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The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply?

Answer:
It is always important to be mindful of and to calculate the total auxiliary power draw from all connected devices.  Overdrawing control panel power can damage the control panel or cause unpredictable troubles and false alarms.
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What is a control panel "cold start", and do I have to perform it during an EPROM Upgrade?

Answer:
"Cold starting" a control panel resets the control panel back to its original "default" condition, i.e. the state it was in when it left the factory.  It clears the control panel of all programming and settings.  ALWAYS perform a cold start...

Do Continental Controllers support HSPD-12?

Answer:
YES...HSPD-12 is incorporated in the FIPS-201 specification. Continental controllers support FIPS-201. 

Why are my panels displaying"Door Open Too Long" Alerts when I am not using a door contact (sensor)?

Answer:
If you are not using Door Contacts (Door Sensors), you must set the Door Sensor =0 under Configuration>Readers and then you MUST perform a DATA DOWNLOAD to the panel. This requirement was added into the Continental Software in 2017. 

Do I need to do anything before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio?

Answer:
Before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio, perform the following steps (in addition to all normal programming steps outlined in the NAPCO StarLink Connect...

Do I need to do anything before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio?

Answer:
Before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio, perform the following steps (in addition to all normal programming steps outlined in the NAPCO StarLink Connect...

How do I make the connections between a Gemini GEMC Commercial Fire control panel and an SLE-CDMA-FIRE radio?

Answer:
The wiring diagram illustrates the connections to a Gemini GEMC Commercial Fire control panel with an SLE-CDMA-FIRE radio mounted remotely (up to 100 feet away).  Also shown are the SLE-DLEXT Download...

How do I make the connections between a Gemini GEMC Commercial Fire control panel and an SLE-CDMA-FIRE radio?

Answer:
The wiring diagram illustrates the connections to a Gemini GEMC Commercial Fire control panel with an SLE-CDMA-FIRE radio mounted remotely (up to 100 feet away).  Also shown are the SLE-DLEXT Download...

How do I make the connections between a Gemini GEMC Commercial Fire control panel and an SLE-CDMA-FIRE radio?

Answer:
The wiring diagram illustrates the connections to a Gemini GEMC Commercial Fire control panel with an SLE-CDMA-FIRE radio mounted remotely (up to 100 feet away).  Also shown are the SLE-DLEXT Download Extender Module connections necessary...

Do I need to do anything before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio?

Answer:
Before programming a Honeywell VISTA-21iP control panel with Honeywell Compass software through a NAPCO StarLink Connect radio, perform the following steps (in addition to all normal programming steps outlined in the NAPCO StarLink Connect...

Can a remote release button be used on the Trilogy Networx locks?

Answer:
Yes, it is a new feature in CardAccess 3000 V2.9.88 and it's also available in the CA4K.  There is a one button and a four button remote release available. 
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Why am I getting a message "Database Task Service" not installed when I try to launch a CardAccess 3000 Workstation?

Answer:
The Database Task Service does not get installed on a CardAccess 3000 Workstation. You must check the settings in the Database Utilities and verify they are configured for a Workstation and are correct. 

Is it possible to report openings and closings in 3/1 format? How do I set up users to report openings and closings when reporting in 3/1 format? How does my central station differentiate between users for reporting purposes?

Answer:
It is possible to report user openings and closings to your central station using 3/1 format, but due to the limited amount of information that can be transmitted when using 3/1 format, certain aspects of the data may not be available for...

How do I join the all-inclusive iBridge Connected Home Dealer Program?

Answer:
Contact your local Napco sales representative with your dealer request.  To find your local Napco sales representative, click the following link and select your region:  http://www.napcosecurity.com/sales/. 
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How do I change my StarLink GSM radio subscriber information?

Answer:
How to change your StarLink GSM radio subscriber information:  

How do I set up my StarLink Dual Path radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup (Wireless LAN Connection)?

Answer:
The StarLink Connect radios are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup.  Note:  Wi-Fi cannot be used on UL Burglary installations.
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When I use the metal key with my Trilogy Narrow Stile lock, I noticed the key cylinder operates a little differently compared with other Trilogy locking products. Why?

Answer:
With the Narrow Stile locks, the metal key must be rotated fully before the lever can be used to retract the latch.  The unit will remain unlocked as long as the key remains in the cylinder.  To lock, simply rotate the key in the opposite...

Why do the "Available Locks" seem to disappear when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available?

Answer:
When a Networx lock is "discovered" in the DL-Windows software, a DL-Windows Lock Profile is required to be "Linked" to the physical lock to allow communication with DL-Windows.
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Can a XY matrix keypad be connected to an Accelaterm?

Answer:
NO...The Accelaterm does not offer an XY interface. Note: Most newer controllers do not support XY Matrix keypads.

Are virtual inputs supported on the CICP2100 and CICP2100S (uniVerse) controllers?

Answer:
Yes, Virtual inputs are supported on Reader 1 of the CICP2100 and CICP2100  (uniVerse) controller. Virtual Inputs on Reader 2 are not supported since you cannot configure a door sensor or strike relay on Reader 2. 
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