FAQs
The StarLink radios have a line-cut detection circuit that allows a radio configured for backup mode to convert central station communications from Telco to cellular when the Telco line voltage drops below a threshold. However, if the Telco connection is a VOIP system, the cable modem may continue to put out line voltage even though the Internet is down, in effect inhibiting the communication of the alarm. How can this be prevented?
StarLink radios include a smart backup feature that allows the radio to monitor the central station communication to ensure that a proper kiss-off has occurred, with an automatic switchover to cellular communications if no kiss-off is detected. This allows the radio to switch to backup mode if the telephone line voltage drops below the normal threshold OR if no kiss-off is detected at the conclusion of the central station communication.
The smart backup feature allows the radio to monitor all calls dialed to one of the programed central station telephone numbers. If for any reason a proper kiss-off is not detected at the end of the communication, and the programmed number of failed communication rounds has been reached, the radio automatically communicates the alarm report to the NAPCO NOC for transmission to the central station receiver.
To configure the radio’s smart backup feature to monitor central station communications:
- Go to the NAPCO NOC at http://napconoc.com/, open the radio and go to the Advanced tab.
- There are provisions for 3 Telco numbers to be entered under Failed Rounds/Telco 1, Failed Rounds/Telco 2, Failed Rounds/Telco 3. Enter the same central station telephone number(s) that the control panel is programmed to dial.
- For each number you can set the number of failed communication rounds that the radio will allow before it takes over the communication to the central station. The default of 4 Failed Rounds is the recommended value.