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In the Air Access 'Lockdown Control' screen, what are "Lockdown Areas" and "Threat Levels"?

Answer:
Air Access Lockdown Control: Lockdown Areas and Threat Levels:
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In my Prima system, how do I change a sensor zone type?

Answer:
1.  In the Home screen, select the Settings menu ("hamburger" icon at the top left), then select Devices.
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How do I change a Prima account number after the Super Panel has previously been registered and activated?

Answer:
The following describes how to change the account number of a Super Panel after it has already been registered and activated.  Note:  All confidential information has been erased from the images that follow. 
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How do I change or turn off the Transmission Delay (Abort Delay) using my Prima Super Panel?

Answer:
The Transmission Delay (also called "Abort Delay") duration allows for the cancellation of the central station alarm report by the disarming of the Prima Super Panel before a report is sent.  If the delay period ends without disarming, an alarm...

Why do I receive Prima doorbell notifications but not my doorbell video feed?

Answer:
If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows: 
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Is the FireLink / GEMC control panel Point ID reporting code "E300 area 00 Z1 A00" a Z1 trouble?

Answer:
Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble. 
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How do I use PCD-Windows Quickloader software to program a Test Timer with the GEM-P3200, GEM-P9600 and GEM-X255 control panels?

Answer:
With the GEM-P3200, GEM-P9600 and GEM-X255 control panels, program a Test Timer as follows:
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Why are the logged Sur-Gard IP signals appearing to be processed successfully but in fact are not being forwarded to the central station?

Answer:
Open the account in the NAPCO NOC website (www.NapcoNoc.com) and verify the DNIS number is displayed correctly.  For example, all leading (L) or trailing (T) zeros are displayed.
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Why is the Chime tone not sounding at the keypad when the Chime Zone is violated?

Answer:
If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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On my StarLink dual path communicator, which input is in trouble if LED labeled "D5" is flashing 8 times?

Answer:
When the LED labeled "D5" is flashing 8 times, the 10KΩ resistor is missing or there is an open circuit in one of the communicator inputs, IN2 - IN5.
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My Prima Super Panel was deleted from the system in error (the message "WARNING No gateway entries exist" appears). How do I re-enter the previously added Super Panel (or add a new one)?

Answer:
The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website). 
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How do I silence the Prima Super Panel arming and disarming voice announcements?

Answer:
To silence your Prima Super Panel arming/disarming voice announcements:
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How does the NAPCO Prima panel handle 'smash and grab'?

Answer:
The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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How do I test my SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly?

Answer:
Testing the SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly:
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Where is the Prima Super Panel "Unit ID" displayed?

Answer:
A Unit ID is a unique identifier assigned to each Prima Super Panel.  It is displayed in the following locations:
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Is there a menu-driven method for rebooting my Prima Super Panel without removing the power source or backup battery?

Answer:
Yes, to reboot your Prima Super Panel without removing the power source and backup battery, use the following menu-driven reboot method: 
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How do I reset my NAPCO Prima Super Panel back to its original factory settings?

Answer:
If you need to reset your Prima Super Panel back to its factory default condition, proceed as follows, but be aware that resetting will completely remove all settings, sensors, devices, and monitoring settings.  
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What are the available Prima communication methods?

Answer:
The Prima Super panel is dual-path capable and can communicate signals over Wi-Fi-only, Cellular-only, or Wi-Fi with Cellular Back Up.

How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

In the Air Access cloud, why are my edits and other changes not being saved?

Answer:
Be sure to use a compatible browser when using the Air Access cloud such as Microsoft Edge, Google Chrome, and Mozilla Firefox.  Use of other non-standard browsers could prevent the saving of modifications. 

When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, will Administrative User Codes override (i.e., "bypass") Privacy mode to allow access through the door?

Answer:
When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, remember that all Administrative User Codes will override (i.e., "bypass") Privacy mode to allow access through the door.  By design, all Administrative User...

I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

How do I set up my StarLink SLE-MAX2-series communicator for Dual Sim supervision?

Answer:
To set up your StarLink SLE-MAX2-series communicator for Dual Sim supervision, review this informative video:
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Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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How do I set up a new Prima security system?

Answer:

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With my SLE-MAX2 Fire communicator, how do I enable "Super Dual" supervised dual path, dual carrier reporting?

Answer:
1.  Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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If I use a Gemini C-Series (GEMC) control panel as a "Burg-only" control panel, do I have to add resistors to all NAC circuits?

Answer:
Yes.  As shown in the image below, if you are using a Gemini C-Series (GEMC) Control Panel as a "Burg-only" control panel, you MUST add resistors to all NAC circuits as they are all supervised.  Remember, Area 1 will always be a Fire Area,...

Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

How can I test the programming of an existing Test Timer feature?

Answer:
To test the programming of an existing Test Timer feature:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

I am installing an FACP that only supports SIA format; it is locked-out and requires special programming to change the reporting format. Do the StarLink SLE-MAX2-series communicators have an automatic SIA to CID conversion feature?

Answer:
Yes!  StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes.  In addition, SLE-MAX2-series communicators...

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