FAQs
My very robust "enterprise class" firewall is blocking streaming iSeeVideo. Can I use port forwarding (opening a port in a router or firewall) to allow the streaming video to penetrate this robust firewall?
In virtually all cases iSeeVideo devices will penetrate firewalls and allow iSeeVideo streaming video. However, more robust enterprise class firewalls may restrict inbound connections, blocking streaming video. In these cases port forwarding (opening a port in a router or firewall) is required for video streaming. Again, be aware that the following is NOT required unless your firewall is blocking streaming video:
Which Port Number should I forward to my iSeeVideo Device?
For port forwarding instructions with a particular modem and/or router, refer to the manufacturers installation instructions. Generally, once the port forwarding configuration section of the modem / router is found, you can then select the port, the protocol (TCP or both TCP/UDP) and the local IP address of the iSeeVideo device to which to forward the video stream.
Note: Many routers (especially enterprise level) will allow limiting the range of DHCP addresses given out; once the range is set, it is possible to populate (pre-load) the port forward table following the rule above.
Note: iSeeVideo cameras create a communication channel on port number 8060. By port forwarding port 8060, cameras can establish the command and control protocol with one of the iSeeVideo Cloud servers. In addition, please note that FTP port 21 and / or 1221 should be opened if video clip cloud recording is enabled in the camera.
Another option is to set up a "Demilitarized Zone" (also called a "DMZ") between the private network and the local IP address of your device.
If you cannot find the IP address that the iSeeVideo device received on the network (or if these instructions are insufficient), call our Tech Support Hotline at (800) 645-9440. Note: The DMZ option opens all ports to any IP address specified. Therefore, if you use the DMZ option, you will not need to be concerned with any ports to forward but only with the IP address assigned to the iSeeVideo device, as the DMZ option opens all ports.
Finally, some advanced firewalls / NAT appliances may require you to establish inbound / outbound rules based on the camera's IP address, and even MAC address filtering alignment. If that is the case, please contact the site's network administrator to further diagnose.