FAQs
With the SLe-GSM Radio Communicator, what is the charge for a runaway alarm where hundreds of signals are received in one day?
For runaway alarms, we will consider the hundreds of signals received in one day as one occurrence. Napco will contact the dealer and will suspend the account (thus deactivating the SLe-GSM radio) for the dealer, if the dealer agrees. In cases where Napco is unable to contact the dealer and the runaway alarms are impacting the operations of the Napco Network Operation Center and the Central Station, Napco reserves the right to temporally deactivate the SLe-GSM radio.