FAQs
What is an E23-00 trouble code and how can I resolve this?
An E23-00 trouble indicates a Burg bus failure. The control panel is not communicating with one or more Burglary devices connected to the keypad data bus. Trouble E10-NN, E12-NN, E14-NN or E06-NN usually accompanies this E23-00 trouble. This trouble may occur if the control panel is programmed with more devices than are connected. This trouble may occur if your green and yellow data wires are shorted on your data bus. Verify the control panel program and ensure the devices are addressed correctly. If the trouble persists, wire all devices (including keypads, EZM modules, relay boards and receivers) directly to the control panel. If this clears the trouble, test and repair the wire(s) as necessary. If keypads are inoperable while viewing the status using Quickloader, then it is highly likely a short exists on the remote power wires (the devices are unpowered and will not communicate with the control panel, thus causing a Burg bus failure).