud?

Answer:
1.   Go to www.iBridgeOnline.com.
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How do I programming NAC circuits for Resettable and Non-Resettable power with my Gemini C-Series (GEMC) control panel?

Answer:
Some fire alarm systems require devices to be powered.  Any of the NAC circuits can be programmed to supply 24VDC, and they can also be programmed to drop power to restore devices upon a Fire Alarm Restore.  Note:  The 24V supplied by...

Can I perform an upload or a download to my Gemini C-Series (GEMC) control panel through the StarLink SLE-CDMA-FIRE radio when the radio is powered with 24 volts?

Answer:
No, the radio must be powered with 12 volts from the GEMC control panel to allow uploading and downloading.

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