FAQs
I am unable to gain access when swiping an HID card that was included with the Napco HID Card / Reader Kit (GEM-1DITKA). What can I do?
Run PCD-Windows Quickloader software, open the Keypad Assignment screen, ACM Assignment tab. Check the "Enable Napco Proprietary Access Format" check box (or enable location 2780 and add "2"). In addition, ensure a schedule was not created for access control while testing.
Since Napco's proprietary proximity card reader is not being used, the HID Reader and HID cards in the Kit are only recognized when the feature "Enable Napco Proprietary Access Format" is enabled using PCD-Windows Quickloader software.
If you are still experiencing difficulty and are unable to use your HID Cards, please contact Technical Support at 1-800-645-9440 (option 1).
(The above answer applied to the following models: GEM-ACM1D Access Control Accessory for use with control panels GEM-P3200, GEM-P9600 & GEM-X255; GEM-1DITKA HID Card/Reader Kit; PCD-Windows Quickloader software).