FAQs
I pressed a valid User Code at the Marks keypad, and although the LED flashes green to indicate the User Code was valid, the door does not open. What could be the issue?
If the lock is an i-Que2 mortise lock and it was recently installed, the issue could be a mis-aligned clutch notch. A mis-aligned clutch notch will also prevent access with the metal key. If the lock is an i-Que1 cylindrical lock, the issue may be the result of not connecting the red and gray motor wires, or a shorted wire due to a pinch or cut from improper installation. The green LED indicates the User Code is valid; listen closely and ensure the motor is running to unlock and re-lock the device.