FAQs
My Alarm Lock Networx AL-IM80211 Gateway is not functioning, is there a checklist that can help identify the issue?
CHECK THE GATEWAY
( ) Check the Gateway power supply
( ) Power cycle the Gateway (remove power, wait 1 minute, then replace power), then test wireless communications
CHECK THE NETWORK SETTINGS
The following existing network settings are critical. The Alarm Lock Gateway wireless configuration settings must match the customer's network Wi-Fi settings:
- Network Name (SSID)
- Security Type
- Security Encryption Setting
- Network Password (Key)
- Wireless Speed should be set to "MIXED"
Two questions to ask the customer:
( ) Has there been any new hardware or other changes made to the network?
( ) Has the network software or firmware been recently changed or updated?
RELOCATE THE GATEWAY
- Open the Gateway Configuration screen (click the GW Confg button) and click to highlight / select the Gateway. Then click Actions > Relocate Gateways (Displayed in red).