FAQs
Can you explain the functions available in the My Remote Keypad administration screen on the iRemote-MOD website (www.myremotekeypad.com)?
The following explains the functions available in the My Remote Keypad Admin screen.
Activate a new iRemote-MOD
Click this option to activate a new (or add / replace an existing) iRemote-MOD device. See installation instructions (WI1870) for more information regarding this option.
Subscribers
Click this option to view Subscriber details. Subscriber details are all customer details submitted during the initial activation and creation of a Subscriber account. Also use this option to disable a Subscriber account (such as for customer non-payment). To disable an account, simply click Edit, un-check the Active checkbox and click Save.
Users
Click this option to view the users of all accounts. You can search for your customer's user ID if forgotten or misplaced. You can also reset their password to "1234" or click "Forgot your Password" to have their password emailed to them (the Email field for the user ID is the email address used for this password reminder). In addition, the Account field displays each user's assigned account number.
iRemote-MOD Devices
Click this link to access all iRemote-MOD devices branded and/or activated to all accounts listed under your dealer ID. You can use this screen to deactivate iRemote-MOD devices in the event you need to add them to another account, remove them entirely or disable an iRemote-MOD due to customer non-payment. To deactivate a particular iRemote-MOD device, simply click Edit for the iRemote-MOD device in question, un-check the Active checkbox, and click Save.
Change a Subscriber's Keypad type
Click this option to change a subscriber's keypad type. Note: Before changing a subscriber's keypad type, you will need to know what account number to enter. The account number can be listed under Users, iRemote-MOD Devices, or Subscribers for your customer account. Use any one of these fields to find the account number to allow the change of your subscriber's keypad type.
Edit Dealer "Administrator" User
Click this option to make changes to your dealer information such as changing your Password, Email Address or Full Name. The Email Address field in this screen is the email address used if you forgot your password and used the "Forgot your Password" link.
Upload a new Logo
Click this option to add or replace your dealer logo displayed for your customers when they log into their My Remote Keypad account. At this page there is a recommended image resolution for your logo and maximum file size requirement. For best results, try to stay within the recommended image resolution. In addition, files above the file size limitation will not upload.
Exit
Click this option to log off of your System Administration Dealer Account.