Filter By Brand

FAQs By Category

Results Per Page | Showing 721-760 of 1896 Results | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48

With StarLink Dual Path and StarLink Connect communicators, does dual path reporting (IP with cell radio backup) require that the account report to a Sur-Gard receiver?

Answer:
No, StarLink Dual Path and StarLink Connect communicators with dual path reporting (IP with cell radio backup) do NOT require that the account report to a Sur-Gard receiver.
...

With StarLink Dual Path and StarLink Connect communicators, does dual path reporting (IP with cell radio backup) require that the account report to a Sur-Gard receiver?

Answer:
No, StarLink Dual Path and StarLink Connect communicators with dual path reporting (IP with cell radio backup) do NOT require that the account report to a Sur-Gard receiver.
...

How do I reset my iBridgeVideo cameras back to their original factory settings?

Answer:
Note: Each camera has a Reset/WPS button located on the back side of the camera (for the outdoor dome camera, the Reset/WPS button is located underneath the dome enclosure).
...

How do you replace an older iSeeVideo, iREMOTE-MOD or iBridge device without creating a new subscriber?

Answer:
Log in to www.NapcoComNet.com with your dealer information. Click My Subscribers (at the top of the screen, as shown below).
...

How many users can answer the IBV-DBELL Video Doorbell when the doorbell button is pushed?

Answer:
All users will receive a doorbell-push notification, but only the first user, upon pressing the answer button (the "green telephone" icon) will be connected for 2-way talk. If another user also responds to the doorbell-push notification, they may...

How many IBV-DBELL Video Doorbell users can receive motion notifications?

Answer:
Up to 6 users can receive notifications on their mobile device through the iBridgeVideo mobile app.

How many users will the IBV-DBELL Video Doorbell support?

Answer:
The IBV-DBELL Video Doorbell will support up to 6 users.

With lock models DL4500 and/or PDL4500, if I rotate the interior tailpiece, there is no audible or visual response to indicate the lock has initiated Privacy Mode (i.e. valid User Codes still allow access).

Answer:
When configuring a DL/PDL4500 lock for Privacy Mode, first ensure the two white wires (with the black plugs) are connected correctly. These wires are connected to the micro switch that controls the initiation of Privacy Mode. Second, ensure the disc...

Why does my previously working DL-Windows V5 installation now produce an error, stating "Unable to Connect to the Database"?

Answer:
If DL-Windows has not been launched for a period of time, sometimes only more than a couple of days, Microsoft Windows may decide to conserve computer resources by stopping the service that supports the DL-Windows database. The following message...

Can a NAPCO keypad be installed into single- or double-gang junction box?

Answer:
Yes!  Use the GEM-RPB5  Keypad Junction Box Mounting Kit (see instructions).
...

How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?

Answer:
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
...

How do I change the default password to the iBridgeVideo app?

Answer:
Open the iBridgeVideo app on your smartphone. Tap Me (located at the bottom right), then go to Settings > Account and Security > Change Password and type the old and new passwords.

How do I wire and program the DMP XT Series (XT30â„¢ or XT50â„¢) control panels for remote control using a Napco SLE series radio?

Answer:
The DMP (Digital Monitoring Products) XT Series control panels are available in two models.  The XT30™ offers 42 zones; 10 onboard and 32 via the eight keypad addresses.  The XT50™ offers a maximum of 58 zones; 10 onboard and up...

The timestamp in my iBridge notifications is incorrect, how can I correct it?

Answer:
Open the iBridge App and open User Settings (tap the "gear" icon). Then press Home > Update Z-Remote Clock. Note: The smart device used to update the time zone must physically reside within the iBridge time zone to be updated (the time is...

What is the maximum regulated input voltage rating for the StarLink Fire panel powered cellular communicators?

Answer:
The published regulated input voltage rating for the StarLink Fire cellular communicator is 25V DC, however it has been tested and approved by UL to function properly at a regulated input voltage not to exceed 27.5V DC.
...

Why isn’t my StarLink radio reporting through IP when using Fire Input Triggers IN2 or IN3?

Answer:
To have your triggered inputs report over IP, you must program an actual receiver telephone number and account number (in the NAPCO NOC website, click the Advanced tab, shown in the image below in yellow highlighting). This is similar to using a...

When using the iBridge app with a StarLink Connect radio, do I need to program the app with the manufacturer to ensure the correct Napco, Honeywell or DSC keypad is displayed?

Answer:
No, the iBridge app does not need to be programmed to display the correct keypad (Napco, Honeywell or DSC).  When the control panel manufacturer is programmed and downloaded into the radio from the NOC, the iBridge app automatically displays the...

When using the iBridge app with a StarLink Connect radio, do I need to program the app with the manufacturer to ensure the correct Napco, Honeywell or DSC keypad is displayed?

Answer:
No, the iBridge app does not need to be programmed to display the correct keypad (Napco, Honeywell or DSC).  When the control panel manufacturer is programmed and downloaded into the radio from the NOC, the iBridge app automatically displays the...

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Can I use a GEM-RECV32 with an older GEM-P816 or GEM-P1632 control panel that is running older version 9 firmware?

Answer:
Yes, however the control panel will only see 16 points because these older versions did not support 32-point receivers.

When a StarLink SLE-Commercial radio is reporting via IP to a Sur-Gard IP receiver, how do we program a 24 Hour Test Timer when using the contact inputs located on the radio?

Answer:
It is not possible to send a 24 Hour Test Timer when using contact inputs and IP reporting, nor is it necessary or required.
...

How do I reset a password that was set for Telnet while programming the Lantronix Xport?.

Answer:
For the Supertwo and Accelaterm Lantronix XPort, it is recommended not to set a password for Telnet while configuring the XPort. If you set a password and do not remember it, please contact Lantronix for the correct reset procedure. 

40 Results Per Page | Showing 721-760 of 1896 Results | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48