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When trying to use the Automation tab in the NL-MODCONFIG software, why does a blank screen appear without any of my Z-Wave devices listed?

Answer:
Check for out-of-date firmware. We recommend that you periodically check to see if your firmware is current. For example, as of March 28, 2017, the latest iBridge firmware version is 3N7, and the latest Z-Wave firmware is version 6176. Notice that...

How do I program my alarm control panel and NetLink NL-MOD to report full Contact ID via TCP IP Communications?

Answer:
PCD-Windows Quickloader and NL-MODCONFIG software v3.0.3.0 or greater is required.

While trying to upload / download to my NL-MOD via the NL-MODCONFIG software, I used the wrong PC Security Code and the NL-MODCONFIG software has "locked" me out of my system, unable to enter. How long until the system resets? Can I reduce this lock-out period?

Answer:
When attempting to download or upload settings to or from an NL-MOD, the correct PC Security Code MUST be used.  Entering the wrong code repeatedly places the user into a "lock-out mode" where the NL-MOD is inaccessible.  This lock-out mode...

Using the PCD-Windows Quickloader "Panel Communications" screen, I want to upload and download to my Gemini control panel through an iREMOTE-MOD or NL-MOD. Should I select "NL-Mod" or "iBridge"?

Answer:
When using TCP/IP communications to connect to your Gemini control panels, note the following two options under TCP/IP Communications:
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I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?

Answer:
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
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Is there a monthly fee for using the NL-MOD for Internet reporting?

Answer:
No fee is charged by Napco for using the NL-MOD for Internet reporting.
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My NL-MOD is not reporting signals to the central station. What can I do?

Answer:
Before proceeding to step 1, verify the following:
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What port needs to be forwarded for the iRemote-MOD and for the NL-MOD if they are located behind a firewall?

Answer:
You will need to port forward ports 5002 and 5011 for the iRemote-MOD (select TCP or both TCP/UDP for the protocol) and port 5001 for the NL-MOD (select TCP or both TCP/UDP for the protocol).
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Can I use the NetLink NL-MOD with older control panel firmware versions?

Answer:
NOTE:  This applies to Control Panels GEM-P3200 and GEM-P9600; and Keypads GEM-RP1CAe2, GEM-RP2ASe2 and GEM-RP3DGTL
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Which port do I need to port forward to allow remote uploading and downloading through the NL-MOD / iRemote-MOD?

Answer:
Port forwarding (also called "port mapping") opens a specific port number in a router or firewall (in a private network) to allow network packets from the outside world with that port number to pass through. 
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How can I “load factory defaults” in an NL-MOD-UL?

Answer:
Newer versions of the NL-MOD-UL module have slightly different LED indications when performing the "Load Factory Default" procedure.  If it is desired to "default" the NL-MOD-UL to return the unit to its original "out of box" condition, perform...

What are the Gemini control panel firmware version requirements for use with the iRemote-MOD, NL-RCM and NL-MOD?

Answer:
The iRemote-MOD is compatible with all Gemini control panels regardless of the control panel firmware version installed when used only for Virtual Keypad access.  However, when using the NetLink TCP/IP communications feature for:
...

How do I supervise the connection status of the iRemote-MOD or NL-MOD should either be disconnected from the Internet?

Answer:
Connect a single wire from the "Supv." output terminal on the iRemote-MOD or NL-MOD to the positive (+) side of "ANY" zone with a 2.2k resistor in parallel.  The iRemote-MOD "Supv." output will go to low voltage upon losing its Internet...

Is the iRemote-MOD compatible with all Gemini control panels when using its remote "virtual" keypad capability only (its integral NL-MOD Network Communication Module reporting capability disabled)?

Answer:
Yes, the iRemote-MOD is fully compatible with the Gemini control panels listed below if using its remote "virtual" keypad capability only.  This includes User and Dealer programming (except for control panel version 9A in the GEM-P816 &...

I am unable to send signals to the Central Station; the Central Station tells me they are receiving an "E341 Radio Tamper" warning. What can I do?

Answer:
In the NL-CSRCV Central Station Receiver Application, suggest to the Central Station representative they un-check (disable) the "Set Account Active" attribute, then re-check to re-enable it.  If this does not work, another solution is to delete...

The message "TCP/IP Communication Stopped" appears when PCD-Windows Quickloader software is used to remotely upload from (or download to) a control panel using an NL-MOD Network Communication Module or an iRemote-MOD Remote Control Module. What can I do?

Answer:

This message (see above) appears when the TCP/IP Communications feature is not enabled in the control panel program.  To enable in Quickloader, go to the Digital Communications screen, Digital/Dialing Options tab and check the "TCP/IP...

The message "Socket state: 9" appears when PCD-Windows Quickloader software is used to remotely upload from (or download to) a control panel using an NL-MOD Network Communication Module or an iRemote-MOD Remote Control Module. What can I do?

Answer:
The message "Socket state: 9" appears when the NL-MOD is unreachable by the IP address used.  This message can appear if the IP address is incorrect, if the NL-MOD is offline, or if there is a firewall preventing access on port 10081.  If...

The message "Invalid response received" appears when using PCD-Windows Quickloader software to upload from or download to a control panel using an NL-MOD Network Communication Module or an iRemote-MOD Remote Control Module. What can I do?

Answer:
The error "Invalid response received" appears (see image below) when the NL-MOD is reachable but communication does not exist between the NL-MOD and the control panel.  This can occur if the local download cable is disconnected or damaged, or if...

Must the feature Handshake Local Telemetry be enabled when programming an NL-MOD as communicator--or--must this feature be programmed only when uploading and downloading?

Answer:
Enable Handshake Local Telemetry only when the feature Backup Reporting for Telco 1/Telco 2 is enabled (or if you are using a telephone line as a backup).  When using the NL-MOD for primary communications, DO NOT enable Handshake Local...

The Silent Knight model 5820XL control panel is used in many schools. Can the Napco NetLink NL-MOD be used with this control panel to communicate fire alarms? Does Napco have a universal IP communicator?

Answer:

Yes, the Napco NetLink NL-MOD-UL is listed as a UL864 9th Edition communicator that may be used to report signals from any FACP to a Napco NL-RCV-RMPCUL receiver. The NL-MOD-UL has trigger inputs that allow it to report general fire alarms, trouble...

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