FAQs
Can I use the NetLink NL-MOD with older control panel firmware versions?
NOTE: This applies to Control Panels GEM-P3200 and GEM-P9600; and Keypads GEM-RP1CAe2, GEM-RP2ASe2 and GEM-RP3DGTL
The NetLink NL-MOD and NET-COMM Internet reporting module requires a minimum firmware version for both the control panel and keypad(s). If your older model GEM-P3200 or GEM-P9600 control panel and GEM-RP1CAe2, GEM-RP2ASe2 or GEM-RP3DGTL keypad is outdated, upgrade as follows:
Identifying Control Panel Firmware Versions
To check remotely using PCD-Windows Quickloader, open the Account and click Help, About Current Account… and the Panel Software Version is the first entry listed. Control panels running firmware before version 20 must be updated.
In addition, the control panel motherboard must be version 18 (or greater), as printed on its "triangle number" (a triangular shaped sticker affixed to the motherboard).
Identifying Keypad Firmware Versions
The keypad firmware version can only be identified at the keypad itself. Upon entering Dealer Program Mode, the keypad displays both the control panel firmware version and the keypad firmware version as shown below. For example, with control panel firmware version 20, the keypads must display the following firmware versions (or later):
- GEM-RP1CAe2: Requires minimum version 6 (display reads "2006")
- GEM-RP2ASe2: Requires minimum version 5b (display reads "205b")
- GEM-RP3DGTL: Requires minimum version 1C (displays reads "20/1C")