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What are the three steps needed to install NAPCO's dealer-registered products, such as StarLink, iBridge, iRemote and Air Access devices?

Answer:
This video describes how to: 1. Become a registered dealer.2. Activate the device.3. Program the device.  

Which NAPCO products can I use to connect to my existing NAPCO control panels and upload and download programming information?

Answer:
There are several communication methods you can use to connect to your existing control panels: 
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I just registered a new iBridge / iRemote unit and when I log in through www.iBridgeOnline.com, www.MyRemoteKeypad.com or through my App and select the Security tab, no keypad is displayed. How can I resolve this?

Answer:

The "Keypad Type" was not selected during the first web log in process (Keypad Types are normally the GEM-K1CA or GEM-RP1CAe2).  In addition, ensure both CAT5 cables are securely attached, and the red LED is blinking every five seconds.
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I am trying to find and install the "My Remote Keypad" app on my customer's Apple iPad. Using the iPad, I cannot find this "My Remote Keypad" app in the list of iPad apps in the Apple app store (http://store.apple.com). Where can I find the "My Remote Keypad" app that can be used with the Apple iPad?

Answer:
Using an iPad to search the Apple app store, only iPad apps will appear in the search results.  Since the "My Remote Keypad" app was originally designed for the iPhone, the app will be listed in the iPhone apps area.  Simply click the...

How can I control a programmable "set-back" thermostat via the iRemote-Mod?

Answer:
NOTE:  This pertains to Control Panels GEM-P1632 / GEM-P1664 v10 or greater, GEM-P3200 / GEM-P9600 v30 or greater, and GEM-X255 v4 or greater; and explains how to configure Area1 to control a set-back thermostat via the iRemote.

How can I display an iRemote at both the MyRemoteKeypad.com and VideoAlert.net sites?

Answer:
As a Dealer in MyRemoteKeypad.com and VideoAlert.net, you can assign your iRemote-MOD at both websites for customers who also have an ISeeVideo camera system.  This will give your customers the opportunity to use their iRemote normally at...

When I connect to my iRemote-MOD, I only get the message "NOT ALLOWED NOW, TRY AGAIN". How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I attempt to arm my iRemote-MOD, the STAY and AWAY buttons do not work correctly on the K Style keypad template. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I connect to my iRemote-MOD, I get the message "01 (or 02,03,04,05,06,07) Out of System". How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I connect to my iRemote-MOD, I can only get a blank display. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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When I click the "Get IP from DNS" button in the PCD-Windows Quickloader Panel Communications screen, instead of retrieving the public IP I get an error message stating that the DNS Server Code is not defined. What do I do?

Answer:
Once this error message appears, close the account in Quickloader, then click File, Dealer Settings, then click the Dealer Defaults tab.  Here you need to type the DNS Server Dealer Code (see image below).  Note that the Code is limited to...

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