Filter By Brand

FAQs By Category

Search FAQs

Search FAQs

Results Per Page | Showing 1-40 of 1913 Results | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48

What are my DL-Windows Backup Options?

Answer:

Backup & Restore DatabaseThe only method that can back up all your accounts into a single file. The Restore Database function replaces your entire current database with the backup.
...

Is my Alarm Lock narrow stile door lock a model DL1200 or DL1300?

Answer:

The narrow stile DL1200, shown at left, is based on DL2700 electronics that feature stand-alone keypad programming.  The narrow stile DL1300, shown at right, includes two ports on the front of the lock for a wired connection to a PC running...

Can I stop a Group from having access for a day and then have my existing Schedule automatically re-enable the Group the next day?

Answer:
Yes, you can override an existing Schedule by temporarily disabling a Group.  The Group will be automatically re-enabled by the next scheduled event.  Enter Program Mode (press the Master Code and press the "AL" key).  Use the...

What are the voltage limits for each relay inside the DK3000?

Answer:
Both the main and AUX relays are rated as follows: SPDT (Single Pole, Double Throw) Form C, N/O, N/C, C 8A @ 24VAC or VDC 24 Volts MAXIMUM  

While programming a NAPCO control panel to report to a central station, the business telephone line requires first dialing a specific number to get an outside line, then the system needs to wait for a dial tone. How do I program all of this?

Answer:
Businesses with a POTS (Plain Old Telephone Line) often require a special number to be dialed, followed by a short delay, to secure an outside line with a dial tone.  To program the control panel to perform these steps, use PCD-Windows...

How do I address the GEM-ACM1D Access Control Module to a specific keypad number?

Answer:
To address and assign the GEM-ACM1D Access Control Module to a specific keypad number, use PCD-Windows Quickloader software as follows:
...

How do I export account information from PCD-Windows Quickloader software?

Answer:
Data from Quickloader, such as Area and keypad assignments, central station information, zone features, etc., can be easily exported as a text file.  Proceed as follows:
...

How do I send lock programming from DL-Windows to my non-Networx T3 door lock?

Answer:

In DL-Windows, select the lock to be programmed and select the Communication button located at the top left. Select Send to Lock.
...

Can I add to DL-Windows different brands of proximity credentials that each have different Facility Codes?

Answer:
Yes.  DL-Windows allows you to add proximity credentials that have different Facility Codes.
...

How do I create a custom card format in DL-Windows for enrolling proximity cards that do not use a pre-defined card format?

Answer:
In the DL-Windows Global Users screen, select an empty row in the User List, then select the + Add Card button (see image below).
...

Which Events are available in DL-Windows for Networx Trilogy door locks?

Answer:
The image below displays a list of available events from which to choose in DL-Windows locks: 

In the PCD-Windows Quickloader Event Log, what triggered the entry "Bad Subscriber ID in History"?

Answer:
The event "Bad Subscriber ID in History" indicates there is no subscriber ID number programed for the Area that went into alarm.  Remedy this by adding the correct subscriber ID number or by simply disabling reporting for the zones in that...

Why does the voltage on the secondary communication port drop to zero whenever my StarLink communicator detects a trouble?

Answer:
StarLink Dual Path Fire Communicators support the patented* UL 864 listed "Self-Supervising Fire Communicator" feature that allows the communicator to annunciate a communication trouble as per NFPA without the need for a 3rd party UL relay or any...

Can the NAPCO control panels be programmed to provide constant 12VDC upon arming Area 1?

Answer:
Yes!  The NAPCO Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255 can be programmed to provide constant 12VDC upon arming Area 1.  This is useful, for example, when installing an LED to indicate if the...

How do I set the keypad address and control panel type through a StarLink Connect Communicator?

Answer:
In the NAPCO NOC website (www.NapcoNOC.com), program the keypad address and panel type, select the StarLink Connect tab and select Panel Configuration:
...

Why do some E-Access configuration or update screens take a long time to load or show incomplete data?

Answer:
When the system is connected only through a switch and has no internet connection or router, certain screens—such as the update and configuration screens—may experience delays. This occurs because the system first attempts to reach the...

Is my narrow stile exit trim lock supplied with a tail piece or is it supplied separately?

Answer:
Different tailpieces are required depending on the exit device paired with the lock, therefore tailpieces are not included.  5 different tailpieces are available, all the same shape but of different lengths:
...

Passage Mode allows entry through the door without the need for a User Code. Is there an easy way to allow selected authorized users to enable or disable Passage Mode?

Answer:
Yes!  Function 51 provides various ways to allow selected users to easily enable and/or disable Passage Mode.  Specifically, Function 51 allows you to select how the lock responds to other available Passage Mode options such as Functions...

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

I'm planning to install my Alarm Lock Exit Trim access control lock with a Precision 2100 rim exit device. The Precision exit device features a center driven cam. Is there a cam "adapter plate" available?

Answer:
Yes.  To allow a Trilogy Exit Trim lock to work with a Precision 2100 rim exit device, replace the factory Precision backplate with a "Backplate Center Driven Cam" adapter plate (purchased separately through Precision, part # BP21, shown...

What is the 'Loop Response' in control panel programming?

Answer:
Loop Response is the amount of time that a normally-closed circuit must remain open (or a normally-open circuit must remain closed) to trigger an alarm.  The longer ("slower") the loop response time, the more immune the system will be to false...

How do I program a FireLink control panel Supervisory zone with the feature Supervisory Alarm Auto Reset using the FireLink Cloud programming portal (www.FireLinkPro.com)?

Answer:
When Supervisory Alarm Auto Reset is enabled, if a Supervisory zone is activated, the supervisory "SUPV" icon and keypad sounder automatically reset when the condition clears.  To program this feature in the FireLink Cloud programming portal...

Can I program my FireLink / GEMC fire alarm system to allow an HVAC system to be independently overridden and restarted after a fire alarm HVAC shutdown?

Answer:
Yes!  When a fire alarm activates, the Heating, Ventilation, and Air Conditioning (HVAC) system is generally required to be shut down to prevent the spread of smoke and fire.  After a fire alarm-triggered shutdown, the HVAC system does not...

In my GEM-P1664 control panel, can I enable selected users in single or multiple Areas?

Answer:
Yes.  Launch PCD-Windows Quickloader, open User Assignment > User/System Codes, select the user that you want to assign to multiple areas.  As shown in the example below, Mike is User #1 and as manager he has programming abilities and...

With the Gemini C-Series (GEMC) control panels, can I program horns and strobes to silence simultaneously?

Answer:
Yes.  As shown below, launch PCD-Windows Quickloader, open NAC/Output Assignment > NAC/Output Options and add a check to Horn/Strobe Simultaneous Silence.

Can I make the siren briefly sound when I arm my burglary alarm system?

Answer:
Yes.  To have the siren sound momentarily (for 4 seconds) upon arming, launch PCD-Windows Quickloader software and:
...

Can I change the GEM-X255, GEM-P9600, or GEM-P3200 control panel Aux Relay into a dry Class C relay?

Answer:
Yes.  As shown in the diagram below, cut the jumper "A" to change the control panel Aux Relay into a dry Class C relay.
...

What outbound ports does MVP Access use?

Answer:
MVP Access uses the following outbound ports for communication:• Port 5052 – Panel Communication• Port 5072 – Wireless Gateway Communication• Port 6072 – Mobile Link Communication
...

What is the NAPCO StarLink "Smart Download"?

Answer:
When updating the StarLink Communicator firmware, the option Smart Download is available:
...

How can I use my NAPCO Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panel to automatically turn off a water shut off valve controller--but only when I arm the system and leave the premises?

Answer:
The Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panels can be programmed to provide a voltage trigger or a dry contact closure using a low current relay.  This relay can be used to trigger your water valve controller to close...

How do I wire multiple relays of a relay output module (such as the model GEMC-RM3008) to allow power through to the same output if any one of the wired relays is tripped?

Answer:
The wiring shown below permits multiple relays to allow power through to the same output if any one of the wired relays is tripped.

How do I unlock a NAPCO Fire alarm keypad to allow for remote downloading?

Answer:
NFPA 72 and UL 864 prohibit remote downloading to a Fire Alarm Control Panel unless a qualified technician is physically at the control panel installation site.  To ensure a technician is on site, the Fire system keypad must first be unlocked...

Do I need to register a NAPCO Prima 'demo' unit?

Answer:
Yes, all Prima systems must be activated, including 'demo' units.  The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors.  The Prima unit is...

To clear an alarm condition in my Prima system, is the Master passcode required?

Answer:
Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition.  The Master passcode is required and cannot be changed in the system Settings.
...

How do I use the NAPCO Prima PFOB Multi-Button Keyfob 'SOS' button?

Answer:
On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds.  Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...

My Prima system is connected through the cellular network only. What is my signal?

Answer:
If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM.  The RSSI Level History is located near the bottom of the web page.  An acceptable...

What is an acceptable Wi-Fi signal level I can use when installing a Prima PCAM Indoor/Outdoor HD Camera?

Answer:
When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
...

40 Results Per Page | Showing 1-40 of 1913 Results | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48