FAQs
Is there a maximum number of stored video clips permitted with the Prima security system?
The number of clips available per month depends on the plan selected. For example, the number of clips available per month with the '2-Camera' plan:
- Video Storage (Cloud): 250 Clips / month
- Video Upload (Viewing Clips from the Cloud): 1250 Clips / month
After 250 clips are uploaded to the cloud, no more clips will be uploaded until 12:00 AM on the first of the following month. Every time a clip is viewed directly from the cloud, the 1250/month allotment is reduced by one.
Therefore, if you have a video clip that will be viewed multiple times, we recommend downloading that clip to your device for local viewing. Downloading the clip to your device does not count against your Video Storage or Video Upload allotments.