FAQs
How can I use port forwarding to optimize video streaming performance in commercial applications? Which port number should I forward to my VIP Device?
In virtually all cases our ISee Video VIP devices will penetrate firewalls and display video at the iSee Video website at a frame rate of approximately 20fps. However, more robust enterprise class firewalls may restrict bandwidth at a level insufficient to display video properly. In these cases port forwarding (opening a port in a router or firewall) is recommended for better video streaming performance.
For port forwarding instructions with a particular modem and/or router, refer to the manufacturers installation instructions. Generally, once the port forwarding configuration section of the modem / router is found, you can then select the port, the protocol (TCP or both TCP/UDP) and the local IP address of the ISee Video VIP device to which to forward the video stream.
The port number to forward varies depending what IP address the VIP device receives on the network (via DHCP). The port number can be determined by the last octet of the IP address + 8000. For example, if the IP address is "192.168.1.100", the last octet is "100". The port number to forward will be 8100.
Note: Many routers (especially enterprise level) will allow limiting the range of DHCP addresses given out; once the range is set, it is possible to populate (pre-load) the port forward table following the rule above.
Another option is to set up a "Demilitarized Zone" (also called a "DMZ") between the private network and the local IP address of your VIP device.
Finally, if you cannot find the IP address that the ISee Video VIP device received on the network (or if these instructions are insufficient), call our Tech Support Hotline at (800) 645-9440. Note: The DMZ option opens all ports to any IP address specified. Therefore, if you use the DMZ option, you will not need to be concerned with any ports to forward but only with the IP address assigned to the ISee Video VIP device, as the DMZ option opens all ports.