FAQs
I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
- Uninstall and re-install the NL-MODCONFIG software. If you have more than one version of the NL-MODCONFIG software installed on your PC, you must first uninstall ALL versions before re-installing the software. Note: Uninstall all versions using the Control Panel > Programs and Features screen, then delete the "NL-MOD Config" folder located in C:\Program Files (x86)\Napco Security Group. If you wish to back up your existing accounts, copy the NL-MODCONFIG folder to your desktop, and after you finish re-installing the new NL-MODCONFIG software, import the files from your desktop using the software. After the reinstallation process, test the NL-MODCONFIG software by performing a standard search.
- Reset the missing module by removing its default jumper, power cycle the module and leave the jumper off for 2 minutes. After 2 minutes, replace the jumper and test the NL-MODCONFIG software by performing a standard search.
- Disable your wireless connection and connect your PC to your router directly using a CAT5 cable. Then test the NL-MODCONFIG software by performing a standard search.
- Locate the static IP address of the NL-MOD either through your router interface software or through your Windows Command Prompt. Perform a search by entering this static IP address directly into the "Find Static IP NL-MOD" search utility in the NL-MOD Configuration Software.
If you still are unable to find your device(s) or are experiencing other issues, contact NAPCO Technical Support at 1-800-645-9440 (option 3).