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How do I program StarLink radio-generated signals to ensure these signals follow through to the central station and not terminate at the Napco NOC?

Answer:
By factory default, the StarLink radio will not send any signals to the central station pertaining to radio generated signals. The signals will still appear in the event log (due to 10 nines programmed in the Advanced tab in the NOC website). For...

Does the NETPANEL support ABA barcodes or magstripes?

Answer:
No, ABA barcodes or Magstripes are not supported on the NETPANEL that is used with the CardAccess 3000 or the CA4K software. 

How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
...

How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
...

When trying to use the Automation tab in the NL-MODCONFIG software, why does a blank screen appear without any of my Z-Wave devices listed?

Answer:
Check for out-of-date firmware. We recommend that you periodically check to see if your firmware is current. For example, as of March 28, 2017, the latest iBridge firmware version is 3N7, and the latest Z-Wave firmware is version 6176. Notice that...

How do I program my GEM-P3200, GEM-P9600 or GEM-X255 control panel to manually open a door using the iBridge app?

Answer:
The GEM-ACM1D is an accessory that adds access control functionality to the above listed control panels. The GEM-ACM1D provides controlled access to a door by releasing a magnetic lock or electric strike when a valid Prox Card is presented to a...

How do I connect 2-wire and 4-wire smoke detectors to an automatic gate with Gemini GEM-P3200, GEM-P9600 and GEM-X255 control panels?

Answer:
When a fire alarm occurs within a premises that has a powered front entry gate, it is important for the gate to open upon a fire alarm condition to permit entry to the fire response team. Detailed below are the steps for wiring 2-wire and 4-wire...

What are the default CA3000 and CA4K SQL users and passwords?

Answer:
In the CardAccess 3000 and CA4K (V1.1.16 or older), the following are the default SQL users and passwords:
...

What are some things to check if the CA4K does not launch after a new installation?

Answer:
1) Verify the CA4K sofware is licensed. Verify the software license is  Imported, Registered and Activated. This can be checked in the CA4K License Manager utility. 
...

Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

I am very familiar with using the www.NapcoNOC.com website to program StarLink communicators. However, are there any new features in the www.NapcoNOC.com website that I should be aware of?

Answer:
When using the www.NapcoNOC.com website to program the StarLink radio with the central station telephone number, a convenient new clipboard feature allows the telephone number to be automatically copied to the Advanced tab. To use this new...

How do I program my Gemini C-Series (GEMC) and Firewolf control panel NAC circuits to synchronize System Sensor and/or Wheelock strobes or horn/strobes?

Answer:
Program your Fire zones for the required on-board panel NACs (NAC A and/or NAC D for 32 and 96 zone control panels; NAC A and B or C or D for 128 and 255 zone control panels, shown below).
...

How do I wire and program supervised NAC extenders with my Gemini C-Series (GEMC) and Firewolf control panel?

Answer:
Some fire installations require additional NAC circuits beyond the integral NACs provided on the control panel. All Gemini C-Series (GEMC) and Firewolf control panels have the ability to synchronize up five supervised NAC extenders (using System...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

Why are my User Codes not uploaded or downloaded when I upload from iBridge Messenger?

Answer:
All User Codes must be designated as Arm / Disarm codes in order for them to take effect within the iBridge Messenger software.  Note:  You are not permitted to upload or download disabled User Codes to / from a control panel.

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

Do I need to connect the StarLink Connect radios to an Internet connection in order for the iBridge-associated functions to operate?

Answer:
No, a LAN connection is NOT required for the iBridge functions to operate. All radio functions will operate over the cellular connection. The LAN connection is used for reporting alarm signals to the NAPCO NOC, thus the StarLink Connect radio...

How do I sync the time between the CardAccess 3000 Host and the Salient Server?

Answer:
1) There is a button in Camera configuration page to Synchronize PC time to DVR Servers.   2) Also, can use CICTimeSync.exe file in tools folder to Synchronize PC time with Global Time synch servers, like in CA3000  

Can the IBR-ZREMOTE Z-Wave Controller run with a Savant Home Automation system?

Answer:
Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

I am using the Honeywell Compass software to program a Vista alarm control panel, but I am using a combination of Honeywell AlarmNet and Napco StarLink radios. Should I perform any additional programming within the Honeywell Compass software?

Answer:
Yes.  When using Honeywell Compass software for programming Vista alarm control panels, and when using a combination of Honeywell AlarmNet and Napco StarLink radios, create a second TCP/IP port in the Compass software for StarLink radios, as...

How do I program my alarm control panel and NetLink NL-MOD to report full Contact ID via TCP IP Communications?

Answer:
PCD-Windows Quickloader and NL-MODCONFIG software v3.0.3.0 or greater is required.

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
The ArchiTech series N90 (cylindrical) N95 (mortise) support the iLock Bluetooth app. The model number must contain the letter J (N90J or N95J) or T (N90T or N95T) to indicate that the Bluetooth option is present.
...

Every time I communicate from my AL-DTM to multiple computers, why do I receive a "Security Code Error" message, despite using the same SQL database?

Answer:
When programming with DL-Windows (and the AL-DTM), your computer is assigned an identification number to prevent accidental overwriting of data. Although you may be using the same SQL database, the AL-DTM is considered separate hardware. This issue...

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