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I just installed the Napco StarLink Connect software, and now can connect to Honeywell panels using Compass software through the StarLink Connect radio. However, my Honeywell Compass downloader no longer allows me to connect to any of my other (non-StarLink Connect) Honeywell control panels. What do I do?

Answer:
Before using the Honeywell Compass downloader software you MUST "suspend" the StarLink Connect software.  Double-click the StarLink Connect icon in the System Tray, then click the Exit tab and...

Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID...

When using the iBridge app with a StarLink Connect radio, do I need to specify the panel manufacturer in order for the correct keypad type to display?

Answer:
No.  When the panel manufacturer is selected and downloaded into the radio from the NOC website (www.NapcoNOC.com), the iBridge app automatically displays the correct manufacturer's keypad type.
...

How do I set the StarLink Connect radio for the control panel manufacturer (NAPCO, HONEYWELL or DSC) ?

Answer:
1.   After registering the radio on www.NapcoComNet.com, you must log into the Radio Management Center at www.NapcoNOC.com, click the StarLink Connect tab, then click Panel Configuration.
...

With the Napco StarLink Commercial Fire and Burglary radios, how do I to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble?

Answer:
---------------------------------------------------------------- Please see the following video:

What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P816, GEM-P1632 or GEM-P1664 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
...

What are the StarLink NOC reporting codes and restores encountered with the StarLink SLE radios?

Answer:
The 4/2 reporting codes (examples shown below) will always report in accordance with the 2 characters programmed.  All restores will have an "E" in the second digit (this "E" is hardcoded within the radio firmware and in the NOC and so therefore...

Is an RR-RECEIVER (Wireless General Purpose Remote Control Receiver) necessary to pair an RR-1BUTTON (Wireless Remote Release Button) to a NETWORXPANEL?

Answer:
No, an RR-RECEIVER is not necessary to pair the RR-1BUTTON to a NETWORXPANEL because the NETWORXPANEL already has a receiver built into it.  To pair the RR-1BUTTON to a NETWORXPANEL, a NETDK or NETPDK locking device must be wired to the system,...

When using an RR-1BUTTON Wireless Remote Release Button on a 2-relay device, which relay activates first?

Answer:
When programming the RR-1BUTTON to be used with a NETWORXPANEL, the main ("primary") relay always activates first, usually bypassing the auxiliary relay unless otherwise programmed to do so.
...

How do I enable the Elevated Administrator account in Windows?

Answer:
At an Administrator command prompt, type the following command:   net user administrator /active:yes   Note: This information can be found by performing a Google Search. 

What versions of SQL is supported on the recent releases of CA4K?

Answer:
Please refer to the version specific CA4K System Requirements document and also the CA4K Help file.  Go to www.napcoaccesspro.com, Select Resources, then select Technical Library, Press Browse by Product Type and Select CA4K Software to locate...

Do all EPI templates and information migrate over from CardAccess 3000 to CA4K?

Answer:
YES...All the EPI information in the CardAccess 3000 database will migrate over to the CA4K database while executing the CA4K Migration utility. Even though all templates are stored in the database, it is highly recommended to manually copy over all...

What can cause the CICP2100 and CICP2100S (Universe) controllers not to poll?

Answer:
If all the Network settings are correct and the CA4K is programmed correctly, verify the following things:
...

If I install a StarLink radio with "dual path" reporting (IP with cell radio backup), must the account report to a Sur-Gard receiver?

Answer:
No.  StarLink dual path reporting communicates from the radio installation site to the NAPCO NOC (www.NapcoNOC.com) over an IP and / or a radio path.  Once the signal reaches the NOC server it is processed normally over dial up (telephone...

If I install a StarLink radio with "dual path" reporting (IP with cell radio backup), must the account always report in Contact ID format?

Answer:
No.  When reporting over the IP path, the control panel can report in either Contact ID or 4/2 format.

At the NAPCO NOC (www.NapcoNOC.com), how do I program my StarLink dual path / StarLink Connect radios for dual path reporting with cellar (telephone) backup?

Answer:
The StarLink dual path and StarLink Connect radios are capable of dual path reporting from the radio installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet with cellar (telephone) backup.
...

I just installed the Napco StarLink Connect software, and now can connect to Honeywell panels using Compass software through the StarLink Connect radio. However, my Honeywell Compass downloader no longer allows me to connect to any of my other (non-StarLink Connect) Honeywell control panels. What do I do?

Answer:
Before using the Honeywell Compass downloader software you MUST "suspend" the StarLink Connect software.  Double-click the StarLink Connect icon in the System Tray, then click the Exit tab and click Suspend (see image below).
...

With the Napco StarLink Commercial Fire and Burglary radios, how do I to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble?

Answer:
---------------------------------------------------------------- Please see the following video:

What is the Test Timer feature, and how do I use PCD-Windows Quickloader software to program Test Timer in my GEM-P3200, GEM-P9600 or GEM-X255 control panel?

Answer:
The Test Timer schedule is programmed into the control panel using NAPCO's PCD-Windows Quickloader software.  If Test Timer is programmed, an automatic test report is transmitted to the central station on the scheduled day(s) at the scheduled...

The time stamps in my iBridge Messenger notifications are not correct. How can I correct this?

Answer:
The correct system time and time zone settings must be set using the iBridge mobile app:
...

Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID number.
...

When using the iBridge app with a StarLink Connect radio, do I need to specify the panel manufacturer in order for the correct keypad type to display?

Answer:
No.  When the panel manufacturer is selected and downloaded into the radio from the NOC website (www.NapcoNOC.com), the iBridge app automatically displays the correct manufacturer's keypad type.
...

How do I set the StarLink Connect radio for the control panel manufacturer (NAPCO, HONEYWELL or DSC) ?

Answer:
1.   After registering the radio on www.NapcoComNet.com, you must log into the Radio Management Center at www.NapcoNOC.com, click the StarLink Connect tab, then click Panel Configuration.
...

Can I perform an upload or a download to my Gemini C-Series (GEMC) control panel through the StarLink SLE-CDMA-FIRE radio when the radio is powered with 24 volts?

Answer:
No, the radio must be powered with 12 volts from the GEMC control panel to allow uploading and downloading.

Can the SLE-CDMA-FIRE be used for Commercial Fire applications? I was told the radio must be in a metal enclosure (not plastic) for Commercial Fire applications.

Answer:
The SLE-CDMA-FIRE, supplied in a red plastic enclosure, is UL 864 9th Edition approved and supports NFPA 2007, 2010 and 2013 service plans.  UL requires the SLE-CDMA-FIRE to be mounted on a single-, double- or...

What is the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting?

Answer:
The following summarizes the minimum required NOC programming (www.NapcoNOC.com) and system wiring when connecting a StarLink Fire Radio to the DACT of an FACP, utilizing dial capture mode reporting.  Check the installation and programming...

Are the StarLink Fire Radio relay harnesses that are connected to the FACP relays supervised by the radio?

Answer:
Yes.  UL requires that the 9SLE10KHARN harness be installed within the FACP enclosure, allowing the resistor network within the 9SLE10KHARN wiring harness to provide EOLR functionality at the radio input.  This...

I installed a StarLink Fire Radio and the AHJ ("Authority Having Jurisdiction") is asking to see the applicable sections in the NFPA 72 standard that permit the installation of a "sole path" communicator. Which sections apply?

Answer:
The answer depends on the version of NFPA 72 to which the local, state or federal building code conforms, and the version enforced by the AHJ.  The two versions for NFPA 72 that allow for a sole path communicator are version 2010 and version...

Is there a wiring diagram to show me how to wire a StarLink Fire Radio to the DACT of an Fire Alarm Control Panel (FACP), with the FACP to Radio wiring protected in conduit? Also, can I mount the StarLink radio to an electrical gang box?

Answer:
Yes, click here to access a printable wiring diagram and a summary of NOC programming steps.  Also, the SLE radio rear enclosure includes mounting holes to specifically accommodate single-, double- and triple-gang electrical...

I configured the StarLink SLE Fire Radio Input 2 and/or Input 3 as a Supervised Fire Alarm and/or Trouble. Yet every day at the same time the central station informs me of an E373 Zone 992 and/or 993 trouble. When I installed the supplied 10k resistors, I received a restore on these zones. Why do these zones report the same trouble every day?

Answer:
When Input 2 and/or Input 3 are programmed for Supervision, you must install the 9SLE10KHARN harness and wire accordingly (this harness is installed with two 10k resistors, one in series, the other in parallel; see image at...

Every day at the same time, my central station receives a trouble signal on Zone 992 and / or Zones 993, yet my Fire Alarm Control Panel (FACP) always displays a "normal" condition. What is generating the trouble signal?

Answer:
Input 2 and Input 3 on the Commercial series StarLink SLE radios are supervised; therefore the two supplied 10K EOLR must be installed.  If either Input is open, the radio will send a trouble signal to the central station every 24 hours until...

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